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I lead and manage large-scale, multi-state, and cross-functional teams and projects. With an MBA and a Lean Six Sigma Black Belt certification, I leverage my skills in strategy, process improvement and servant leadership to optimize operational performance, customer satisfaction, and profitability.I oversaw a team of over 60 at a fast-growing provider of home warranty and protection plans. I implemented a regional operations manager structure that enhanced cost efficiency, contractor management, and customer experience. My team negotiated and secured $8 million+ in annual repair cost savings, developed a "white glove" process for emergency claims, and engaged a specialty vendor to ensure compliance and quality standards. I excel at delivering innovative and data-driven solutions that create value for customers, partners, and stakeholders.
Independent - Armada Management Consulting
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PrincipalIndependent - Armada Management Consulting 2024 - PresentConsultancy projects in the utility services and home services areas.
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Vice President Field OperationsOncourse Home Solutions 2022 - 2023Naperville, Illinois, UsLead a team of over 60 and implemented regional operations manager structure, which more effectively tracked and managed costs, 3rd party contractor relationships and the overall customer experience.• Team negotiated and secured $6 million in projected annual repair cost savings against an $85 million budget.• Developed and instituted a “white glove” process to ensure the timely resolution and improved customer satisfaction on emergency claims in areas with limited vendor contractors.• Engaged a specialty vendor to track and manage all contractor-related compliance, insurance, and licensure requirements. • Team was responsible for the timely scheduling and execution of ~200,000 water line, sewer line, in-home plumbing, in-home electric, heating systems, air conditioning and appliance claims through a third party provider network. -
Vice President OperationsScope Services,Inc. 2019 - 2022Saint Joseph, Mi, UsPrivately held WBE Utility Service Solutions Provider with over 500 field technicians across 14 states. Smart Grid, Solar and Pole Upgrades, EV Charger Installations, Advanced Metering Infrastructure (AMI), Residential BESS, Energy Services and Collections.• Managed $50 million operational P&L. Led and managed 300 employees.• Drove a $2 million increase in gross margin through contract and pricing restructuring.• Led pricing model rebuild that won $15 million in new contracts at increased margins.• Applied operational excellence mindset to improve processes, driving up field productivity 12%.• Increased safety focus, reducing preventable vehicle incidents by 80%.• Championed “data culture” and the integration of data analytics tools. -
Director - Contractor ManagementHomeserve Usa 2016 - 2018Norwalk, Ct, UsHome Repair Solution Provider with 5,600,000+ policies across the US and Canada.• Oversaw $100 million operational P&L and 225,000 claims via 1,000-plus third-party contractors in the US & Canada.• Led and managed seven regional managers to formulate and execute strategic and tactical efforts to drive gross margins and achieve exceptional customer experiences.• Slashed average repair cost by 10%, improved customer satisfaction score from 9.13 to 9.21, reduced contractor job rejections by 53%, callbacks by 13%, and customer dissatisfaction by 30%.• Guided team in implementing state-of-the-art claims management system. -
Executive Director, Contractor Services & General Manager, Business DevelopmentUtility Service Partners, Inc 2014 - 2016Canonsburg, Pa, Us• Fostered BOD approval to build a claims management team with KPIs, processes, and controls.• Led team to a 73% increase in service level and lowered average repair cost by 12% ($1.5 million).• Streamlined contractor recruiting, claims process life cycle and payment processing.• Developed performance metrics for 250-plus network contractors, executing 22,000-plus claims annually.• Negotiated exclusive endorsement with American Public Gas Association, opening access to 700-plus member utilities that serve more than 4 million households.• Initiated and facilitated partnership discussions with the National Rural Electric Cooperative Association to provide policy offerings through its 900-plus member cooperatives serving 19 million U.S. customers. -
Director, Sales & Marketing And Homeworks - Equitable Gas CompanyEqt Corporation 2009 - 2014Pittsburgh, Pa, Us• Led team to build revenues through 276,000-plus residential, commercial, and industrial customers.• Increased year-over-year incremental recurring revenue by 150% ($1.25 million).• Developed partnerships with the region’s most prominent builders to install gas heat, water heaters, and appliances, increasing annual throughput volume and revenue by 25% for each new home built.• Served as a member of the Board of Directors of the Energy Solutions Center in Washington, D.C. Natural Gas Utility serving 260,000 customers.• Increased home warranty policy count and revenue by 10% to an all-time high, while reducing attrition. -
Vice President Of Operations And Strategic PlanningUnderground Solutions 2003 - 2009Poway, Ca, UsWater, Wastewater and Electrical Infrastructure Technologies• Scaled installed footage on water and wastewater projects from 5,000 ft. in start-up year to over 2,000,000 ft. annually.• Worked with the CEO to secure $5,000,000 in private equity investments.• Eastern US Safety & Environmental Director. -
Leadership Development RolesDominion Energy 1988 - 2001Richmond, Va, UsPeoples Natural Gas - Regulated Utility service 340,000 customers.Manager of Customer Service• Responsible for all field customer service, meter reading and emergency response activities for the utility.• Improved emergency response times by 2% while reducing overtime 52% and field headcount 9%.Manager of Technical Sales and Market Development• Led a team of engineers to increase revenue through natural gas heating, cooling, on-site power generation, temporary heating, and vehicle applications.Division Operations Supervisor• Supervised union represented employees in all areas of operations (Construction, O&M, Field Customer Service & Fleet).
Bill Becker Skills
Bill Becker Education Details
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University Of Pittsburgh Katz Graduate School Of BusinessOperations Management -
Penn State UniversityStructural Design & Construction Engineering Technology
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Penn State UniversityMechanical Engineering Technology
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Penn State UniversityCivil / Structural Construction & Mechanical Engineering Technology
Frequently Asked Questions about Bill Becker
What company does Bill Becker work for?
Bill Becker works for Independent - Armada Management Consulting
What is Bill Becker's role at the current company?
Bill Becker's current role is Senior Executive / GM - Operations, P&L, Business Development, Sales Enablement, Process Optimization and Pricing Models. Improves customer experiences by building, inspiring, engaging & leading teams. World Traveler!.
What is Bill Becker's email address?
Bill Becker's email address is wb****@****ces.com
What is Bill Becker's direct phone number?
Bill Becker's direct phone number is +141289*****
What schools did Bill Becker attend?
Bill Becker attended University Of Pittsburgh Katz Graduate School Of Business, Penn State University, Penn State University, Penn State University.
What are some of Bill Becker's interests?
Bill Becker has interest in Poverty Alleviation.
What skills is Bill Becker known for?
Bill Becker has skills like Strategy, Energy, Business Development, Project Management, Strategic Planning, Process Improvement, Contract Negotiation, Sales, Start Ups, Management, Budgets, Leadership.
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