William Granato Dutra
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William Granato Dutra Email & Phone Number

Senior Software Support @ Dock with expertise in Troubleshooting and SQL at Dock
Location: Canoas, Rio Grande Do Sul, Brazil 9 work roles 2 schools
1 work email found @dock.tech LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

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Work email w****@dock.tech
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Current company
Dock
Role
Senior Software Support @ Dock with expertise in Troubleshooting and SQL
Location
Canoas, Rio Grande Do Sul, Brazil
Company size
172 employees

Who is William Granato Dutra? Overview

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Quick answer

William Granato Dutra is listed as Senior Software Support @ Dock with expertise in Troubleshooting and SQL at Dock, a company with 172 employees, based in Canoas, Rio Grande Do Sul, Brazil. AeroLeads shows a work email signal at dock.tech and a matched LinkedIn profile for William Granato Dutra.

William Granato Dutra previously worked as Senior Software Support II at Dock and Senior Software Support at Dock. William Granato Dutra holds Bachelor Of Technology - Btech, Technologist In System Analysis from Universidade Luterana Do Brasil.

Company email context

Email format at Dock

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*@dock.tech
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AeroLeads found 1 current-domain work email signal for William Granato Dutra. Compare company email patterns before reaching out.

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Profile bio

About William Granato Dutra

With over ten years of experience in the Customer Success sector, I am a Senior Software Support professional at Dock, a leading platform for digital banking solutions. I am passionate about delivering high-quality service and support to our clients, using my expertise in SQL and troubleshooting to optimize our processes and operations.In my current role, I handle complex customer requests and incidents. I also generate insights to improve our operations, monitor and document the workflow. I am always seeking improvement and updates.

Listed skills include Mysql, Sistemas Operacionais, Adobe Photoshop, Microsoft Excel, and 31 others.

Current workplace

William Granato Dutra's current company

Company context helps verify the profile and gives searchers a useful next step.

Dock
Dock
Senior Software Support @ Dock with expertise in Troubleshooting and SQL
Website
dock.tech
Employees
172
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Company profile
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9 roles

William Granato Dutra work experience

A career timeline built from the work history available for this profile.

Senior Software Support Ii

Current
Dock
Sep 2024 - Present

Senior Software Support

Dock

Anywhere Office

Lead escalated themes of high financial riskSolve recurring problems, identifying and correcting the root causeTech Approval on database changes Provide feedback to team members regarding performance and quality of service.

Oct 2023 - Sep 2024

Dock Ambassador

Dock

Anywhere Office

Support new employees through onboarding, providing tips, creating video classes for Dock University, and conducting daily training during calls.

Aug 2023 - Sep 2024

Software Support Ii

Dock

Responsible for handling customer requests and incidents opened through Zendesk.Work towards meeting the service and process standards, with a goal of automating or significantly enhancing the efficiency and effectiveness of the team's operations.Monitoring other areas (N3) that attend to calls, documenting the process, assisting in routine management, and.

Jun 2022 - Oct 2023

Sr. Consultant

Infotec Solution Provider

Home Office

* Work on highly complex demands and create documentation about that* Conduct training and selection of new developers and analysts* Onboarding of new customers

Jun 2022 - Nov 2023

Software Support Manager

Infotec Solution Provider

Home Office

Measure teams performance through KPIs (Key indicators, like SLA, SLO, SLI and AHT)Hire new employees for the support and development teamPlanning new CRM tool features based on customer needsManagement and improvement of ITSM tools

Jan 2019 - Jun 2022

Software Support I

Infotec Solution Provider

São Leopoldo, Rio Grande Do Sul

Support in.Pulse CRM clients, run database tests, fix data, detection of bugs and fix them, edit mailing lists, implement the system to new customers, perform basic fixes in Delphi and define the programmers tasks.

Aug 2016 - Jun 2017

Technical Support

Fundação De Economia E Estatística

Porto Alegre

Perform maintenance of computers, network infrastructure, printers. Install, configure, and uninstall basic programs, utilities, and applications. Perform backup's and deal with Active Directory.*Windows Xp, Vista,7,8 and server 2010 / Active Directory / Printers

Sep 2014 - Sep 2015
Team & coworkers

Colleagues at Dock

Other employees you can reach at dock.tech. View company contacts for 172 employees →

MC Mariana Castilho Gomes Mariana Castilho Gomes Colleague at DockDiadema, São Paulo, Brazil, Brazil View → DH Dennis Henrique Velloso Dennis Henrique Velloso Colleague at DockRio De Janeiro, Rio De Janeiro, Brazil, Brazil View → RF Renato Fernandes Renato Fernandes Colleague at DockFederal District, Brazil, Brazil View → VC Vitoria Cardoso Vitoria Cardoso Colleague at DockSão Paulo, São Paulo, Brazil, Brazil View → AP Angelica Pastor Barreto Angelica Pastor Barreto Colleague at DockSão Paulo, São Paulo, Brazil, Brazil View → LC Luana Carvalho Luana Carvalho Colleague at DockGoiânia, Goiás, Brazil, Brazil View → CR Carolina Rodrigues Nunes Carolina Rodrigues Nunes Colleague at DockSão Paulo, São Paulo, Brazil, Brazil View → AD André De Almeida Prado Giannini André De Almeida Prado Giannini Colleague at DockSão Paulo, Brazil, Brazil View → JF Josimar França Da Silva Filho Josimar França Da Silva Filho Colleague at DockBrazil, Brazil View → TH Tais Heidemann Freitas Tais Heidemann Freitas Colleague at DockGreater Florianopolis, Brazil View →
2 education records

William Granato Dutra education

Certificate In Technology, It

Uniritter

1200 hours splited into three semesters: 1st: Database, Applied Informatics, Hardware fundamentals, Logic programming. 2nd: Data.

FAQ

Frequently asked questions about William Granato Dutra

Quick answers generated from the profile data available on this page.

What company does William Granato Dutra work for?

William Granato Dutra works for Dock.

What is William Granato Dutra's role at Dock?

William Granato Dutra is listed as Senior Software Support @ Dock with expertise in Troubleshooting and SQL at Dock.

What is William Granato Dutra's email address?

AeroLeads has found 1 work email signal at @dock.tech for William Granato Dutra at Dock.

Where is William Granato Dutra based?

William Granato Dutra is based in Canoas, Rio Grande Do Sul, Brazil while working with Dock.

What companies has William Granato Dutra worked for?

William Granato Dutra has worked for Dock, Infotec Solution Provider, and Fundação De Economia E Estatística.

Who are William Granato Dutra's colleagues at Dock?

William Granato Dutra's colleagues at Dock include Mariana Castilho Gomes, Dennis Henrique Velloso, Renato Fernandes, Vitoria Cardoso, and Angelica Pastor Barreto.

How can I contact William Granato Dutra?

You can use AeroLeads to view verified contact signals for William Granato Dutra at Dock, including work email, phone, and LinkedIn data when available.

What schools did William Granato Dutra attend?

William Granato Dutra holds Bachelor Of Technology - Btech, Technologist In System Analysis from Universidade Luterana Do Brasil.

What skills is William Granato Dutra known for?

William Granato Dutra is listed with skills including Mysql, Sistemas Operacionais, Adobe Photoshop, Microsoft Excel, Microsoft Word, Hardware, Dreamweaver, and Crm.

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