PHP

First day Aug 12, 2019

Service desk technical support of customers and users applications with Nagios, Pingdom, Solarwinds, email, Pagerduty, Slack, and Webex.

Reported to assigned posts

Cheap flights ticket comparison site. Day to Day responsibilities included Ubuntu operating system updates and upgrades using varying aliases or other commands. Performed hard drive and memory replacement. Tested network cables. Helped move cluster storage servers from one cage to another cage. Wrote some php and bash shell scripts. Wrote php script for updates from one myisam database table to an innodb database table. Wrote php scripts for accepting user input for ldap to mysql statement insert of ldap user information.

Resolved root cause issues for test software and hardware for cell phones production.

Three week temp position working with Magento and Drupal sites for Success Magazine and VideoPlus.

Configured wireless router switches for car wash web servers allowing technician wireless access to counters and movement problem solving. Assisted in implementation of Exxon 5S + safety lean ideology for team safety environment.Installed vendor POS and coin box software images.IBM Lotus Notes 123 upgrades on laptops used for technician’s access to timesheets, dispatch and service orders. Troubleshooting and mentoring for techs.Installed, serviced and maintained vehicle wash systems POS networks, electronics, electrical, plumbing, mechanical. Leader in troubleshooting to root cause and repairs of equipment. Reworked PM spreadsheets for documenting and assigning monthly maintenance evenly for techs.Started a LAMP project to supply a web site with pictures for local sales people.

Networks and Systems 2003 - 2005Systems admin for Unix phone switch, Unix voicemail, FreeBSD file sharing SMB servers, Apache web servers, LAN/WAN design, 3M hubs/switches, Cisco routers/switches, Configured OSPF, BGP AS numbers, TCP/IP, DNS, hostname assignment, domainname registrant/registry, Apache web servers, fddi ring, star topology, Ethernet, Redback routers,Managed SLA’s for all datacenter Cisco routers, technician/rep for Cisco support.Web Development 2001 - 2003Developed an internal artisan team project on FreeBSD, Apache, MySQL, PHP, and HTML/CSS to capture and display call records from the phone switch, and allow remote call forwarding.PBX and Logistics 1999 - 2001 Back office manager responsible for logistics, vendor access, and inventory purchasing. SLA’s, billing, reporting of accounting expense codes, and budgets for cell phones, OC/PRI, pagers, HVAC, cisco equipment. On call for NOC for datacenter issues, PBX/Voicemail admin, datacenter systems outage schedules.Responsible for LAN/WAN Ethernet/fiber runs, cable management, server updates/upgrades, backups, datacenter supplies and tools.Call Center 1997 - 1999Team Leader for ISP call center and helped grow company from 5 - 10 reps and a few back office systems personnel to 150 – 200 employees.