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William Hinds Email & Phone Number

Senior Learning and Development Specialist at Centene Corporation
Location: Dayton Metropolitan Area, United States, United States 7 work roles 1 school
1 work email found @centene.com 5 phones found area 916 LinkedIn matched
4 data sources Profile completeness 100%

Contact Signals · 1 work email · 5 phones

Work email w****@centene.com
Direct phone (916) ***-****
LinkedIn Profile matched
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Current company
Centene Corporation
Role
Senior Learning and Development Specialist
Location
Dayton Metropolitan Area, United States, United States
Company size
17105 employees

Who is William Hinds? Overview

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Quick answer

William Hinds is listed as Senior Learning and Development Specialist at Centene Corporation, a company with 17105 employees, based in Dayton Metropolitan Area, United States, United States. AeroLeads shows a work email signal at centene.com, phone signal with area code 916, and a matched LinkedIn profile for William Hinds.

William Hinds previously worked as Membership Accounting and Enrollment Supervisor at Centene Corporation and Supervisor Operations - Enrollment at Centene Corporation. William Hinds holds General Education from Sacramento City College.

Company email context

Email format at Centene Corporation

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{first}{last}@centene.com
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AeroLeads found 1 current-domain work email signal for William Hinds. Compare company email patterns before reaching out.

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Profile bio

About William Hinds

Extremely customer focused, influential, integrity driven and goal oriented associate with over 20 successful years experience in the customer service industry. Strengths include team and network building, behavioral coaching, staff training and facilitation, and strategic planning. Skilled in customer service, basic accounting, trend research and analysis, Microsoft Office, needs based sales, budgeting, and financial and cash management / forecasting and time management. Seeks a position with a company which is seen as an industry leader.Specialties: Team building, behavioral coaching, staff training and facilitation, and strategic planning.

Listed skills include Leadership, Team Building, Training, Management, and 16 others.

Current workplace

William Hinds's current company

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Centene Corporation
Centene Corporation
Senior Learning and Development Specialist
saint louis, missouri, united states
Website
centene.com
Employees
17105
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7 roles

William Hinds work experience

A career timeline built from the work history available for this profile.

Senior Learning And Development Specialist

Current
Centene Corporation
  • Facilitate Instructor Led Training sessions to support Case Management and Utilization Management supporting eight state health plans.
  • Conduct training needs analyses to determine specific training needs for department staff.
  • Identify, select, and develop appropriate training programs, including the selection or design of appropriate training aids.
  • Evaluate effectiveness of training programs, including cost and benefit analyses.
  • Research, analyze and recommend external training programs.
  • Maintain records of training activities and employee progress.
Sep 2020 - Present

Membership Accounting And Enrollment Supervisor

Centene Corporation
  • Delivered on departmental enrollment processing requirements for Group Employer Insurance [specific focus on small business accounts within California supporting 110, 000 individual members].
  • Ensure contracted staff meets turn-around-time deliverables with enrollment processing.
  • Maximized efficiencies by developing a team which strategically assess the needs of the company and implemented new processes. Implemented transaction automation reducing turnaround times.
  • Created processes to support new privacy laws and medical dependent certification.
  • Ensured contracted offshore vendor met turn-around-time deliverables with enrollment processing through production and quality validations and training.
  • Decreased staffing needs by 23% by leveraging efficiencies and implemented new processes and cross training throughout the department.
Dec 2017 - Sep 2020

Supervisor Operations - Enrollment

Centene Corporation
  • With departmental expansion I was pursued to help fill knowledge and skill gaps within leadership the team. My prior experience with reporting and forecasting allowed me to positively contribute to the success of the.
  • Directed the day-to-day activities of a department consisting of 84 associates in a fast-paced specialized service environment which resulted in assisting over 459,000 enrollment and fee related phone calls annually.
  • Supported contractual requirements by ensuring appropriate staffing and scheduling needs through use of Work Force Management system for the department.
  • Successfully integrated TRICARE contract Change Orders into daily production and established policies and procedures through facilitated training sessions and clear documented procedures.
  • Improved new hire performance through clear learning objectives that matched the departments flow of work.
  • Met business priorities through motivating team members during personal behavioral coaching sessions, side-by-side coaching, and recognition programs.
May 2015 - Dec 2017

Supervisor Call Center Reporting And Wfm Forecasting

Centene Corporation
  • Delivered call center metrics reporting and analysis to various levels of management, ensuring all governmental reporting is completed accurately and within allotted time.
  • Met Governmental contractual requirements through oversight of call center forecasting to ensure proper staffing levels and performance (Work Force Management) for a 600-agent multisite call center.
  • Grew revenue through support of new business lines while increasing productivity through developed and implement new processes, procedures and policies as required.
  • Maximized efficiencies by developing a team which strategically assess the needs of the company and implemented new processes.
Apr 2014 - May 2015

Supervisor Operations - Enrollment

Centene Corporation
  • Directed the day-to-day activities of a department consisting of 40-56 associates in a fast paced specialized service environment which resulted in assisting over 54,000 enrollment and fee related phone calls annually.
  • Successfully transitioned from TNEX to T3 TRICARE contract through building a team of associates responsible for completing over 36,000 back-end operational transactions.
  • Through listening and providing on the spot coaching to live and recorded calls; obtained a Quality Assurance score of 96.95%.
  • Built a team that maintained a high Customer Satisfaction resulting in JD Power certification through fact verifying and behavioral interviewing.
  • Met business priorities through motivating team members during personal behavioral coaching sessions and side-by-side coaching and recognition programs.
  • Retained / promoted qualified and motivated employees through performance and career related feedback and planning.
Oct 2010 - Apr 2014

Phone Bank Supervisor

Wells Fargo Bank
  • Managed the day-to-day activities of a team of 15-18 employees in a fast paced sales and service environment which resulted in $1,741,640 in profit for 2009; through performance analysis and coaching.
  • Exceed aggressive business priorities through motivating team members during personal behavioral coaching sessions and side-by-side coaching.
  • Helped increase quality scores, productivity, and revenue through Tell, Show, Do, and Review instructional model.
  • Through listening and coaching to live and recorded calls; obtained a Quality Assurance score of 92.23%.
  • Increased profit contribution about 15% by decreasing Average Handle Time 10 seconds through trend research and tailored coaching.
  • Planned and organized center sales campaigns that resulted in a 30% increase in profit and solutions
Feb 2007 - Jul 2010

Branch Supervisor (Assistant Manager)

The Golden 1 Credit Union
  • Managed the daily operations of banking center and 23 team members to reach 45 million share base.
  • Increase share profits by maintained branch cash balances and general ledgers accounts.
  • Increase sales 40% through on-campus marketing events, trade shows and community service.
  • Monitored service standards and goals, performed sales, service, and product analyses; increased sales performance by 50% within an 18 month period.
  • Facilitated team member training on Sales and Service program, increasing sales by 35%.
  • Built a team that maintained a Member Satisfaction score of 98% through side-by-side observation and coaching.
Sep 1996 - Nov 2006
Team & coworkers

Colleagues at Centene Corporation

Other employees you can reach at centene.com. View company contacts for 17105 employees →

AC Alyson Chen Alyson Chen Colleague at Centene Corporation San Francisco, California, United States, United States View → MD Martin Dimitrov Martin Dimitrov Colleague at Centene Corporation Greater St. Louis, United States View → BH Benjamin Herndon Benjamin Herndon Colleague at Centene Corporation Greater St. Louis, United States, United States View → JP Justin Payne Justin Payne Colleague at Centene Corporation East Amherst, New York, United States, United States View → DM Dennis Mauricio Dennis Mauricio Colleague at Centene Corporation Sewickley, Pennsylvania, United States, United States View → AH Alicharae Hentges Alicharae Hentges Colleague at Centene Corporation Evergreen, Colorado, United States, United States View → BR Beth Roberts Beth Roberts Colleague at Centene Corporation St Charles, Missouri, United States, United States View → CM Connie Mcgrew Connie Mcgrew Colleague at Centene Corporation Willard, Ohio, United States, United States View → DG Drew Gibson Drew Gibson Colleague at Centene Corporation St Peters, Missouri, United States, United States View → CM Cynthia Moore Cynthia Moore Colleague at Centene Corporation Missouri, United States, United States View →
1 education record

William Hinds education

FAQ

Frequently asked questions about William Hinds

Quick answers generated from the profile data available on this page.

What company does William Hinds work for?

William Hinds works for Centene Corporation.

What is William Hinds's role at Centene Corporation?

William Hinds is listed as Senior Learning and Development Specialist at Centene Corporation.

What is William Hinds's email address?

AeroLeads has found 1 work email signal at @centene.com for William Hinds at Centene Corporation.

What is William Hinds's phone number?

AeroLeads has found 5 phone signal(s) with area code 916 for William Hinds at Centene Corporation.

Where is William Hinds based?

William Hinds is based in Dayton Metropolitan Area, United States, United States while working with Centene Corporation.

What companies has William Hinds worked for?

William Hinds has worked for Centene Corporation, Wells Fargo Bank, and The Golden 1 Credit Union.

Who are William Hinds's colleagues at Centene Corporation?

William Hinds's colleagues at Centene Corporation include Alyson Chen, Martin Dimitrov, Benjamin Herndon, Justin Payne, and Dennis Mauricio.

How can I contact William Hinds?

You can use AeroLeads to view verified contact signals for William Hinds at Centene Corporation, including work email, phone, and LinkedIn data when available.

What schools did William Hinds attend?

William Hinds holds General Education from Sacramento City College.

What skills is William Hinds known for?

William Hinds is listed with skills including Leadership, Team Building, Training, Management, Coaching, Quality Assurance, Customer Service, and Microsoft Office.

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