William Hughes Email & Phone Number

Atlanta, Ga, Us

Campbell, Ca, Us

• Built data pipelines for the C360 product, these pipelines were responsible for consuming and validating data sent from different product teams and storing that data in ClickHouse and AWS Redshift data warehouses• Optimized and improved a DNS vendor evaluation application by 6x, enhancing its capability to assess multiple third-party vendors DNS filtering against our existing microservice, WCS, and leverage their services to increase our efficacy• Engineered a dynamic dashboard to synthesize data from our internal WCS service and third-party vendors, empowering informed decisions regarding the optimization of DNS filtering efficacy• Integrated adaptive Just-In-Time training with video content on the Barracuda LinkProtection block page for targeted user guidance on malicious link avoidance• Spearheaded the company’s initiation into Generative AI, pioneering efforts to explore, integrate, and build new technologies that would eventually become the Barracuda Sage product

• Built an automated trading system using forecasting and financial reinforcement learning• Integrated the trading system with a financial service API• Walked the client through the process of using the system and adding/modifying trading strategies

Brooklyn, New York, Us

• Created and managed database models and object-oriented handlers• Built a secure public API for the frontend web app to interact with and perform CRUD operations• Wrote data ingestion scripts and designed data ingestion pipelines• Deployed Flask API to a PAAS• Resolved limited memory and platform-level timeout issues when requesting large sets of data by implementing parallel processing to improve performance and compressing data for a smaller response size

Alpharetta, Ga, Us

• Resolved payment processing API-related tickets, while adhering to SLAs for various clients• SME for enterprise and legacy payment platform APIs, Vortex EOS, and MX Merchant respectively• Updated documentation for all PRTH products, including API references and API guide videos• Supported new customer API integrations• API SDK: Created an API SDK library to support PRTH’s payment processing API in a language-idiomatic way, to reduce complexity without sacrificing API functionality• Integration Hours Analysis: Designed a client integration monitoring system, to track integration hours/time spent on tickets for different clients, using a combination of API requests and web scraping for data, storing data in a NoSQL database, and writing queries and functions to return the data in the desired format. This information would then be used to conceptualize, implement, and enforce a new business plan to improve our integration process

• Managed company technological infrastructure using cloud service provider AWS• Defined and prioritized all product features and capabilities• Built algorithmic trading software to implement the owner/trader’s trading strategies using a combination of technical indicators, moving averages, sentiment analysis, web scraping, and a proprietary trading algorithm• Responsible for building, updating, and maintaining the data models of all tables in the database• Created a multi-threaded data management application that handled user data, subscriptions, and services while interacting with external APIs and a locally hosted database• Built a secure public API for the frontend web app to interact with and perform various CRUD operations• Designed frontend web app with React, that utilizes global state, handles backend logic, interacts with our API, and allows users to view and manage their account data, services, and subscriptions through a UI• Built a data pipeline that web-scraped news articles, stored the data in a NoSQL database, queried and performed sentiment analysis on the stored data to generate trade signals• Configured Nginx reverse proxy to accept web requests from an HTTPS URL and forward them to an HTTP URL accessing the PM2 process manager for our Node.js / Express API • Setup CI/CD pipelines to automate our software delivery process

Atlanta, Georgia, Us

• KPI Migration Project: Migrated MSSQL database that stored key performance Indicator data to PostgreSQL• Adhered to strict SLAs for various clients of differing configurations, products, and practices• Documented all activities in a ticketing system in a clear and concise manner• Used Linux and Windows Server operating systems to conduct the following duties: o Troubleshooting of Dialogic, Aculab, and Asterisk telephony systems (VOIP & T1s)o Using Informix, PostgreSQL, and Microsoft SQL Server Database Query Languageso Using BASH Scripting to parse logs and adjust scripts Configuration and implementation of SSL/TLS Certificateso Configuration of web-based applications in Windows IIS and Apache web serverso Troubleshooting software applications within Cloud and Premise environmentso Saving and analyzing network packet captures for UDP/TCP communication

San Ramon, California, Us

• Resolved 350+ New Relic Monitoring and Event Management related ServiceNow tickets • Created/Edited 100+ browser automation scripts with XPath query-based actions in Selenium WebDriver• Managed 30+ Private Minion Servers, which extended our synthetics coverage to 5 geographical locations, that allowed SAAS Based New Relic Synthetics UI, to connect to and interact with GE’s internal applications• Developed an Account Search tool in React for the Application Monitoring Team self-service portal to allow customers and other SREs to find the different accounts more easily in New Relic• Designed data visualization dashboards for the monitoring team ServiceNow metrics such as ticket queue efficiency, the average time of ticket closure by SRE, and cost by business unit• Modified the Application Monitoring Team’s Selenium WebDriver base script to improve descriptions of common errors, capture and store data related to errors, and added new features to existing functions per customer request• Wrote Sensu checks, that monitored critical message brokers, visualization applications, time-series databases, monitoring dashboards, web servers, in-memory databases, and data centers used in GE’s Event Management infrastructure monitoring system• Designed dashboards in Grafana that visualized monitoring data flow, uptime, availability, application health, and asset health

San Ramon, California, Us

• Upgraded a GE Asset Search Tool by optimizing SQL queries to improve performance and modified the front-end web design to better fit with the GE standard• Developed 2 search tools and a KPI/SLA Dashboard that provided GE employees with the information needed to locate company assets, determine the legal status of devices, measure leasing data, and different hardware ticket metrics that our team was responsible for tracking• Maintained the integrity of the search tools and updated the search tools with new features regularly• Revised existing Tableau stories to more accurately visualize data and improved the usability of the workbooks to allow users to easily understand the data being pulled from GE’s database

Technical Training Certificate

Associate'S Degree, Applied Business

Nanodegree, React

Nanodegree, Intermediate Javascript

Nanodegree, Android Kotlin Developer

Nanodegree, Artificial Intelligence For Trading

Nanodegree, Ios Developer

Nanodegree, Ai Programming With Python

Nanodegree, Full Stack Web Developer

Certification, Java Programming