Achievements:•Coordinated and facilitated a work model for team improvement on work quality under strict timeframes•Completed first round of audits with improvements to the agency scoring•Audit in July 2021 Supported QA made improvements on agency’s previous scoring of 67% to 95%•Audit in July 2023; Supported the agency to ensure it maintained their scoring within the 90th percentile range•Two recent audits in February 2024; agency received 90th percentile range back-to-back: Supported by QA meticulous management of bi-weekly/monthly indicators for case foldersResponsibilities:•Provided management reporting on status of development, quality, and system performance to the lead director•Established relationships and responsibilities within a team of 9 people•Delivered weekly status reports and applied excellent escalation skills•Updated logs and records consistently to facilitate comprehensive information for review•Provided input to the development of personal performance goals and departmental objectives•Maintained and adjusted existing automated solutions to reflect changes for improvements•Provided guidance to colleagues on fieldwork and essential cover for shortage of case planners

Achievements:•Contributed a major role in coordinating and facilitating a work model for clients aging out of care, reinforcing the areas of education, employment and social development.Responsibilities:•Conduct professional and effective counseling with troubled youth regarding education, social skills, effective savings and money management skills.•Monitored the development of clients and devised new care plans to meet concurrent needs.•Demonstrate expertise in developing trust bonds and facilitating groups targeting employment, academics and social interaction.•Created my own analytical spreadsheets on excel for each individual client to meet my monthly standards.•Contribute in the department development, planning, evaluation and research.•Provide exceptional assistance for troubled youth cases ensuring they achieve in their work, studies, development, and growth as individuals.•Documented client’s information, maintained confidentiality and organized documentation.•Meticulous attention to details

Achievements:• Introduced clients to the fundamentals of the sport and had them continuously supporting the renewal of each year's contract.• Leaded group classes up to 30 students, along with providing one-on-one instruction.Responsibilities:• Diligently monitor student progress while supporting them to reach their target weight, physical conditioning or professional fighting career goals.• Provide open communication with everyone to help integrate new members and fully engage experienced members.• Participate in monthly meetings and maintain email communication with management.• Maintain company standards and adhere to provided guidelines.• Maintain all clients’ confidentiality.