William Crain Email and Phone Number

Global lead for Information Technology Service Management, Automation, and Enterprise Monitoring Tools support organization working in the highly regulated Financial Services industry. My team supports ServiceNow and a host of infrastructure automation and enterprise monitoring tools providing Service Management, Workflow Management/Automation, and Artificial Intelligence (AI) Operations.

Intelligent Cloud & Infrastructure Solution Architect responsible for developing Infrastructure Outsourcing solutions for Accenture clients in Resources, Products, and Financial Services Industries. Working with onshore and offshore delivery and capability leadership to translate client requirements into deliverable solutions.

Technical sales engineering role supporting the Technology Growth Platform Infrastructure Consulting Group - Provide technical support to sales managers and client accout leads. Conduct technology demonstrations and proof-of-concepts. Gather and refine cient requirements. Define and propose technical solution approaches. Assist in the qualification of new sales opportunities. Build proposal responses and define engagement statement of work.

Client-facing primary role project lead on-site with a very large Department of Defense customer. - Designed and led the implementation and delivery of a private cloud computing solution consisting of the integration of multiple virtualization technologies including server virtualization (VMware), virtual lab provisioning and management software (Quest Cloud Automation Platform formerly Surgient VQMS), client-hosted desktop virtualization (MokaFive), and a custom virtual networking software solution,- Designed and directed the implementation of a new software virtual networking capability that enables users to dynamically establish necessary logical network connectivity over existing local- or wide-area networks without the need to have knowledge of, expertise in, or control over the existing infrastructure Frequently sought for consultation on potential sales opportunities involving virtualization or cloud computing by Business Development and Senior Executives often performing technical analysis and assisting in qualification of potential customer projects some on-site with the customer.

Research, design, and implementation of a geospatial web feature service for integration into a large Department of Defense Service Oriented Architecture (SOA) deployable command and control capability. Delivery management and implementation of a SOA services and capability for the integration and collaboration of distributed models, simulation, and command and control systems over DoD networks for a joint service DoD Acquisition and Test customer.

Senior Software Analyst / M&S Section Lead - 505 Exercise Control Squadron, Hurlburt Field, FL - Led JQUAD simulation section in support of training events for Air Force and other Joint Department of Defense needs. Operated the Air Warfare Simulation and took a key role in the Millenium Challenge M&S eventSenior Software Analyst, 93 Computer Support Squadron, 93 Air Control Wing (JSTARS), Robins AFB, GA - Responsible for ground support and post-mission software analysis. Deployed in support of Operation Joint Endeavor II, Operation Foal Eagle, and several Red Flag events at Nellis AFB, NV- Conceptualized, researched, and assisted in the implementation of a process for repairing and upgrading a critical component of a front-line Department of Defense airborne weapon system that directly resulted in more than $1M savings annually and increased system capability – Awarded US Air Force Innovative Development through Employee Awareness (IDEA) program maximum of $10KSenior Software Analyst (JSTARS), Grumman Melborne Systems, Melborne, FL - Co-developed the complete ground support mission process for the JSTARS system. Contributing member to the AFOTEC directed MOT&E system test. Developed and tested the JSTARS software system prior to delivery to the Air ForceSoftware Analyst, 552 Air Warning and Control System (AWACS), Tinker AFB, OK - Performed development and maintenance on multiple mission support software utilities