Will S. Email & Phone Number

Cincinnati, Ohio, United States

• Exceptional performance in working as a pre-sales systems engineer has led to additional responsibilities as a senior systems engineer.
• Additional responsibilities include mentorship of other systems engineers on the team, assistance in development of new procedures, and presenting to and training the team in new technologies.

Cincinnati, Ohio

· Work as part of pre-sales team to formulate account strategies including engaging and supporting resources from channel partners for a set of named accounts in Indiana and Kentucky· Perform discovery while engaging with the customer to understand key technical, financial, operational, and business issues that can be mitigated or alleviated with the.

Tinton Falls, New Jersey

• Rapidly achieved Tier 2 Engineer status after only 1 year of employment and continued responsibilities of a Tier 1 Customer Engineer plus additional responsibilities
• Troubleshoot escalated cases from, mentor, and create training for Tier 1 Customer Engineers
• Regularly work with development staff on finding and escalating software bugs and implementing fixes
• Assist team supervisors and management in managing Tier 1 Customer Engineers during day-to-day activities
• Gained master knowledge of, as well as developed and presented training sessions for Commvault file archiving technology OnePass to global Support, Professional Services, and Account Management teams

Oceanport, New Jersey

• Achieved mastery of the Commvault software suite in versions 8 through the current release of 11, as well as some knowledge of competitive backup solutions such as EMC, Symantec Backup Exec, and Veeam
• Wide breadth of knowledge in installing, configuring, upgrading, administrating, and troubleshooting Commvault configurations ranging from small workgroups to multi-data center enterprises
• Troubleshoot and resolve complex, critical, and highly sensitive issues as part of the Server team, requiring advanced knowledge of Windows administration, troubleshooting Windows Server environments, clustering.
• Troubleshoot advanced issues with and provide consultation for customer backups, deduplication, tape drives, magnetic libraries, SAN configurations, and NAS devices
• Thoroughly document troubleshooting steps taken and keep customers updated via Microsoft CRM ticketing system

Red Bank, NJ

• Installing, configuring, testing, and debugging application and database systems and providing functional and technical support for day-to-day activities
• Implement and migrate upgrades, patches, and code releases
• Provide end user support for various applications, hardware, and software platforms
• Work with developers in implementing, supporting, and monitoring deployments
• Create, edit, and maintain documentation for Log-Net software’s online help, training, and marketing materials
• Created, edited, and maintained high-level system documentation as well as disaster recovery documentation for clients The Home Depot, Jones Apparel Group, Dollar Tree Stores, and Agility Logistics