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People are your most valuable resource. Don't waste them.Human beings are the lifeblood of your business. There are things only human beings can do; things like taking decisions, nurturing customer relationships, formulating strategy, managing a team, making judgements. These tasks are where your people add value to your business. Don't waste their time on work that can be automated.Dapper Data gives you a genuine competitive advantage by freeing up the time of your staff to focus on your core business, giving you increased productivity and scope for growth without increased labour costs.This is delivered by:Automating your repetitive business processesEliminating time consuming manual analysis in spreadsheetsClearly presenting the necessary information to the decision-maker when they need itIntegrating your systems with those of your suppliers and customersEnsuring your systems facilitate your core business rather then getting in the wayContact Dapper Data. Profit from Understanding.

My actions:● Increased profitability by delivering improved decision making in multiple departments through automated reporting● Enabled increased turnover with minimal cost impact through seamless integration of acquisitions● Increased efficiency across the business by creating improved processes and the business intelligence systems to make them possible● Secured contracts and controlled labour costs by building automated systems to exchange data with external purchasing, e-commerce and logistics systems● Increased profits by automating price reviews and product substitutions● Saved the customer service team hours of data entry every week by creating a system to bulk import orders● Delivered substantial hardware savings by using reconditioned commodity hardware and open source software● Delivered significant cost savings and reduced risk by migrating systems from physical on site infrastructure to a virtual data centre● Reduced direct and administrative costs by consolidating business systems and suppliers● Improved application performance significantly at negligible cost through system optimisations and database tuning● Delivered success on time and to budget across many complex projects (office relocations, customer implementations, systems integrations)● Provided substantial breadth of technical knowledge and expertise to the business at a fraction of the cost of directly employing staff by managing a variety of outsourced support teamsI implemented many new systems to provide a resilient, scalable and secure IT infrastructure which:● Improved cash flow by transforming lumpy capital expenditure to regular and incremental operational expenditure● Enhanced efficiency by unifying business operations across multiple office locations● Enabled rapid business expansion to new locations (from a decision on Friday to live operations the following Monday)● Delivered improved business continuity and reduced risk

● Identified opportunities to reduce costs and increase profit across the business (gap analysis, product substitution, supplier selection, improved processes).● Researched and specified software solutions to facilitate these improvements, and presented proposals for their implementation.● Created automated reporting systems which made new processes possible.● Integrated systems to enable the exchange of data (purchase orders, acknowledgements, shipping confirmation, invoices, product catalogues).● Analysed the data, systems and processes of several acquisition targets as part of due diligence, and integrated them with the existing infrastructure where the purchase went ahead.● Automated data collection to enable business critical processes (customer satisfaction surveys, bespoke stock management, discrepancy reporting, KPI generation).● Pro-actively identified information needs across the business through internal consultancy. Specified, implemented and trained end users on solutions to deliver the information, empowering people across the business to make informed decisions and positively impact the bottom line.

● Wrote recruitment and quantitative questionnaires, and data preparation specifications.● Moderated focus groups and conducted one-on-one depth interviews.● Completed projects end-to-end; from fieldwork analysis through to creating presentations, delivering research objectives and adding value for clients.● Worked in a variety of markets including information and telecommunications technology, television, new media, and mobile technology.● Sourced, installed, configured, and supported IT infrastructure.