Desktop Support Engineer for 1Prospect Technologies, LLC, an 8(a) IT Service provider, at the Fort Detrick Network Enterprise Center providing services to the Army and the Department of Defense's joint commands and programs, including Navy, Air Force, Marine Corps, the National Institutes of Health, United States Department of Agriculture, Department of Homeland Defense.

Deploying Xerox Multi-Function Machines throughout the hospital and admin buildings at Walter Reed Medical Center. Post installation customer support with hardware and software setup, installation, customer training, preventive maintenance and repair of Xerox Multi-Function Printers on-site.

Set-up, install, operate, test, troubleshoot and service HP Multi-Function Printers in the K-12, higher education industry and commercial accounts throughout Maryland and Virginia .Customize the user experience on devices to include: the look of the user interface, the loading of customer contacts/address book and set color limits/quotas, and duplexing.Configure network functionality and capabilities including scan to email/file, fax, load print drivers, and secure printing.

Troubleshooting, maintenance and disinfection of Fresenius kidney dialysis equipment and water purification systems in dialysis clinics and hospitals in Maryland.

Set-up, install, operate, test, troubleshoot and service Ricoh Multi-Function Printers in commercial accounts throughout Maryland, DC and Virginia .Customize the user experience on devices to include: the look of the user interface, the loading of customer contacts/address book and set color limits/quotas, and duplexing.Configure network functionality and capabilities including scan to email/file, fax, load print drivers, and secure printing.

Onsite service and support on NCR Point Of Sale Aloha equipment and networks, including installation, break/fix, moves, troubleshooting, and upgrades.

1992-2006-Managing partner of ATSI/NewTech Computer. 2006-2016 owner/operator of several small businesses Involved in the day to day managing and running of the businesses including sales, support, and accounting using QuickBooks Pro, ZOHO CRM and more.