I successfully managed daily operations and processes including: assessing operation impacts, technology changes, streamlining processes, and vendor management, while also analyzing the performance of employees and managers, and comparing to organizational metrics and quality assurance. I supervised a selection of business support teams, which handled reporting/analytics, standard operating practices (SOP’s), and quality assurance/control, and evaluated and assessed inventory practices in order to determine discrepancies or successful practices. Some additional skills are:• Forecasted hiring needs for organization based on workload, company objectives, and local business trends. • Assessed, recruited, and hired skilled employees through structured interview techniques, research, and analysis. • Developed cross-training and succession planning to ensure organization knowledge progression, which resulted in promotional opportunities throughout the business, increasing workforce morale and retention, and utilized new hire data, created training and coaching strategies for various positions throughout the organization• Collaborated with management in order to create job requirement descriptions that brought in skilled and efficient employees. • Gathered, synthesized, and assessed data trends for organization in order to plan, create, and implement operational strategic goals, using plan scopes and roadmaps. • Supervised and collaborated with cross-functional teams in order to educate on operational impacts on the community, and opportunities of technological changes within the organization.Some of my noted accomplishments are:• Changed worst performing location of Sears Holdings into one of the best, through constant open communication, hiring/onboarding new employees, and reorganization.• Increased sales consistently over 18+ months, which resulted in a 20% increase over standard performance metrics.

I managed various sites in the New England and Maryland, evaluating safety procedures, ensuring compliance, and developing and implementing new standard operation procedures (SOPs) to increase safety and mitigate risk, and analyzed performance of 20+ employees comparing to organizational metrics and quality assurance and managed sizable teams, mentored, and provided guidance to team leads, peers, and employees at various levels. Some additional skills include:• Identified areas of safety deficiency in order to ensure compliance and educate employees and managers on possible issues and create solutions. • Researched and analyzed current safety procedures in order to develop new policies that mitigate and elminate risk, which resulted in zero accidents during my tenure.• Forecasted organizational needs in order to create budgets, streamline processes, and increase revenue. • Handled back-end processes including payroll, production, productivity, conflict resolution, maintenance on equipment, onboarding, and offboarding. • Managed front-end processes such as: billing, customers relations and satisfaction, employee communication, and training. • Coached employees on opportunities that arose, and resolved conflicts as needed.