William Carson Email & Phone Number

Fort Lauderdale, Us

Fort Lauderdale, Us

Drive product decisions to improve user experience and to help users accomplish their goals based on data gathered from user research, competitive analysis, and usage metrics.Improve usability and learnability through creation of a dashboard and updated signup flow for users to better understand their platform status and the options available to them.Enhance user count by over 22% by partnering with marketing leadership to improve brand awareness and visibility through social media content creation.Reduce client churn by over 13% by partnering with the community manager to foster an engaging and empathetic community amongst new and current users.Differentiate product from its competitors through implementation of a gamification system and multiple gamified features to aid user motivation.

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East Islip, Ny, Us

Improved customer engagement by 16% through improvements in usability and accessibility by updating the website to adhere to the WCAG and common human interface guidelines.Uncovered design priorities through qualitative user research and stakeholder collaboration.

Smithtown , Ny, Us

Developed thorough knowledge of customer needs, user task flows, and the end-to-end customer journey through repeated customer interaction and user interviews.Improved customer satisfaction by 13% by designing and implementing new initiatives to improve customer onboarding, support, and relationship management.Collaborated with other departments including IT, sales, and customer service to diagnose issues driving negative experiences and collaborated to resolve root causes.

London, Gb

Led user research and usability tests on proposed manufacturing floor software to identify areas of complexity and enhance ease of use for manufacturing floor workers.

Collaborated with a team of counselors to teach social skills using normal and specially targeted programmingDirected daily activity schedules for thirty boys with ADHD and/or anxiety, aged 10 to 15 years oldAssisted with the administration of my group of boys by holding evening meetings to discuss each day’s progressCreated 20 lesson plans to teach different outdoorsman skills, including camping, hiking and fishing, and supervised two weekly camping tripsRectified disputes between campers and themselves or their negative feelings about campReported to my supervisors on each boy’s social progress every day through the use of a daily progress journal

Farmingville, New York, Us

Empowered the organization to submit lawsuit data on time in a 3-month timeframe by creating a procedure for finding specific and often incomplete data in an archive that holds over 800,000 physical data entriesIncreased procedure efficiency by 17% through multiple rounds of iterations and usability tests to find redundanciesDemonstrated proper use of procedure to stakeholders so they can respond to future lawsuits on timeRespected by CEO for the speed, flexibility, accountability, and respect with which sensitive data was handled

Binghamton, Ny, Us

Built community by holding 16 events with varying topics every year for both residents and residential staffAssisted my supervisor and his supervisor in the effort to create community amongst 400 residentsCompiled and developed a list of campus resources whichwas used to help direct residents according to their needsDe-escalated any negative situations created by residents or concerned parents

I was an intern in the hardware engineering department of BAE Systems in the Electronic Solutions division. My responsibilities included evaluating test equipment, getting permission for certain changes on experimental circuit boards, and updating schematics and drawings. I also participated in an intern project, for which I teamed up with seven other interns to create a simpler evacuation floor plan in case of emergencies. I held this position during the summers of 2017 and 2018.

Certificate, User Experience Design

Bachelors, Computer Engineering