William J. Hilbert

William J. Hilbert Email and Phone Number

Maximizing Corporate Receivables Revenue & Client Satisfaction
William J. Hilbert's Location
Windsor, Connecticut, United States, United States
William J. Hilbert's Contact Details

William J. Hilbert work email

William J. Hilbert personal email

n/a
About William J. Hilbert

Multifaceted administrative operations and customer service management knowledge, skills and abilities. Enhanced growth of revenues and reduction of expenses by improving current processes while working closely with internal and external customers for maximum customer satisfaction.I alleviate the administrative burdens for my account managers so they can focus on sales!Specialties: All phases of administrative operations and customer service management, specializing in corporate receivables analysis.A team player who utilizes my knowledge, skills and abilities to coordinate with sales and administrative operations to maximize customer satisfaction and dramatically increase revenues.

William J. Hilbert's Current Company Details

Maximizing Corporate Receivables Revenue & Client Satisfaction
William J. Hilbert Work Experience Details
  • Open Solutions
    Accounts Receivable Analyst
    Open Solutions May 2010 - Dec 2010
    Coordinated collections for major financial institutions for the Digital Document and Strategic Solutions divisions by working extensively with senior account managers and VPs to research and resolve difficult invoicing and implementation issues. Reduced 30 days+ aging from 84% to -20% of total Receivables for these divisions, while improving quality client care.
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  • Konica Minolta Business Solutions Usa Inc.
    Customer Account Coordinator
    Konica Minolta Business Solutions Usa Inc. Jul 2000 - Oct 2009
    Managed administrative operations for national customers for billing, collections and purchase order processing.Worked with internal and external customers to provide viable solutions to outstanding invoicing issues through research and negotiations to maximize customer satisfaction while growing revenue and profitability.Direct account resolution efforts for major national accounts.Interact daily with billing team to ensure timely and accurate invoicing, credits, and re-bills. Took ownership of electronic billing process for various national customers to enhance timely contract paymentsIntroduced two new procedures dealing with aging reporting and total account resolution.Resolved $6 million past due balance while collecting $11 million in current billings and negotiated $500K settlement of the past due balance.
  • St. Francis Care Behavioral Health
    Admissions Officer
    St. Francis Care Behavioral Health Jan 1999 - Jan 2000
    Administered patient intakes and coordinated with doctors, clinicians, and insurance companies for proper care initiatives. Proposed contract with DCF which enabled St. Francis to win $6 million bid to provide services on their Portland CT campus instead of transporting children out of state.
  • Xerox Business Services
    Account Associate/Equipment Administration
    Xerox Business Services Jan 1979 - Jan 1999
    Managed a Federal and State government client portfolio of $15 million in monthly billings, collections, and purchase order renewals. Coordinated sales and service to re-market used assets, growing that sector of the business to two million dollar annual revenue production. Directed equipment order purchasing, scheduling, delivery, and installation. Managed inventory control, audit procedures and asset recovery. Managed staff of fifteen for customer training and account resolution. Participated in cross-functional quality improvement and customer satisfaction teams.

William J. Hilbert Skills

Administration Analysis Teamwork Accounts Receivable Customer Satisfaction Excel Word Problem Solving Customer Service Microsoft Office Account Management Customer Relations Inventory Management Strategic Planning Billing Process Improvement Scheduling Coaching Operations Management Business Analysis Outlook System Administration Invoicing Cross Functional Team Leadership Microsoft Excel Process Scheduler Microsoft Word Sales

William J. Hilbert Education Details

Frequently Asked Questions about William J. Hilbert

What is William J. Hilbert's role at the current company?

William J. Hilbert's current role is Maximizing Corporate Receivables Revenue & Client Satisfaction.

What is William J. Hilbert's email address?

William J. Hilbert's email address is wh****@****net.net

What schools did William J. Hilbert attend?

William J. Hilbert attended Manchester Community/technical College, Fordham University.

What skills is William J. Hilbert known for?

William J. Hilbert has skills like Administration, Analysis, Teamwork, Accounts Receivable, Customer Satisfaction, Excel, Word, Problem Solving, Customer Service, Microsoft Office, Account Management, Customer Relations.

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