Perform cycle counting quality assurance of warehouse inventory for all company warehouses in Greater Cincinnati, Northern Kentucky and Lexington Kentucky area. Reporting discrepancies between count and expected results.

Managed retail operations. Administered retail regulatory compliance and filings. Filed quarterly and annual reports. Led all aspects of account maintenance from creation and enrollment to collections and termination for commercial and industrial, mass market, and municipal aggregated customers. • Processed 297 commercial and industrial contracts in 2017. • Managed 48,000 mass market and 230,000 municipal aggregated accounts with enrollments, renewals, and drops. • Started with one account in 2009 and grew to over 300,000 customer accounts in 2018.• Oversaw integration of customer data from customer relations management tool to billing system tool for over 300,000 customers.• Resolved most difficult customer inquiries as well as responded to commission inquiries.

Oversaw retail operations, regulatory compliance and filings, contract and account maintenance, and escalated customer inquiries. Managed 100,000 mass market accounts with enrollments, auto renewals, and drops. Administered retail regulatory compliance and filings. Filed quarterly and annual reports. Submitted comments regarding electric and gas rules. Led all aspects of account maintenance from creation and enrollment to collections and termination. • Processed 938 contracts in 2014 (98% processed in one day or less) and 288 extensions in 2014 (98% within one day or less).• Developed automated process to identify errors in electronic data upload process. • Resolved most difficult customer inquiries; responded to 31 commission inquiries in 2014 with positive outcomes. • Automated creation of weekly contract expired or expiring report. • Added utility account balance write-off amounts, account numbers, account status, utility name, and last credit activity to weekly customer aging reports.

Maintained assigned commercial, industrial, and governmental customers. Managed bill inquiries, energy consulting, rate analysis, annual service reviews, outage requests, and other account maintenance functions. Assisted account managers with large customers in Ohio, Kentucky, and Indiana. Served as business service center representative on various teams and projects, including PowerShare development team, gas IT notification, planned outage notification, assistant coordinator for bulk power emergency, Varolii development and implementation team, Salesforce development and implementation team, essential customer qualification, coordinator for storm duty, and people, processes, and technology team.• Assisted Salesforce development team to modify product to meet the requirements of the Business Service Center.• Coordinated needs of medium and large commercial and industrial customers and the restoration crew dispatchers during storm outages.