Bill Newman Email & Phone Number

Cambridge, Massachusetts, United States

• Supervisor of two Pfizer laboratory and office locations, located in Kendall Square (Cambridge) and Andover, responsible for establishing office standards and work flow, compliance with all regulatory agencies and.
• Prepare and present Monthly Business Reviews detailing KPIs, department budgets, expenditures, estimates, and long-range objectives
• Coordinate with and oversee Conference Solutions and Dining Services teams preparing conference rooms, rooms for corporate meetings and events, and food services
• Liaise with vendors, clients and interface with all levels of facility staff while ensuring overall delivery of managed services
• Supervise and troubleshoot shipping and receiving team
• Manage and mentor a staff of 13

Boston, Massachusetts, United States

• Ensure all facilities are operated and maintained in compliance with established policies and procedures. Administer the development of policies and procedures to align with local or regional requirements
• Responsible for coordinating, scheduling and overseeing activities of contractors executing facilities services
• Administer front-of-house services such as shipping and receiving, office supplies, shredding services, amenity programs, visitor registration and arrival, interior landscaping, janitorial, carpentry, pest control.
• Respond to all facility inquiries and complaints and assess problems with necessary corrective action
• Provide direction and support to one onsite Facilities Coordinator
• Act as a liaison with Landlord / Property Management regarding all back-of-house maintenance issues

Greater Boston Area

• Assist with the management of all services contracted by client at the assigned site
• Ensure staff is meeting quality and productivity standards as defined by Wellington Management and Canon Business Process Services
• Monitor proper maintenance and usage of all equipment and supplies
• Assist manager with the completion of staff payroll, site billing and service enhancements
• Supervise tasks or special projects and ensure their completion by set deadlines.
• Initiate communication and problem solving with manager and staff in addressing issues

Greater Boston Area

• Coordinate activities and coverage across all office services areas; provide direct assistance and back-up support to department and teammates across range of office services areas.
• Coordinate facilities, working closely with the Operations Manager, Boston Properties Management and external vendors for upkeep,maintenance, and repairs.
• Coordinate outsourced building services where applicable, including cleaning services, copy machines, and security.
• Oversee use of physical space, including assisting in office moves and construction projects, storage, and space planning
• Act as a liaison with building management in all aspects of facility administration, i.e., HVAC, electrical, lighting, etc.
• Oversee conference room set-up and A/V requirements

Greater Boston Area

• Managed the operation of the Boston Headquarters Facilities Management Department and provided operations and facilities support to over 600 employees. Maintained a fully operational and efficient office environment.
• Worked with the Senior Vice President of Real Estate and Facilities, the building property manager and the landlord(s) so that all facility environments were properly maintained, in accordance with the Cengage.
• Supervised internal construction projects and restructuring of office space
• Monitored building(s) security systems and access control in keeping with the North American Cengage standard
• Administered office supplies/stationery automated ordering program and provided assistance as required
• Managed general office equipment, including reproduction and mailroom machines and conference room supplies

Greater Boston Area

• Provided operations and facilities support to over 900 employees. Oversaw decommissioning of space, renovation, and restructuring efforts during the downsizing of the Boston offices—from two buildings/six floors.
• Liaised with vendors—including construction and moving companies, furniture and equipment providers—during office renovation projects and company functions
• Cleaned decommissioned space, made repairs, and ensured cabling conformed to lease requirements
• Coordinated with property management to resolve an array of issues and stay abreast of outages and repairs
• Negotiated purchase terms, and oversaw delivery of supplies and installation of furniture, fixtures, and equipment
• Audited furniture assets and disposed of unwanted items

Greater Boston Area

• Provided operations and facilities support to 200+ employees on four floors (65,000 sq. ft.) Collaborated with Facility Manager and Director of Facilities on routine maintenance and numerous special projects..
• Prioritized, fulfilled requests for, and monitored the delivery of facilities services using a ticketing system—including repairs, and corrective and preventative maintenance projects
• Planned and executed space optimization strategies, moves, and expansions
• Organized telecommunications, card access, and other systems related to employee onboarding and exits
• Performed routine operational checks, maintenance, and repairs of office equipment
• Collaborated with The Harvard Depository—an archival media storage and retrieval facility—to digitally and physically archive employee files and confidential documents, and securely shred unwanted paperwork

Greater Boston Area

• Oversaw shipping and receiving
• Monitored inventory and completed all necessary ordering and purchasing
• Ensured kitchens, copy and supply rooms, and restrooms were clean and stocked