William Griscom Email and Phone Number

Building and managing relationships with Catco's customer base, including distributors, channel partners, OEM clients and large scale end users.

• Partnered with C-level executives to establish strategic vision and objectives, effectively representingclients and ensuring prompt project completion.• Fostered cross-functional collaboration with Sales Ops and Mar Ops teams, holding consultantsresponsible for meeting project deadlines and upholding SLA requirements.• Assessed new client requests, evaluating scope and identifying the need for contract expansion whennecessary.• Provided regular updates on project progress and addressed any obstacles, effectively communicatingwith stakeholders, including executive management, to achieve on-time and within-budget projectdelivery.• Proactively identified and resolved potential issues, leveraging strong problem-solving skills to enhance client satisfaction, minimize churn, and drive conversion and expansion opportunities.

• Served as the primary point of contact for Landsberg Orora, effectively engaging with procurement,warehouse, and management to address upcoming changes, additions, discontinuations, andforecasting.• Facilitated communication and collaboration between customers and vendors, effectively managingquality issues, pricing changes, and freight charges.• Proactively resolved vendor production issues by identifying, sourcing, and expediting suitablealternatives.• Pursued growth opportunities by introducing automation services to mitigate worker shortages andoptimizing sourcing strategies, resulting in improved pricing for customers and a doubled profitabilityfor Landsberg Orora.• Oversaw and delegated assignments while monitoring the quality and productivity of the AssociateAccount Manager under my supervision.

• Cultivated strong relationships with key stakeholders, including National Purchasing Directors, RegionalDirectors, Maintenance Directors, Administrators, Executive Directors, Nursing Directors, and BusinessOffice Managers, through regular visits to all 125 accounts.• Developed a deep understanding of each property's values and requirements, identifying growthopportunities, providing guidance on state and federal regulations, and offering tailored solutions.• Ensured accessibility and responsiveness by making myself available via call, text, email, and specialvisits, establishing a reputation as a trusted and dependable business partner for HD Supply.• Proactively monitored sales trends, spending patterns, and interior decorating preferences, while alsoacquiring foundational knowledge of essential building needs such as HVAC, electrical, plumbing, lighting, and sanitation, enabling me to effectively assist properties with problem-solving and upgrade recommendations.• Achieved outstanding performance in the South Central region, leading MRO sales in both 2018 and2019. Delivered impressive year-over-year growth rates of 9.3% and 10.8%, respectively.