William Cameron Email & Phone Number

London, GB

London Area, United Kingdom

• Develop a high functioning IT service in line with ITIL frameworks and embed governance and controls across the IT organization.
• Assess the current state of ITSM and provide a clear IT Services Roadmap that will deliver ongoing improvements to increase reliability, and robustness, over time. Implementing best practice processes aligned the ITIL.
• Maintain an IT Service Catalogue that is up to date and easily accessible across the organisation, with clear service owners, SLAs, OLAs, and escalation paths identified.
• Define a Service Transition process to manage the acceptance, and introduction, of new services ensuring they have clear service agreements, meet defined standards and that any training/knowledge transfer necessary to.
• Direct management first line support teams (IT Helpdesk and Desktop support function) to deliver a reliable customer facing service that handles customer interactions efficiently.
• Play a key role as transition manager in an agreement moving to an outsourced, offshore agreement with a 3rd party vendor for all core IT services. Support RFP, Selection and transition.

London, England, United Kingdom

- Define and manage service operational standards for the IT organisation. Embedding ITIL aligned best practices, including Major Incidents, Change, Problem and service request processes and procedures. - Define and drive the delivery of IT platform services to achieve the required SLA targets, delivering continuous improvement. - Develop and implement a.

London, United Kingdom

- Work with the Digital & Engineering Services (DES) Management Team to develop the Strategic Workforce Plan and associated processes across DES workforce globally- Gather requirements for workforce talent to develop a Future State Organisation that has the right people, in the right place, at the right cost.- Own and drive the DES Strategic Workforce.

Edinburgh, United Kingdom

- Lead the People Operations & People Projects Team on change initiatives and process development across Technology- Manage the day to day activities of a team of 3 to deliver a wide range of people projects including: global pay review for Technology(c.8,000 FTE), resourcing governance process improvement, headcount reporting, forecasting and business.

Edinburgh, United Kingdom

- Interrogate information systems and provide analysis and management information to facilitate regular portfolio review meetings- Produce and analyse MI reports to provide subject matter expertise on data from golden source systems- Track and report on project portfolio performance, providing a real-time, comprehensive, and prioritised view of all.

Edinburgh

- Project Management and Development for Scotland’s Family Nurse Partnership- Timely reporting of project information to project sponsorship committee within Scottish Government- Evaluate and manage risk and issues to the project, ensuring timely resolution of issues- Maintain all aspects of project finances to agreed budgets

Edinburgh, United Kingdom

- Central Project Management and Business Development - Evaluate and manage risk and issues to the business, implementing change to mitigate threats and take advantage of arising business opportunities- Lead, plan and implement appropriate IT change for the organisation

Edinburgh, United Kingdom

- Co-ordination of all payroll activities across Local Authority leisure centres- Data processing/analyst and production of regular metrics/ Dashboards