William Holmes Email & Phone Number

Parsippany, Nj, Us

With $5 Billion in North American revenue, Securitas Security Services USA, Inc. is the global leader in protective services, providing uniformed guarding, mobile patrol, electronic security systems, remote monitoring, corporate risk management & emergency services.Managed full P&L for $750M+ region comprised of 35 field offices, which contributed 35% of revenue in North America. Oversaw 26 direct reports and overall team of 18K+ employees. Developed and implemented a region-wide quality assurance program, including on-site evaluations, internal audits, and customer surveys. Established strategic relationships with C-Level partners. Implemented diversity programs and metric scorecard for field personnel.► Increased region profitability from 35% to 40% by streamlining operations. ►Attained significant new sales, an 8% improvement in YoY sales, by implementing sales strategy.► Reduced days sales outstanding (DSO) 10%, (from 43 to 39 days) by improving processes.► Ensured seamless business continuity during COVID pandemic of 2020 by creating and directing crisis team. Enabled seamless hiring by proactively instituting virtual training, onboarding, and interviewing in Fall 2019. ►Instituted market intelligence and voice of the customer initiatives to provide strategic direction.

Parsippany, Nj, Us

Promoted to Area Vice President to turnaround $58M portfolio of business with 1,500 employees, which faced major challenges including a +20% client attrition rate annually and 0% net growth on bottom line.► Orchestrated transformation of area by analyzing operations/opportunities, improving talent and operations, and engaging with clients.o Grew revenues 48% within two years. Increased number of high rises in portfolio, and increased market share in San Francisco.o Improved portfolio gross margin by streamlining operations.o Improved client retention and renegotiated client contracts. Optimized client experience and engagement. Restructured operations for 24/7 support.o Increased total staff from 1,500 employees to 2,500 employees. Hired talented individuals with top-level strengths, improving organizational talent and skill set, and improved morale.► Implemented processes to improve client experience within all business verticals, specializing in commercial properties, HOA's, Logistics, Data Centers, High-Tech, Retail and Healthcare.► Sold and negotiated service contracts with exceptional business partners including Facebook, Google, Twitter, Uber, Amazon, Chevron, Microsoft, Oracle, Nike, GAP, and BlackRock.► Tripled sales in technology product line, contributing nearly one-third of total revenue.

Parsippany, Nj, Us

Tapped to lead turnaround for $35M portfolio with 36K hours within Nevada and Utah area (10 districts), that was struggling with revenue generation and profitability. Directed team of 1,450 employees providing service to 220+ clients. Established key performance indicators (KPIs) and scorecards to track account performance.► Orchestrated transformation within 12 months, yielding strong increases in revenue and profitability. Developed winning culture with improved processes and cost management.o Optimized human capital. Assessed and upgraded talent. Coached managers to direct accounts and properties. Increased salaries for security guards and attracted top-tier talent.o Increased portfolio hours in 2013, and in 2014.o Implemented cost reduction initiatives including optimizing overtime, streamlining billing process and accounts receivable, improving cost of risk, and reducing fleet expenses.o Enhanced revenues by securing new clients and increasing sales in existing accounts. Retained all accounts up for RFP by building relationships and engaging high priority clients.► Established strategic partnerships with clients specializing in commercial properties, homeowners’ associations (HOAs), logistic and data centers, and MGM Entertainment.

Parsippany, Nj, Us

Managed operations in four branch offices for $10M portfolio of clients in various verticals, including 50+ large customers. Provided security assessment, presentations, and training for multiple product launches. Oversaw delivery of proprietary security technology equipment and services. Managed 20 direct reports with overall team of 300. Conducted threat assessments and risk mitigation analysis. Maintained confidentiality of records.► Tripled revenues over four-year period by coaching account representatives, retaining customers, and adding value-added services to 35% of portfolio.► Attained strong customer retention rate over five years by providing strong customer service.► Maintained strong profitability by streamlining operations and digitizing documentation process.

Recruiting services firm with 13 employees and multimillion-dollar annual revenues.Co-founded start-up business offering employment/staffing solutions, succession planning, and managed services for large scale government, corporate, and industrial client contracts. Maintained P&L and oversaw corporate fiscal responsibility. Managed talent/resource allocation, and delivery for government, compliance, and commercial sectors. Drove operational improvements using lean methodologies to reduce costs and drive efficiencies. Directed business development activities, branding, and online presence.► Won new business and managed service contracts for Covad Technologies, Sprint/CenturyLink, Skyline Products, Dex Media, North Com-N2A2S contract, and State of Colorado Community Corrections.► Negotiated joint venture contract with Lockheed Martin for the N2A2S North-Com Contract. ► Sourced and developed leadership board comprised of ex-military and legal professionals.