William Gallego Sanial Email & Phone Number

Lyon, Fr

Lyon, Auvergne-Rhône-Alpes, France

Same as before, with gray hair, some people see this as wisdom :)

Lyon, Auvergne-Rhône-Alpes, France

As member of the Executive Team reporting to the Tech Soft 3D's President, I am managing all aspects of "Customer Success", leading a team of talented multicultural people accross 3 different continents but I am also making sure that Tech Soft 3D continues to be this phenomenally great place to work for !In charge of the overall vision and strategic plan to drive product adoption, learning, support and user experience my scope of action is on the whole Tech Soft 3D product portfolio through the entire customer journey. Empath with a big focus on the people i also excel on :- Conducting major services, processes overhaull and projects for long term strategies.- Following SLA's and KPI framework ensuring quality and high customer satisfaction.- Business development.- Being responsible for budget, recruiting and HR management.When I am not having fun with my colleagues at work, I like to play the guitar in a band, climb big mountains, surf in the ocean and spend time with my family and friends.Tech Soft 3D is a company providing technology to the Manufacturing, Additive Manufacturing, AR/VR, Building & Construction, Computer-Aided Engineering (CAE), Computer-Aided Manufacturing (CAM), Digital Factory, Electronic Design Automation, Metrology, Mining & Geosciences Data Exchange, Technical Publication workflows with offices in North America, EMEA, APAC.

Greater Lyon Area

Managing all aspects of Customer Success for Tech Soft 3D, I am leading a team of talented and multicultural people accross 3 different continents.In charge of the overall vision and strategic plan to drive product adoption, learning, customer retention, experience and outcomes; my scope of action is on the whole Tech Soft 3D product portfolio through the entire customer journey. Empath with a big focus on the people i also excel on :- Conducting major services, processes overhaull and projects for long term strategies.- Following SLA's and KPI framework ensuring quality and high customer satisfaction.- Business development, minimum 10% growth per year- Being responsible for budget, recruiting and HR management.Tech Soft 3D is a company providing technology to the Manufacturing, Additive Manufacturing, AR/VR, Building & Construction, Computer-Aided Engineering (CAE), Computer-Aided Manufacturing (CAM), Digital Factory, Electronic Design Automation, Metrology, Mining & Geosciences Data Exchange, Technical Publication workflows with offices in North America, EMEA, APAC.When I am not having fun with my colleagues at work, I like to play the guitar in a band, climb big mountains, surf in the ocean and spend time with my family and friends.

Partner Success, Project management, Team management, Customer oriented.- Follow SLA's and KPI framework ensuring quality and high customer satisfaction.- Minimum 30% growth per year- Conduct major services, processes overhaull projects for long term strategies.- Responsible for budget, recruiting and HR management.- Manage all aspects of Customer Success for Tech Soft 3D and Tetra4D companies providing technology to the Manufacturing, Construction, EDA, Mining and Geosciences sectorsIntegrating 3D PDF into digital product Data Exchange, Technical Publication workflows.

Lyon Area, France

Lyon Area, France

- Manage all aspects of Customer Support- In charge of Quality Assurance for products with 30% growth per year - IT Manager for the French office

In charge of the Quality and the Support of the productsAdobe Acrobat / 3D PDF ConverterAdobe LiveCycle / 3D PDF Generator Adobe Photoshop 3D

Leader in CAD data exchange for the CAD, CAM and CMM industuriesIn charge of the Quality and Support of the Desktop and Toolkits software : - Project Reviewer - TTFundations

Bachelor'S Degree, Mechanical Engineering

Edinburgh Scotland

Dut, Mechanical And Manufacturing Specialist

France