William Cosgrove Email and Phone Number

Led service and installation across 5 markets in Eastern NC, managing a team of over 240, and ensuring satisfaction for 250K+ customers. Played a key role in expanding Spectrum’s fiber-optic network, adding 15K+ passings via the Rural Digital Opportunity Fund (RDOF). Monitored performance metrics and service reliability through regular management meetings, driving consistent KPIs. Collaborated with internal and external partners to streamline processes, foster innovation, and increase customer satisfaction. Managed budgets and maintenance for 5 office facilities and 250+ vehicles, ensuring cost-effective operations. Led skip-level meetings with technicians to address concerns and discuss metrics. Served as Safety Chairperson, enhancing safety standards and reducing incidents. Reviewed headcount, planned hires, and managed a $35M annual budget, ensuring optimal staffing and budget management. Contributed to regional strategy execution through daily conference calls, ensuring alignment with organizational goals.