Director, Digital Support And Transformation For Global Services
Current
Apr 2022 - Present
AeroLeads people directory · profile
William Hicks, Jr., Mba, Cspo, Sfc Email & Phone Number
Director, Digital Support and Transformation for Global Services
at
Baxter International Inc.
1 work email found
@ey.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Director, Digital Support and Transformation for Global Services
Location
Atlanta Metropolitan Area, United States, United States
Who is William Hicks, Jr., Mba, Cspo, Sfc? Overview
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Quick answer
William Hicks, Jr., Mba, Cspo, Sfc is listed as Director, Digital Support and Transformation for Global Services at Baxter International Inc., based in Atlanta Metropolitan Area, United States, United States. AeroLeads shows a work email signal at ey.com and a matched LinkedIn profile for William Hicks, Jr., Mba, Cspo, Sfc.
William Hicks, Jr., Mba, Cspo, Sfc previously worked as Consulting Manager - Outcomes Delivery at Ge Healthcare and Manager - Technology Consulting at Ey. William Hicks, Jr., Mba, Cspo, Sfc studied at A Cloud Guru.
Company email context
Email format at Baxter International Inc.
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*@ey.com
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AeroLeads found 1 current-domain work email signal for William Hicks, Jr., Mba, Cspo, Sfc. Compare company email patterns before reaching out.
Profile bio
About William Hicks, Jr., Mba, Cspo, Sfc
William is an experienced global IT leader with 20+ years of experience in the healthcare, medical device sector and quick service restaurant industries. William’s areas of expertise include, but are not limited to, managing full life cycle software implementations, project management, product management, business transformation, DevOps, digital transformation, performance optimization, system integration, change management, workflow analysis, continuous process improvement, strategic planning, data analysis, account management, Agile methodologies, solution architecture, and business development for various organizations around the country. At Baxter Healthcare, William is responsible for creating and driving the digital transformation strategy for the Global Technical Services organization that supports 4,000+ internal customers and millions of external customers around the world. William is a certified scrum product owner (CSPO) and has also held certifications in Epic’s Cadence, Grand Central and Prelude applications in previous years. In addition to helping clients realize a significant ROI on their virtual care software investment, William is passionate about exploring the use of mobile health devices, automation tools, analytics, cloud computing, wearable computers, artificial intelligence (AI), machine learning, and The Internet of Things (IOT) to drive efficiencies, reduce costs and improve the patient experience in the healthcare industry.Prior to his corporate career, William served as a non-commissioned officer in the U.S. Army’s Signal Corps. His primary duties included managing a digital telecommunications team that supported global operations around the world which culminated in supporting the Task Force Commander (two-star general) during peacekeeping missions in Bosnia and Croatia.In his downtime, William loves to volunteer, cycle, and experience new cultures. He has visited various countries such as Germany, France, Bosnia, Hungary, Croatia, China, Taiwan, Jamaica, The Dominican Republic, and Mexico. William holds a B.S. in Computer Information Systems from Florida A&M University and an MBA with a specialization in Health Management & Leadership from Emory University.
Listed skills include System Administration, Information Technology, Healthcare Information Technology, Healthcare, and 55 others.
Current workplace
William Hicks, Jr., Mba, Cspo, Sfc's current company
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11 roles · 30 years
William Hicks, Jr., Mba, Cspo, Sfc work experience
A career timeline built from the work history available for this profile.
Consulting Manager - Outcomes Delivery
Responsible for developing and defining the implementation approach, project strategy, executive-level governance, and owning the pre-sales/post-sales activities from implementation to a fully functioning program.
Jun 2021 - Dec 2021
Manager - Technology Consulting
Oct 2020 - May 2021
Senior Consultant - Technology Consulting
Jan 2017 - Sep 2020
It Team Lead, Epic Patient Access Applications (Cadence/Prelude/Security) – Community Connect
Oversaw a cross-functional team that planned and executed a variety of clinical IT projects while managing the implementation of an automated software solution for patient appointments leading to fewer patient no-shows and an increase in staff productivity by 45%. Collaborated with executive leadership on numerous projects and utilized relationships with.
Jan 2013 - Dec 2016
Senior Consultant (Workstream Lead) – Epic Adt/Prelude/Cadence
Aspen Advisors, Part Of The Chartis Group
Coordinated the integration of the Epic EMR platform into Cleveland Clinic’s Weston Florida Hospital which streamlined patient care and reduced operating expenses by 35% by eliminating multi-vendor registration legacy software licenses.
2011 - 2013
~2 yrs
Team Lead – Cadence/Prelude
Aspen Advisors, Part Of The Chartis Group
Managed a team of junior analysts while leading the design and installation of the Epic Community Connect launch. Directly supported corporate policy updates and improved workflow integrations for Affiliate Providers as the Cadence subject matter expert.
2011 - 2011
Senior Applications Analyst – Revenue Cycle Team (Epic Adt/Cadence/Prelude)
Implemented and supported Epic Revenue Cycle applications while advising senior Revenue Cycle Leadership on industry leading practices. Led application design, build, testing and optimization activities.
2008 - 2011
~3 yrs
Technical Consultant – Latitude Patient Management
Led the implementation, training and support strategy for the Latitude Remote Patient Monitoring system in the state of Florida.
2005 - 2008
~3 yrs
Information Systems Analyst – Unix Systems Administration – Is Department
Deployed and supported Unix workstations, network storage devices, and servers for our engineering customers.
2004 - 2005
~1 yr
Manager (Nco)
Managed a cross-functional digital telecommunications team that supported global operations around the world which included campaigns in Bosnia and Croatia. Responsible for maintaining and operating digital telecommunications equipment and Army vehicles valued in excess of $2 million dollars.
1996 - 2000
~4 yrs
6 education records
William Hicks, Jr., Mba, Cspo, Sfc education
Education record
A Cloud Guru
Microsoft Az-900 Certification: Azure Fundamentals Online Course
Udemy
Mastering Agile Scrum Project Management Online Course
Udemy
Leadership Ethics And Integrity: A Comprehensive Guide
Udemy
Master Of Business Administration (Mba)
Emory University - Goizueta Business School
B.S., Computer Information Systems - Magna Cum Laude
Florida A&M University
FAQ
Frequently asked questions about William Hicks, Jr., Mba, Cspo, Sfc
Quick answers generated from the profile data available on this page.
What company does William Hicks, Jr., Mba, Cspo, Sfc work for?
William Hicks, Jr., Mba, Cspo, Sfc works for Baxter International Inc..
What is William Hicks, Jr., Mba, Cspo, Sfc's role at Baxter International Inc.?
William Hicks, Jr., Mba, Cspo, Sfc is listed as Director, Digital Support and Transformation for Global Services at Baxter International Inc..
What is William Hicks, Jr., Mba, Cspo, Sfc's email address?
AeroLeads has found 1 work email signal at @ey.com for William Hicks, Jr., Mba, Cspo, Sfc at Baxter International Inc..
Where is William Hicks, Jr., Mba, Cspo, Sfc based?
William Hicks, Jr., Mba, Cspo, Sfc is based in Atlanta Metropolitan Area, United States, United States while working with Baxter International Inc..
What companies has William Hicks, Jr., Mba, Cspo, Sfc worked for?
William Hicks, Jr., Mba, Cspo, Sfc has worked for Baxter International Inc., Ge Healthcare, Ey, Piedmont Healthcare, and Aspen Advisors, Part Of The Chartis Group.
How can I contact William Hicks, Jr., Mba, Cspo, Sfc?
You can use AeroLeads to view verified contact signals for William Hicks, Jr., Mba, Cspo, Sfc at Baxter International Inc., including work email, phone, and LinkedIn data when available.
What schools did William Hicks, Jr., Mba, Cspo, Sfc attend?
William Hicks, Jr., Mba, Cspo, Sfc studied at A Cloud Guru.
What skills is William Hicks, Jr., Mba, Cspo, Sfc known for?
William Hicks, Jr., Mba, Cspo, Sfc is listed with skills including System Administration, Information Technology, Healthcare Information Technology, Healthcare, Emr, Project Management, Business Analysis, and Ehr.
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