William Harvey Email & Phone Number

Managed teams from 10 to 40 members, consisting of test coordinators, test leads, and test analystManaged onsite and remote team consisting of employees and contractors from various parts of the US, Canada, and IndiaManaged a diverse portfolio of test initiatives, which included maintenance releases, system upgrades, platform consolidations, and database conversionsImplemented “follow the sun” testing process which increased testing efficiency by allowing 24 hours per day testingExperienced in test system utilization which creates plans for sharing limited system resources among different project teams with overlapping test datesDesigned test strategies for both mature systems, and new platformsIntegrated business control routines into daily processes, including data sanitization, rules for data creation, and enterprise wide proceduresIntroduced automation into test routines, including file creation, database validation, system execution, and “sanity” testingResponsible for initiative resource forecasting, and assuring that resource utilization was maximizedProvided resources and subject matter expertise for “production down” triage meetingsManaged the resolution of high severity defects within agreed timeframesConducted daily meetings with diverse teams from US, EMEA, and APAC to resolve defects Ensured defect management routines (i.e., defect logging via Quality Center, defect tracking/aging, defect resolution) are followedEstablished vendor defect management routinesEnsured prioritization of defects by business, development and test teamsProvided consolidated defect reporting to senior managementMonitored each test teams defect status and backlog and ensuring issues are addressed timelyAssisted test teams with defect resolution issues Assured vendor defects were communicated to vendor and resolved following agreed upon routines

Bachelor Of Science (Bs), Computer Science

Education record