William Fung Email & Phone Number

New York, United States

Greater New York City Area

• Achievements:
• Coordinated and facilitated a work model for team improvement on work quality under strict timeframes
• Completed first round of audits with improvements to the agency scoring
• Audit in July 2021 Supported QA made improvements on agency’s previous scoring of 67% to 95%
• Audit in July 2023; Supported the agency to ensure it maintained their scoring within the 90th percentile range
• Two recent audits in February 2024; agency received 90th percentile range back-to-back: Supported by QA meticulous management of bi-weekly/monthly indicators for case foldersResponsibilities:

100 Hester Street

• Achievements:
• Contributed a major role in coordinating and facilitating a work model for clients aging out of care, reinforcing the areas of education, employment and social development.Responsibilities:
• Conduct professional and effective counseling with troubled youth regarding education, social skills, effective savings and money management skills.
• Monitored the development of clients and devised new care plans to meet concurrent needs.
• Demonstrate expertise in developing trust bonds and facilitating groups targeting employment, academics and social interaction.
• Created my own analytical spreadsheets on excel for each individual client to meet my monthly standards.

Greater New York City Area

• Achievements:
• Introduced clients to the fundamentals of the sport and had them continuously supporting the renewal of each year's contract.
• Leaded group classes up to 30 students, along with providing one-on-one instruction.Responsibilities:
• Diligently monitor student progress while supporting them to reach their target weight, physical conditioning or professional fighting career goals.
• Provide open communication with everyone to help integrate new members and fully engage experienced members.
• Participate in monthly meetings and maintain email communication with management.