Bill Becker Email & Phone Number

Consultancy projects in the utility services and home services areas.

Naperville, Illinois, Us

Lead a team of over 60 and implemented regional operations manager structure, which more effectively tracked and managed costs, 3rd party contractor relationships and the overall customer experience.• Team negotiated and secured $6 million in projected annual repair cost savings against an $85 million budget.• Developed and instituted a “white glove” process to ensure the timely resolution and improved customer satisfaction on emergency claims in areas with limited vendor contractors.• Engaged a specialty vendor to track and manage all contractor-related compliance, insurance, and licensure requirements. • Team was responsible for the timely scheduling and execution of ~200,000 water line, sewer line, in-home plumbing, in-home electric, heating systems, air conditioning and appliance claims through a third party provider network.

Saint Joseph, Mi, Us

Privately held WBE Utility Service Solutions Provider with over 500 field technicians across 14 states. Smart Grid, Solar and Pole Upgrades, EV Charger Installations, Advanced Metering Infrastructure (AMI), Residential BESS, Energy Services and Collections.• Managed $50 million operational P&L. Led and managed 300 employees.• Drove a $2 million increase in gross margin through contract and pricing restructuring.• Led pricing model rebuild that won $15 million in new contracts at increased margins.• Applied operational excellence mindset to improve processes, driving up field productivity 12%.• Increased safety focus, reducing preventable vehicle incidents by 80%.• Championed “data culture” and the integration of data analytics tools.

Norwalk, Ct, Us

Home Repair Solution Provider with 5,600,000+ policies across the US and Canada.• Oversaw $100 million operational P&L and 225,000 claims via 1,000-plus third-party contractors in the US & Canada.• Led and managed seven regional managers to formulate and execute strategic and tactical efforts to drive gross margins and achieve exceptional customer experiences.• Slashed average repair cost by 10%, improved customer satisfaction score from 9.13 to 9.21, reduced contractor job rejections by 53%, callbacks by 13%, and customer dissatisfaction by 30%.• Guided team in implementing state-of-the-art claims management system.

Canonsburg, Pa, Us

• Fostered BOD approval to build a claims management team with KPIs, processes, and controls.• Led team to a 73% increase in service level and lowered average repair cost by 12% ($1.5 million).• Streamlined contractor recruiting, claims process life cycle and payment processing.• Developed performance metrics for 250-plus network contractors, executing 22,000-plus claims annually.• Negotiated exclusive endorsement with American Public Gas Association, opening access to 700-plus member utilities that serve more than 4 million households.• Initiated and facilitated partnership discussions with the National Rural Electric Cooperative Association to provide policy offerings through its 900-plus member cooperatives serving 19 million U.S. customers.

Pittsburgh, Pa, Us

• Led team to build revenues through 276,000-plus residential, commercial, and industrial customers.• Increased year-over-year incremental recurring revenue by 150% ($1.25 million).• Developed partnerships with the region’s most prominent builders to install gas heat, water heaters, and appliances, increasing annual throughput volume and revenue by 25% for each new home built.• Served as a member of the Board of Directors of the Energy Solutions Center in Washington, D.C. Natural Gas Utility serving 260,000 customers.• Increased home warranty policy count and revenue by 10% to an all-time high, while reducing attrition.

Poway, Ca, Us

Water, Wastewater and Electrical Infrastructure Technologies• Scaled installed footage on water and wastewater projects from 5,000 ft. in start-up year to over 2,000,000 ft. annually.• Worked with the CEO to secure $5,000,000 in private equity investments.• Eastern US Safety & Environmental Director.

Richmond, Va, Us

Peoples Natural Gas - Regulated Utility service 340,000 customers.Manager of Customer Service• Responsible for all field customer service, meter reading and emergency response activities for the utility.• Improved emergency response times by 2% while reducing overtime 52% and field headcount 9%.Manager of Technical Sales and Market Development• Led a team of engineers to increase revenue through natural gas heating, cooling, on-site power generation, temporary heating, and vehicle applications.Division Operations Supervisor• Supervised union represented employees in all areas of operations (Construction, O&M, Field Customer Service & Fleet).

Master Of Business Administration (M.B.A.), Operations Management

Bachelor Of Science (Bs), Structural Design & Construction Engineering Technology

Associate Of Engineering Technology (Aengt), Mechanical Engineering Technology

Civil / Structural Construction & Mechanical Engineering Technology