William Glasper Email & Phone Number

Golden Valley, Minnesota, United States

CORE RESPONSIBILITIES• Provides administrative support to all staff, volunteers, mission partners, community members, and vendors to streamline various operations to efficiently achieve practical and impactful goals.• Manages complex contracts and insurance documents regarding various property upgrades and facility use while adhering to various details and deadlines to ensure satisfaction.• Ensures proper preparation of weekly livestream software, hardware, and content – troubleshooting when necessary.• Manages payroll, employee benefits, and all financial processes while reporting financial trends through data analysis. • Actively participates in various meetings, maintaining mission vision and offering solutions through creative problem solving.• Creates compelling content for websites and social media channels, increasing community awareness and engagement.• Manages intricate calendars in various time zones and databases with confidential information, fostering community rapport.• Oversees all mass communications and filing systems utilizing various software as a service (SaaS).• Audits and reconciles monthly financials and strategically disperses over one million dollars throughout annual budget.• Ensures proper year-end reporting, affirming goals are achieved while noting areas of improvement.ACCOMPLISHMENTS• Took initiative to transition weekly in-person events to YouTube livestream in response to the pandemic, increasing public visibility, resulting in over 31% annual increase of volunteers and mission partners.• Seamlessly transitioned into the Office Manager position with no training and restructured bookkeeping processes resulting in efficient information recording and retrieval, and higher productivity.• Collaborated with staff and community members to develop a reoccurring fundraising event for various mission partners increasing monthly donations by over 47%.

Minneapolis, Mn

CORE RESPONSIBILITIES• Collaborated with executives to analyze business data and develop new marketing strategies using Google Analytics and search engine optimization (SEO).• Processed confidential client information building company trust and credibility.• Managed high inbound and outbound call volume maintaining and developing new business relationships.• Trained and supervised approximately 60 employees developing employee skills and independence, increasing overall productivity and retention.• Processed various company expenses while presenting strategies to reduce overhead costs.• Maintained overall organization and inventory of a unique and dynamic office environment using SaaS. • Created various Microsoft Macros streamlining executives’ work and increasing their business-seeking opportunities. • Managed new hire process creating and posting job descriptions, conducting interviews, and onboarding. • Trusted to manage executives’ personal matters through proven ability to independently make sound judgement calls.ACCOMPLISHMENTS• Successfully managed additional roles and earned 3 different promotions and title upgrades in response to company turnover rates resulting in saving company hiring expenses.• Took initiative on archived projects and was a key contributor to company reform after years of neglect and disorganization, resulting in newly developed company operations and increasing employee motivation across the board.• Applied leadership skills to manage staff and company operations during executives’ business trips resulting in newly acquired executive clients and increased staff independence and company productivity.

Minneapolis, Minnesota, United States

CORE RESPONSIBILITIES• Ensured proper reporting and filing of all immigration cases, maintaining organization of confidential information utilizing SaaS.• Managed high inbound and outbound call volume, building client relationships and business credibility.• Edited legal documents with high accuracy for government approval while satisfying strict requests and deadlines.• Coordinated virtual and in-person meetings, conferences, and seminars while adhering to intricate client calendar availability.• Composed company financial reports and tracked trends through data analysis to advise on areas of focus. • Processed all accounts payable and receivable while advising on areas of potential savings.• Recorded and filed all correspondence and meeting minutes with high accuracy, streamlining information retrieval.ACCOMPLISHMENTS• Innovated office efficiencies to assist case managers balance their workload and pass the bar exam, increasing work delegation opportunities for the attorneys, thus increasing immigration case intake by over 11% monthly.• Implemented virtual communication solutions for attorneys and case managers, streamlining remote work tasks.• Assisted in developing an in-house digital documentation system reducing paper usage and costs while enhancing accessibility and security of confidential information. Thus, the company’s public commitment to eco-friendly practices was born.

Minneapolis, Minnesota, United States

CORE RESPONSIBILITIES• Cultivated customer relationships through personalized needs assessment to ensure maximum satisfaction and retention. • Managed bank transactions such as deposits, withdrawals, wire transfers, loan activity, mortgages, and online banking matters.• Verified confidential personal and business banking profile details for various third-party communications and transactions. • Actively monitored potentially fraudulent activity and reported any risks against desired company quality and compliance.• Played a pivotal role in onboarding new clients, ensuring a smooth transition to the company's platform.• Interacted with diverse customers to empathize with their needs and effectively communicate the value of the company's product and service offerings.ACCOMPLISHMENTS• Provided exemplary customer service and built rapport with reluctant customers resulting in increased customer loyalty.• Exceeded sales quotas by over 16% each quarter, utilizing alternative marketing approaches to acquire sales referrals.• Trusted to train new employees to help relieve management, resulting in increased employee independence and productivity.

Minneapolis, Minnesota, United States

CORE RESPONSIBILITIES• Collaborated cross-functionally to oversee complex projects, meeting deadlines, and reporting results in a concise and easily digestible manner.• Promptly and efficiently addressed client and marketing team inquiries through data research, building client rapport.• Analyzed data to identify trends and opportunities to enhance marketing strategies to foster tailored customer experiences.• Managed calendars across different time zones to ensure desired event coordination and align creative marketing efforts.• Conducted virtual and in-person interviews with local talent to feature in weekly publications and social media.• Proven ability to work in an ambiguous and ever-evolving work environment with a diverse client portfolio through collaboration, maintaining team organization and motivation.ACCOMPLISHMENTS• Recognized by the marketing manager for discovering beneficial customer trends influenced by data-driven insights.• Established new professional connections and SEO strategies that migrated City Pages’ brand presence in new desired markets.• Designed promotional materials appealing to newly desired target audiences, increasing weekly event turnout by over 27%.

Twin Cities

CORE RESPONSIBILITIESCreated promotional design work for various media outlets. Collaborated with staff members to brainstorm design concepts and ways to reach a desired target audience. Communicated with third party vendors to ensure quality production.

Bachelor Of Science, Advertising

Activities and Societies: Assistant Creative and Media Director for the Student Ad Club. Responsible for making cost effective media.

Business & Human Resource Management Certificate, Business & Human Resource Management, In Progress

Office Administration Certificate, Office Administration, 3.8 Gpa