William Howes Email & Phone Number

Portland, Maine Area

Provide Offer Management support for FairPoint services provided to major cell carriers - including management of business cases for providing carrier ethernet services back-haul for cell towers and other wholesale services.

Jfk Building, Boston, Massachusetts

Responsible for preparing documentation in support of Veteran's requests for compensation due to injuries/illnesses incurred while in military service. Preparation involved researching files, medical records, federal/state government files and computer databases as well as direct contact with veterans.

Network Information and Central Office Support (2002-2008) Managed eight teams comprised of 92 engineers, associates and contractors in three functionally diverse areas. Designed, developed, deployed and implemented computer based applications to reduce costs and/or increase revenue for Network, Finance, and Marketing groups. Provided technical and process support for Engineering. Initiated the provisioning and monitored the capacity of the switched network.Created and managed internal entrepreneurial group which gathered, stored, analyzed and reported extensive billing system and network system data. Clients provided 40% of group funding. Unique information provided to Operations enabled facility recovery project which saved $15M-18M per year.Planned, developed, implemented and operated the Traffic Track system and applications. Applications involved analysis of SS7 call data which produced information that directly resulted in $350M+ cost reduction. Verizon holds & has defended seven patents on this system.Expanded the Traffic Track national collection platform annually to attain coverage of 92%+ of the traffic carried by the PSTN. The expansion was executed by seeking low cost, third-party sources of equipment/installation and by reducing administrative and maintenance costs by 80% through use of third party and in-house groups. Enhanced and expanded the Customer Counting & Tracking System (CCTS) and created a team to develop and implement customer specific applications. CCTS used primarily billing system data to support Marketing applications which directly resulted in additional revenue of $20M per year.Successfully adapted to a cumulative staff reduction of greater than forty (40) percent in the Traffic Capacity Management teams by combining groups, changing processes and adjusting objectives and deliverables to align with the reduced customer base in the Public Switched Network (PSTN).

Managed teams consisting of a total of up to 70 engineers and forecasters in the development, presentation and client support of the Administrative Forecast and Wire Center Forecasts. Reconstituted the forecasting function by reorganizing, increased staffing and process improvement.Planned and implemented standardization of forecasting systems, processes and reports including the development of new tools and databases to support the newly established BA North teams and the existing BA South teams. Assembled a product/service counting group to obtain and validate forecast inputs - to improve forecast accuracy & to resolve frequent inter-organizational conflicts on product/work volume countingCreated and implemented a technology cost modeling group of four engineers which developed detailed technology/cost models to support capital budgeting. Annually updated models still utilized.Developed administrative forecasts for the BA Network Group and assumed lead role in forecast reconciliations with Finance and Marketing groups. Forecasts used for capital & expense budgeting.

Managed five teams with a total of 28 planners/engineers which produced designs, proposals, and contracts for large customers of voice and ISDN data systems in the NYNEX New England area.Developed and implemented complete major customer process including sales support, design/costing, competitive analysis, pricing, proposal/contract development, and tracking.Increased revenue and profitability of major customer systems. Major new customers included Harvard Un.

Mba, Business

Ba, Physics And Philosophy

Activities and Societies: Soccer