William Heath Palmer Email & Phone Number

Colorado Springs, Co, Us

Colorado Springs, Colorado, United States

• Handle inbound member calls in a fast-paced contact center environment • Use effective communication and probing questions and critical thinking skills to identify member needs and provide relevant solutions which may include offering banking products • Ability to manage multiple tasks such as efficiently navigating between systems and resources • Develop banking product knowledge to attract new members and expand relationships with current members through product acquisition • Advise and educate members on available USAA digital tools and resources to improve the user experience • Provide outstanding member service by demonstrating empathy, active listening, and professionalism • Apply strong time and call management skills in assisting members with banking needs • Embrace continuous improvement and development through coaching and collaboration with manager and team members

Colorado Springs, Colorado, United States

Media/Technology Team Lead• Build Schedule for Sunday Service/Special Events in EasyWorship (add songs to media library if necessary)• Create presentations for Announcements & Sermon Notes• Power on/off sound board & computers• Power on/off stage lights• Attend Worship Team rehearsals & perform sound checks• Start/Stop Live Stream for services & eventsSecurity Head• Provide for the security of the church, its members & the pastors• Patrolling premises regularly to maintain order and establish presence• Monitoring and authorizing entrance of people in the property• Removing wrongdoers or trespassers from the area• Clearing the building, securing the doors at the end of services & eventsMinister/Leader• Serve God & the church in all areas of my life and set a good example for others• Assist the Senior Pastor(s) in fulfilling the mission and vision of Amazing Church Colorado• Attend all leadership and training sessions• Participate in outreach and evangelism opportunities in/around Colorado Springs

Colorado Springs, Co

• Responsible for all aspects of show planning, production and post-production• Design graphic and video media as needed for web and video content• Maintain websites for all shows currently running• Draft and post to various social media platforms• Continually seek/solicit donations and funding• Participate in outreach and evangelism opportunities in and around Colorado Springs

Colorado Springs, Colorado, United States

•Provide excellent customer service by dictating/captioning a variety of conversational topics verbatim.•Maintain a high level of dictation speed and accuracy.•Maintain strict consumer confidentiality.

Colorado Springs, Colorado

• Ensured customer loyalty by creating exceptional customer service experiences for each and every customer• Trained and developed team members in product knowledge, policies, procedures and in merchandising• Reviewed and analyzed daily business including sales, inventory counts, and all other store paperwork• Sourced new talent and ensured all recruiting, interviewing and hiring processes for top talent candidates

Colorado Springs, Colorado

Colorado Springs, Colorado

Associate Manager• Maintain business records as outlined in the Popeye’s Operations Manual.• Communicate changes of food preparations formulas, standards, etc. to staff.• Ensure that all local and national health & food safety codes are maintained.• Ensure that all company safety and security policies are followed. Assistant District Manager• Function as District Manager when District Manager & Director Of Operations are off duty• Complete district daily & weekly paperwork• Learning Hub Administrator for the district• Voice of the Employee Survey Champion• Limited Time Offer Administrator• Transport & deliver product between stores

Colorado Springs, Co

-Promoted the highest levels of customer service in all situations-Completed and posted the staff work schedules on a weekly basis.-Completed and published movie schedules on a weekly basis.-Maintained business records as dictated by Carmike Policy.-Ingested, Built & Transferred Movies.-Communicated policy changes, promotions, sales contests, etc. to staff.-Responsible for increasing theater revenue & cutting costs where applicable.-Ensured that all company safety and security policies are followed.-Recruited, rewarded and terminated staff as needed.

Cheyenne, Wyoming

-Learned all areas of movie theater operations.-Ran shifts as assigned.-Covered breaks.-Opened or closed the theater depending upon assigned shift.-Handled monetary transactions.-Upsold & Add-On sold concession items.-Completed shift paperwork.

Cheyenne, Wyoming

Completed and posted the staff work schedules; Maintained business records as outlined in the SUBWAY® Operations Manual; Analyzed business records to increase sales; Communicated changes of food preparations formulas, standards, etc. to staff; Supported local and national marketing initiatives; Ensured that all local and national health & food safety codes are maintained; Ensured that all company safety and security policies are followed; Recruited, rewarded and terminated staff as needed; Identified and contacted prospective customers to promote sales; Planned special events and promotions; Completed online coursework on the University of SUBWAY® as directed or as necessary; Made sandwiches per customer specifications; Baked bread & cookies as needed; Opened or closed the store depending upon the shift worked; Handled monetary transactions; Restocked sandwich line as needed; Maintained Inventory; Trained new employees.

Cheyenne, Wyoming

Made sandwiches per customer specifications; Baked bread & cookies as needed; Opened or closed the store depending upon the shift worked; Handled monetary transactions; Restocked sandwich line as needed; Maintained Inventory; Trained new employees.

Provided computer service and support for customers; purchased supplies, products and parts for customers; designed and implemented technology plans for two major customers; created and distributed documentation for various processes for customers; provided training on various software applications and processes for customers; performed gap analysis and alpha testing for a major software project; created software manuals for a major software project; designed and developed web sites for customers.

Supervised and assigned various tasks and responsibilities to four employees during assigned shifts; Maintained inventory and ordered supplies and products from various vendors; Handled customer concerns and/or complaints; Refilled ink-jet cartridges from completed work orders; Began analysis work on required data for capture for reporting purposes; Began designing database program to capture and maintain required data established during analysis.

Member of the panel that contributed to the development of the Reporting Engine; Gathered, documented, and analyzed reporting requirements for assigned states; Designed and coded reports and necessary software screens; Assisted in writing documentation for reports and screens created; Performed quality assurance testing; Beta-Tested with the customers, and made any necessary changes to programming; Assisted with customer support and maintenance updates after official release; Created and implemented new processes; Provided new employee training on equipment, processes, and tools; Trained customers on PowerSchool and Reporting Engine use.

Scottsbluff, Nebraska

Gateway Computer Tech Support AccountPromoted from Customer Service Technician within one month; Assisted phone technicians with troubleshooting client's computers; Took supervisor calls and handle customer escalations; Performed a minimum of five Call Monitors daily.

Sterling, Colorado

HP Shopping Village AccountPromoted from Telecomm Sales Representative within three months; Took supervisor calls and handled customer escalations; Assisted with Corporate Escalations; Answered and approved e-mails; Approved customer credits over $100.00; Supervised and assigned various tasks and responsibilities to nine employees during assigned shifts

Haxtun, Colorado

Main Responsibilities: Set up aeration units* on both corn bunkers. (pulled pipes from pile and placed in position for use, set up pipes, installed fans); Sew together mesh skirting to cover aeration pipes; Covered pipes with mesh; Helped place tarp on corn pile; Worked in 3rd house of elevator loading and unloading corn trucks; Drove Corn truck from elevator to corn pile.Other Responsibilities: Computer troubleshooting; Configured a new HP Color Fax/Printer/Scanner; Set up a new modem and configured it.

Fleming, Colorado

Drove wheat truck from field to bins at main house or to grain elevator; Cleaned wheat trucks prior to switching types of wheat hauled.

Fleming, Colorado

Maintained District Technology Budget; Kept up with current technology and technology trends; Set agenda and conducted the Technology Committee meetings; Provided employee-training opportunities; Attended professional development sessions.

Bs In Natural Science & Math

Activities and Societies: Phi Delta Chi, Associated Students of Pharmacy, Association of Education Communication and Technology

Aa Degree, Pre-Pharmacy

Activities and Societies: Phi Theta Kappa President (Sept. 1992 to May 1993)