William Brennan Email & Phone Number

Pittsburgh, Pennsylvania, United States

• Establish and perpetuate partnerships with hundreds of local contractors and distributors
• Facilitate a wide range of bids and orders for customers in a timely manner, including researching product and procuring non-stock items from vendors
• Preserve accurate inventory at the branch by restocking, cycle counting, ordering from our distribution centers, shipping product to other branches and alerting the purchasing department to product issues
• Complete continuing education courses each quarter revolving around APR’s 25,000 SKUs and leadership development
• Attend industry events with senior leadership to learn about advancements in the industry, share knowledge with other professionals and take part in meetings with APR’s partnered distributors
• Exceeded my yearly sales revenue goal of $1,000,000 and am a top order writer in the western region

Greater Philadelphia Area

• Maintain client relationships, loyalty and success through their transition from the 501 Auctions platform to GiveSmart by continuing to provide a premium level of technical and logistical support
• Work cross-functionally with our sales, support and development teams to create an exceptional and comprehensive customer experience
• Assist and collaborate with operations team members on difficult questions and situations that arise throughout implementation
• Empower new hires and junior associates through guidance, training and critical feedback of their performance
• Utilize Salesforce to manage client details and logistics, run reports and communicate with colleagues

Greater Philadelphia Area

• Consulted a portfolio of over 60 nonprofit organizations nationwide through an effective onboarding process of the mobile bidding platform
• Educated and supported clients through training sessions and full-time support via phone and email communication, offering curated best practices and solutions based on individual requirements
• Managed all fundraising efforts through planning and orchestration of event night logistics, including the supervision of up to 25 part-time staff and volunteers

Greater Philadelphia Area

• Trained staff and volunteers on mobile bidding and registration platforms to ensure data integrity and efficiency
• Established guest registration in system by reviewing or obtaining necessary information for bidding profiles and aided with check out by auditing purchases and settling outstanding balances
• Interacted with hundreds of attendees, troubleshooting technical issues and encouraging fundraising

Greater Philadelphia Area

• Checked in and out over 150 hotel guests daily in a confident, professional and friendly manner, while educating them on hotel amenities and local attractions
• Reviewed accounts for arriving guests each morning to guarantee all requests and preferences were provided
• Worked closely with each department of the hotel to ensure proper allocation of guest needs
• Answered all phone calls promptly and knowledgeably, always providing accurate information
• Created uniquely personable experiences for our guests throughout their stay

3925 Chestnut Street, Philadelphia, PA 19104

• Supported and collaborated with the manager on duty regarding all evening responsibilities and projects
• Assisted families with all problems, questions and concerns during their stay at the House while remaining aware of potentially delicate circumstances
• Served as a point of contact for hundreds of volunteers, providing guidance and supervising their completion of evening duties
• Registered same day and next day room requests for families who wished to stay at the House
• Reconciled systems throughout the evening by checking families in and out, entering payments, rolling families to the next day and notating family accounts as needed
• Coordinated the breakfast program, including but not limited to inventory, placing orders, managing breakfast groups and overseeing setup

Lebow Hall, 3220 Market Street, Philadelphia, PA 19104

• Prepare customers’ beverage and food orders accurately and in a time-efficient manner
• Precisely manage cash resources while providing exceptional customer service
• Clean and maintain supplies, tools, equipment and facility to comply with company regulations
• Train and evaluate new hires on all duties while updating existing staff on policy changes

2929 Arch Street, Philadelphia, PA 19104

• Log thousands of write-off requests ranging from $0.01 to $1,000,000.00 in order to properly bill clientele
• Calculate client and matter realizations, TVR, and final bill amounts/payments to help management make educated decisions whether to approve said write-off or pursue further collection
• Answer incoming requests from lawyers, secretaries, and fellow co-workers regarding TVR, unbilled/billed time, invoices, billing rates, etc.
• Log and keep track of a master spreadsheet for an initiative to eliminate uncollectible tender
• Assist with updating hundreds of clients’ information in order to allocate taxes properly

3711 Market Street, Philadelphia, PA 19104

• Perform weekly and monthly audits for management team to ensure proper verbiage and scripts were used
• Assist the Operations team with processing thousands of account maintenance transactions
• Input thousands of paper applications to help agents contact prospective customers
• Maintain and finalize monthly incentive reports for forty call center agents