William Mclean Email & Phone Number

Glen Allen, Va, Us

Dallas, Texas, Us

- Deploy and configure modular cloud-based systems within AWS- Advise clients on the design and implementation of modern AWS cloud technologies- Identify, analyze, and resolve infrastructure and application deployment challenges- Optimize cloud operations through the use of common infrastructure automation and configuration management tools- Ensure efficient data storage and processing in accordance with client policies- Apply cloud security best practices to all aspects of a project engagement

Dallas, Texas, Us

- Deploy and configure modular cloud-based systems within AWS/GCP- Advise clients on the design and implementation of modern cloud technologies- Identify, analyze and resolve infrastructure and application deployment challenges- Optimize cloud operations through the use of common infrastructure automation and configuration management tools- Ensure efficient data storage and processing in accordance with client policies- Apply cloud security best practices to all aspects of a project engagement

New York, Ny, Us

- Assist Senior and Principal cloud consultants in delivering technical engagements with customers.- Help customers shape their journey to adopting the cloud and provide our customers with technical and strategic guidance on their “cloud journey”.- Consult, plan, design, and implement cloud solutions with customers- Support solution development by conveying customer needs and feedback as input to technology roadmaps. - Share real world implementation challenges and recommend the expansion of capabilities through enhanced and new offerings.- Support internal and external brand development through thought leadership.- Travel to client locations and deliver DevOps consulting services.

Mclean, Va, Us

- Collaborate with and across Agile teams to design, develop, test, implement, and support technical solutions in full-stack development tools and techniques- Collaborate with digital product managers, and deliver robust cloud-based solutions that drive powerful experiences to help customers achieve financial empowerment- Deploy, maintain, and optimize cloud infrastructure in AWS using tools like Kubernetes, Datadog, Splunk, Terraform, and several homegrown technologies

Mclean, Va, Us

- Has primary responsibility for responding to major technical outages from Customer and Associate notifications from the front-lines- Partners with Site Reliability Engineering and Retail Problem Management to work towards resolution on all major incidents- Works closely with developers, product owners, risk and compliance in regards to incidents (major or minor) as well as when recommending enhancements or fixes.- Tracks and responds to issues that arise from the front-line and other support Associates, gathering resources as needed to rectify.- Provides recommendation from business line perspective on go/no go enhancements affecting the systems used by various Contact Center teams.- Shares perspective for risk and business partners when discussing defects, incidents or enhancements to features.- Represents Contact Center teams during troubleshooting of system issues affecting the ability for users to successfully complete their tasks. - Communicates, demonstrates and inspires in others Capital One’s vision and corporate values.

Mclean, Va, Us

- Provide second-tier support for customer-facing technology issues to associates from multiple lines of business, both through live chat and casework- Identify large-scale problems with Capital One's online infrastructure, collecting relevant data, and escalating these problems to product owners- Generate and maintain reports to track digital usage and issue trends- Research causes and potential fixes for customer facing technological issues- Provide training and education to associates in other lines of business within Capital One on common digital issues and how to resolve them

Mclean, Va, Us

• Assist customers, branch representatives, and businesses, facilitating understanding of Capital One’s website, mobile app, and all features and functions.• Investigate problems and inquiries on both technical and non-technical aspects of customer’s accounts to identify source of the issue and provide a successful resolution.• Assist customers with balance inquiries, transactions, maintaining personal information, and non-technical services relating to banking accounts.• Collaborate with other Capital One associates both internal and external to the department, resolving customer issues efficiently.• Utilize and adhere to federal compliance regulations, and educate customers on how they may be impacted by those regulations.• Ensure positive impact is made during interaction with customers, building customer loyalty.

Philadelphia, Pennsylvania, Us

- Processed transactions using cash register.- Prepared specialty beverages for customers- Resolving conflict and issues with customers to ensure a positive experience.- Maintaining the store to present an organized, clean appearance. - Stocking product, food, and supplies.

Seattle, Wa, Us

- Performed cycle counts to verify accurate inventory levels in the warehouse. - Processed damaged product, either preparing for discounted sale or destroying. - Identified errors in price and product info, and corrected those errors in the system.- Processed misplaced items and returned them to their proper place within the warehouse.- Ensured warehouse bins were neat and organized to allow easy access to product.

Wawa, Pa, Us

- Oversaw all aspects of store operations during shifts worked.- Possessed capability to perform strongly in any area of the store, including register, food preparation, and facilities.- Coached and trained associates to ensure adherence to policy and procedure, including enacting changes when necessary to streamline processes and ensure efficient store operations. - Monitored cash flow and cashier activity to identify improper execution of cash handling procedures and internal theft.- Communicated with vendors to ensure adequate levels of product, including predicting sales trends and preparing accordingly.- Performed audits to verify levels of product in store, and investigated shortages and overages to identify possible theft or delivery errors.- Created work orders to repair any damages or improperly functioning machines in the store. - Communicated with customers to resolve issues that arise, and ensure a positive experience. - Assisted other management staff when needed, and promoted a sense of rapport and camaraderie among entire store team.

Bachelors Of Science, Information Technology

High School Diploma, High School/Secondary Diploma Programs