William Cameron Email & Phone Number

London, Gb

London Area, United Kingdom

● Develop a high functioning IT service in line with ITIL frameworks and embed governance and controls across the IT organization.● Assess the current state of ITSM and provide a clear IT Services Roadmap that will deliver ongoing improvements to increase reliability, and robustness, over time. Implementing best practice processes aligned the ITIL standards.● Maintain an IT Service Catalogue that is up to date and easily accessible across the organisation, with clear service owners, SLAs, OLAs, and escalation paths identified.● Define a Service Transition process to manage the acceptance, and introduction, of new services ensuring they have clear service agreements, meet defined standards and that any training/knowledge transfer necessary to support service has been completed.● Direct management first line support teams (IT Helpdesk and Desktop support function) to deliver a reliable customer facing service that handles customer interactions efficiently. ● Play a key role as transition manager in an agreement moving to an outsourced, offshore agreement with a 3rd party vendor for all core IT services. Support RFP, Selection and transition.● Manage a team of specialists covering Change, Release Management, Vendor Management, Problem Management and Major incident Management, to ensure key processes and governance are co-ordinated and met.● Manage the business relationship with regards to all IT contacts, support the business with escalations, complaints, suggestions and requests for change to services, becoming the “friendly face of IT” Ensure that core processes are trained across the organisation.

London, England, United Kingdom

- Define and manage service operational standards for the IT organisation. Embedding ITIL aligned best practices, including Major Incidents, Change, Problem and service request processes and procedures. - Define and drive the delivery of IT platform services to achieve the required SLA targets, delivering continuous improvement. - Develop and implement a scalable service delivery model, in collaboration with delivery teams. - Manage the service management team, including the service desk outsourced function - Identify and drive service improvements to enhance the client experience - Own and manage the ServiceNow ITSM system budget and development to ensure all relevant processes are appropriately supported and any improvements/updates to the system taken in a timely manner. - As part of the IT Management Team help define and deliver the IT Roadmap activities, providing support to colleagues in Development/Infrastructure teams. - Generate and present management reporting

London, United Kingdom

- Work with the Digital & Engineering Services (DES) Management Team to develop the Strategic Workforce Plan and associated processes across DES workforce globally- Gather requirements for workforce talent to develop a Future State Organisation that has the right people, in the right place, at the right cost.- Own and drive the DES Strategic Workforce Plan, developing Global Key Performance Indicators (KPIs) to track progress toward the transition to our Future State Organisation goals. Act as product owner on the build the DES Resource Master tool. A tool to aggregate information from golden source systems providing extra capability not yet available in Golden Source systems. - Manage a team of workforce specialists to ensure the management of key technology systems and processes are managed to a high standard and segregated duties are in place to keep DES compliant.- Develop a Workforce modelling tool, to be able to effectively analyse future/emerging requirements against DES KPIs, enabling more effective decision making and enabling DES to better manage its Workforce estate.Create and manage a set of real-time interactive dashboards from the DES Resource Master to manage DES Workforce estate, with a focus on driving a high standard of data maintenance in source systems. - Own and continually improve the DES workforce processes, simplifying and automating where possible.

Edinburgh, United Kingdom

- Lead the People Operations & People Projects Team on change initiatives and process development across Technology- Manage the day to day activities of a team of 3 to deliver a wide range of people projects including: global pay review for Technology(c.8,000 FTE), resourcing governance process improvement, headcount reporting, forecasting and business intelligence reports- Use people data and metrics to drive actionable results driven improvement to central command and control processes- Ensure Technology’s headcount portfolio is robust, sustainable and cost effective, through adequate Resourcing Governance and Controls- Ensure Technology meets Organisational Design requirements by working proactively with each business area to meet collective cost challenges

Edinburgh, United Kingdom

- Interrogate information systems and provide analysis and management information to facilitate regular portfolio review meetings- Produce and analyse MI reports to provide subject matter expertise on data from golden source systems- Track and report on project portfolio performance, providing a real-time, comprehensive, and prioritised view of all projects, investment briefs and business cases

Edinburgh

- Project Management and Development for Scotland’s Family Nurse Partnership- Timely reporting of project information to project sponsorship committee within Scottish Government- Evaluate and manage risk and issues to the project, ensuring timely resolution of issues- Maintain all aspects of project finances to agreed budgets

Edinburgh, United Kingdom

- Central Project Management and Business Development - Evaluate and manage risk and issues to the business, implementing change to mitigate threats and take advantage of arising business opportunities- Lead, plan and implement appropriate IT change for the organisation

Edinburgh, United Kingdom

- Co-ordination of all payroll activities across Local Authority leisure centres- Data processing/analyst and production of regular metrics/ Dashboards