Hi, my name is William.I am a driven, service-oriented professional with seasoned years of experience commanding multi-million-dollar retail business operations, including sales, workforce planning, and employee training and development. I have recently transitioned from Retail leadership to Electric Utilities Cooperative leadership. I am based in the St. Paul, MN area where I maximize sales, elevate customer focus, and exceed performance standards.Colleagues would describe me as a solution-focused, driven, strategic, and hands-on leader who can be relied on to drive the full sales and service experience for customers that accelerate organizational growth and impact.Key Skills: Utilities Management | Operation Management | Expense Management | Talent Acquisition | Staff Recruitment | Strategic & Tactical Planning | Human Resources Management | Customer Service Excellence | Employee Training & Development | Performance Management | Performance Monitoring & Evaluation | Succession & Retention Planning | Cross-Functional Leadership | Sales Growth | Problem-Solving | Retail Sales Management📫 Let’s Connect!