AeroLeads people directory · profile
William Granato Dutra Email & Phone Number
Analista de Software Sênior
at
CI&T
1 work email found
@dock.tech
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Analista de Software Sênior
Location
Canoas, Rio Grande Do Sul, Brazil
Company size
Who is William Granato Dutra? Overview
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Quick answer
William Granato Dutra is listed as Analista de Software Sênior at CI&T, a with 7593 employees, based in Canoas, Rio Grande Do Sul, Brazil. AeroLeads shows a work email signal at dock.tech and a matched LinkedIn profile for William Granato Dutra.
William Granato Dutra previously worked as Senior Software Support II at Dock and Senior Software Support at Dock. William Granato Dutra holds Bachelor Of Technology - Btech, Technologist In System Analysis from Universidade Luterana Do Brasil.
Company email context
Email format at CI&T
This section adds company-level context without repeating William Granato Dutra's masked contact details.
*@dock.tech
68% confidence
AeroLeads found 1 current-domain work email signal for William Granato Dutra. Compare company email patterns before reaching out.
Profile bio
About William Granato Dutra
With over ten years of experience in the Customer Success sector, I am a Senior Software Support professional at Dock, a leading platform for digital banking solutions. I am passionate about delivering high-quality service and support to our clients, using my expertise in SQL and troubleshooting to optimize our processes and operations.In my current role, I handle complex customer requests and incidents. I also generate insights to improve our operations, monitor and document the workflow. I am always seeking improvement and updates.
Listed skills include Mysql, Sistemas Operacionais, Adobe Photoshop, Microsoft Excel, and 31 others.
Current workplace
William Granato Dutra's current company
Company context helps verify the profile and gives searchers a useful next step.
Ci&T
10 roles
William Granato Dutra work experience
A career timeline built from the work history available for this profile.
Senior Software Support Ii
Senior Software Support
Lead escalated themes of high financial riskSolve recurring problems, identifying and correcting the root causeTech Approval on database changes Provide feedback to team members regarding performance and quality of service.
Oct 2023 - Sep 2024
Dock Ambassador
Support new employees through onboarding, providing tips, creating video classes for Dock University, and conducting daily training during calls.
Aug 2023 - Sep 2024
Software Support Ii
Responsible for handling customer requests and incidents opened through Zendesk.Work towards meeting the service and process standards, with a goal of automating or significantly enhancing the efficiency and effectiveness of the team's operations.Monitoring other areas (N3) that attend to calls, documenting the process, assisting in routine management, and ensuring a smooth flow of the backlog.One of my main focal points is generating insights to improve our operations.
Jun 2022 - Oct 2023
Sr. Consultant
* Work on highly complex demands and create documentation about that* Conduct training and selection of new developers and analysts* Onboarding of new customers
Jun 2022 - Nov 2023
Software Support Manager
Measure teams performance through KPIs (Key indicators, like SLA, SLO, SLI and AHT)Hire new employees for the support and development teamPlanning new CRM tool features based on customer needsManagement and improvement of ITSM tools
Jan 2019 - Jun 2022
Software Support Ii
Jun 2017 - Jan 2019
Software Support I
Support in.Pulse CRM clients, run database tests, fix data, detection of bugs and fix them, edit mailing lists, implement the system to new customers, perform basic fixes in Delphi and define the programmers tasks.
Aug 2016 - Jun 2017
Technical Support
Perform maintenance of computers, network infrastructure, printers. Install, configure, and uninstall basic programs, utilities, and applications. Perform backup's and deal with Active Directory.*Windows Xp, Vista,7,8 and server 2010 / Active Directory / Printers
Sep 2014 - Sep 2015
Team & coworkers
Colleagues at CI&T
Other employees you can reach at ciandt.com. View company contacts for 7593 employees →
LH
Luis Henrique Tasso
Colleague at Ci&TCampinas, São Paulo, Brazil
View →
AL
Ana Luiza Garcias Costa
Colleague at Ci&TCampo Belo, Minas Gerais, Brazil
View →
MA
Marcel Antonio Sobral
Colleague at Ci&TSão Paulo, Brazil
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OB
Olavo Baptistella Leite
Colleague at Ci&TPiracicaba, São Paulo, Brazil
View →
RM
Rodrigo Montuanello
Colleague at Ci&TCampinas, São Paulo, Brazil
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CL
Carlos Linhares Machado
Colleague at Ci&TRio Das Ostras, Rio De Janeiro, Brazil
View →
JZ
José Zumbini Neto
Colleague at Ci&TIndaiatuba, São Paulo, Brazil
View →
GA
Guilherme Augusto
Colleague at Ci&TCampinas, São Paulo, Brazil
View →
LL
Leticia Lewartoski Wong
Colleague at Ci&TLimeira, São Paulo, Brazil
View →
JL
João Lins
Colleague at Ci&TGreater Salvador, Brazil
View →
Luis Henrique Tasso
Colleague at Ci&TCampinas, São Paulo, Brazil
View →
AL
Ana Luiza Garcias Costa
Colleague at Ci&TCampo Belo, Minas Gerais, Brazil
View →
MA
Marcel Antonio Sobral
Colleague at Ci&TSão Paulo, Brazil
View →
OB
Olavo Baptistella Leite
Colleague at Ci&TPiracicaba, São Paulo, Brazil
View →
RM
Rodrigo Montuanello
Colleague at Ci&TCampinas, São Paulo, Brazil
View →
CL
Carlos Linhares Machado
Colleague at Ci&TRio Das Ostras, Rio De Janeiro, Brazil
View →
JZ
José Zumbini Neto
Colleague at Ci&TIndaiatuba, São Paulo, Brazil
View →
GA
Guilherme Augusto
Colleague at Ci&TCampinas, São Paulo, Brazil
View →
LL
Leticia Lewartoski Wong
Colleague at Ci&TLimeira, São Paulo, Brazil
View →
JL
João Lins
Colleague at Ci&TGreater Salvador, Brazil
View →
2 education records
William Granato Dutra education
Bachelor Of Technology - Btech, Technologist In System Analysis
Certificate In Technology, It
FAQ
Frequently asked questions about William Granato Dutra
Quick answers generated from the profile data available on this page.
What company does William Granato Dutra work for?
William Granato Dutra works for CI&T.
What is William Granato Dutra's role at CI&T?
William Granato Dutra is listed as Analista de Software Sênior at CI&T.
What is William Granato Dutra's email address?
AeroLeads has found 1 work email signal at @dock.tech for William Granato Dutra at CI&T.
Where is William Granato Dutra based?
William Granato Dutra is based in Canoas, Rio Grande Do Sul, Brazil while working with CI&T.
What companies has William Granato Dutra worked for?
William Granato Dutra has worked for Ci&T, Dock, Infotec Solution Provider, and Fundação De Economia E Estatística.
Who are William Granato Dutra's colleagues at CI&T?
William Granato Dutra's colleagues at CI&T include Luis Henrique Tasso, Ana Luiza Garcias Costa, Marcel Antonio Sobral, Olavo Baptistella Leite, and Rodrigo Montuanello.
How can I contact William Granato Dutra?
You can use AeroLeads to view verified contact signals for William Granato Dutra at CI&T, including work email, phone, and LinkedIn data when available.
What schools did William Granato Dutra attend?
William Granato Dutra holds Bachelor Of Technology - Btech, Technologist In System Analysis from Universidade Luterana Do Brasil.
What skills is William Granato Dutra known for?
William Granato Dutra is listed with skills including Mysql, Sistemas Operacionais, Adobe Photoshop, Microsoft Excel, Microsoft Word, Hardware, Dreamweaver, and Crm.
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