William Grilo Email & Phone Number

Sydney, Nsw, Au

- Assist and respond to queries from Loss Prevention and Recovery teams including vehicle valuations - Assist and respond to queries from auction houses. Including getting the vehicle ready for sale and setting reserves- Assist with auction house allocation and message rectification- Assist TFM representatives with Fleet Management request and queries including arranging transport or organising driver direct sales.- Assist Retail team with GFV vehicle returning process- General Administration and month-end reporting to assist the VDM and any other ad hoc functions

Sydney Nsw

• Using a combination of Service NSW Dealer Online portal and MyPlates portal to establish new registration, transfer of registration and renewal of registration plus other Service NSW related tasks.• In-stocking vehicles which include updating our system with vehicle information such as stock numbers, VIN, engine number, compliance and build date. • Preparing new auction potentials ensuring vehicle information such as year, make, model and variant are accurate to allow our pricing team to put forward strong and accurate offers and tenders.• Organise vehicle inspections on Auction vehicles and conduct a visual inspection of the vehicle.• Assist with re-condition of vehicles by organising repairs or parts with external stakeholders to ensure vehicles are sent live within a timely manner.• Organise pickup and delivery of vehicles from various auction locations around the country.• Quality check of all vehicles once photographed and writing of vehicle advertisement to send the vehicle live to the market via our relevant portals.• Assist with photography of vehicles when required.• Assist the sales team with any questions or queries they may have about vehicles in stock.• Preparing vehicles for delivery to customers.

Sydney, Australia

• Present customers who are selling their car with the results of an inspection and monetary offer via phone• Prospecting a variety of external methods to acquire vehicles• Book in vehicle inspections and co-ordinating with both internal and external stakeholders • Assist with vehicle processing and administration including arranging purchase agreements and sales orders, in-stocking vehicles, writing the ads and sending vehicles live to market• Manage leads and potentials via ZohoCRM• Providing high quality sales assistance and customer service to all customers via phone, in-person and email• Resolve customer issues and identify any related process improvements• Liaise with internal stakeholders and 3rd parties regarding car reconditioning, inspections, pickups and deliveries.

• Daily management of production staff which included ensuring client’s queries such as change requests were dealt with in a timely manner.• Daily coordination of staff schedules throughout NSW, ACT, VIC and QLD to ensure adequate time allocated to complete job requirements (photos, floorplan, video), including travel time between locations.• Working closely with an offshore facility to ensure the quality of media produced meets standards.• Provide feedback to staff regarding quality of work.• Gather requirements and lead the team to implement processes efficiencies and work flow changes.• Liaise with our web development team regarding system improvements.• Supply chain management such as sourcing new suppliers and responding to their queries.• Management of special client projects such as 3D renders and custom video/photo shoots• Managing client inquiries and compliant resolution.• Invoice all client orders and ensure all details are correct prior to invoicing.• Assist with photo shoots when required to ensure client service levels were met.

Westpac Royal Exchange

• Offering customers a seamless service, including immediate transactional needs, financial information and product knowledge with an ambition to earn all the customers' business. • Developed strong referral relationships with peers across Westpac Retail and Westpac Premium banking to ensure a superior customer experience• Performed higher duties within the first few months of commencing in banking by helping customer with trust, business accounts and issuing complex guarantees• Exceeded KPI’s, currently sitting at 170% to target• Actively promote our financial products when serving customers and deepening customer relationships through quality needs based conversations to explore customers financial needs and goals • Engaging with customers in becoming accustomed to new technologies• Completion of Best Banker program - 2015• Referring customers to specialist bankers who can have quality needs based conversations to explore customers financial needs and goals

Sydney, Australia

• Key staff member in Industrie Media’s national expansion for establishing new offices which involved moving interstate (QLD & ACT) for an extended period of time to ensure success of the expansion. My main tasks and achievements from this were, - Project management of database building of all potential clients in expansion proposed states with over 2,000 agents -Delivery of product offerings to prospective clients -Training and mentoring new interstate staff• Researching, conducting feasibility studies on best practise and implementing special projects to bring in new techniques, technologies or workflow tools that could be implemented into the business• Mentoring, training reviewing and providing feedback of team members’ work including photography coaching, positioning improvements, time management & best practice client service• Photograph an extensive range of properties (high to low end) and ensure the best attributes of each property are showcased• Daily organisation of jobs and uploading to servers• Assisting in the office with a variety of admin tasks when needed which included booking in photo and video shoots for our clients, organising run-sheets for staff members and ensuring client’s requests were met. • Building strong rapport and relationships with clients (Real Estate Agents & Vendors)• Site visits to properties also include technical floor plan drawing

Sydney

Support to 3 high performing sales staff• Coordination of client and agent property inspections • Building rapport with clients to ensuring that they always have the best and most genuine experience• Administration work such as updating and maintaining company database, fill in agency agreements & ensure contracts are correct • Final & Pre-settlement inspections with clients• Proactive prospecting such as letter box drops, cold & warm calls• Showing potential buyers through properties • Organise repairs or other services for vendors • Negotiate a premium price for our clients• Photographing and floor plans of property

Sydney, Australia

Supporting a property manager with a portfolio of 380 properties • Processing tenant applications and obtaining personal references• Organising ingoing/outgoing inspections • Co-ordination of maintenance and repairs in tenanted properties• Showing potential tenants through properties• Organising placement of advertising (such as domain and realestate.com)• Attending tribunal hearings to help clients obtain rental payments which are in arrears and payment for any damages that may of occurred• Organising repairs and ensure standard of work

Sydney, Australia

• Working on the front line at the registered to provided an exception customer experience• Providing a high standard of customer service• Also helped with supervising staff when need • Deal and find a solution for customer complaints

Certificate Iv In Banking Services, Financial Services

Certificate Iv In Real Estate, Estate

High School Certificate