Hey there! I’m Will, a customer success enthusiast with over a decade of experience turning “maybe we’ll stay” customers into “we’re never leaving” advocates. I’m all about developing growth strategies that boost retention, drive revenue, and keep customers coming back for more.Currently, as Global Head of Customer Success at Tigerhall, I’m leading the charge in taking our company from Asia to the US. I’m all about optimizing teams, crafting playbooks that don’t collect digital dust, and diving deep into customer data to find those hidden insights that drive meaningful customer outcomes. Before this, I was at Partnerize, where I built a dream team of 25 across Customer Success, Account Management, Support, and Professional Services. Together, we raised our Net Promoter Score by >50% and redefined what "customer support" really means. We even developed a process that prevented millions in lost revenue—kind of like plugging a hole in a leaky boat while simultaneously making it sail faster.I’m at my best when I’m rolling up my sleeves and diving into customer feedback and data, strategizing retention plans, or working cross-functionally to launch new products. If it means increasing customer lifetime value or finding unique ways to drive new revenue, count me in.When I’m working on growth strategies, you might find me brainstorming new ways to make “business speak” a little less stuffy and a lot more fun for our customers. If you're into growing businesses, driving customer value, or just want to chat about the latest trends, let's connect!
Listed skills include Account Management, Affiliate Marketing, Online Advertising, Marketing, and 42 others.