William Gallagher Email & Phone Number

I am a dependable and organized professional with 10 years of experience in logistics coordination and financial administration. As a managerially-focused individual, I have an eye for delivering strong process innovation. I am proficient in keeping accurate financial records, have solid leadership, analytical and reporting skills, and the ability to communicate effectively in a dynamic team-based environment. I'm also capable of quickly learning input procedures and software systems, with intuitiveness in recommending efficiency improvements and maintaining excellent attention to detail.---------------------------------------------------------AREAS OF PROVEN PERFORMANCE✓ Logistics Coordination✓ Reporting & Tracking✓ Conflict Resolution✓ Financial Administration✓ Systems Expertise✓ Time Management✓ Team Leadership & Motivation✓ Workflow Monitoring✓ Organization✓ Process Innovation✓ Communication & Teamwork✓ Critical Thinking & Analysis

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  Production Control/Support Officer

  Symcor

  2004 - Present

  A financial processing company that provides outsourcing services to major clients across Canada, including Scotiabank, RBC, BMO, and TD.• Awarded 15 Symcor ‘Appreciation’ awards, which are given to employees who demonstrate excellent cooperation between departments and are able to implement changes that positively impact the company.• Independently created a nationally-implemented data entry system that helps employees handle increased workloads more efficiently.• Created and monitor tracking records spreadsheet and took responsibility for streamlining physical receive and dispatch process to ensure smooth operations and minimize number of missing items.• Liaise with up to 40 couriers per day and clients to maintain strong relationships and ensure deadlines in mail receive and dispatch are met, particularly during extreme weather conditions.• Manage, supervise and motivate 6 employees, with responsibility for overseeing and executing mail receive and dispatch operations and monitoring workflows.• Use knowledge of accounting principles to detect financial exceptions by analyzing records and financial statements, performing debit and credit balancing/adjustment functions, and maintaining end of day reports.• Maintain metrics, reports, process documentation, and client service logs, assessing accuracy, completeness, and conformance to procedural standards.

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  Centennial College

  Business Accounting (2-Year Program)