William Hughes Email & Phone Number

Kansas City, Mo, Us

Boston, Massachusetts, Us

New York, Ny, Us

New York, Ny, Us

Global support for the Risk Management and Business Resiliency Controls for AIG General Insurance Businesses in the Americas region. Manage team of Risk Management - Business Resiliency Professionals. Third Party Management of Due Diligence ControlsRSA ARCHER - Implementation Governance, Risk and Controls electronic platformService Now - Business Resiliency Application Implementation

New York, Ny, Us

Transformation Executive responsible for 25+ claims organizations migration from paper file to image workflow 2007-2014. Leader of multiple labor migrations into BPO environments on and offshore.Responsible for First Notice Intake teams supporting Accident and Health product claims and plan-building processes. Leader of process improvement across the operations and shared services space, including a re-engineer of the document management processes and changes to the workers compensation medical bill image/audit workflows. Managed a staff of 6-11 Unit Managers, and 100-130 indirect reports.

New York, Ny, Us

• Supervised a team of licensed casualty litigation adjusters and support staff. Responsibilities included interviewing, performance evaluations, new hire training and monitoring compliance. • Developed many requirements for many claims applications, systems and workflows.

New York, Ny, Us

• Managed litigated claim files for large commercial accounts in accordance with the AIG Litigation Management Guidelines. Evaluated tradeoffs between defense costs and settlement values. Lead the office with the number of structured settlements in 1999. • Completed complex coverage analysis and contracts evaluations. Answered third party demands for defense and indemnification under the terms of diverse contracts and insurance policies.

Kingston 10, Kingston, Jm

• Managed litigated and non-litigated commercial claim files. • Formulate and meet critical success goals in a diverse range of statistical measures. • Handled all lines of third party insurance claims, including some workers compensation.

Owatonna, Mn, Us

• Multi-line inside claims handler.• Multi-line field adjuster - Conducted field investigations for claims in the Kansas City, MO area and north to Iowa border. • Property Claims Supervisor for the territories of Missouri and Oklahoma. Supervised the work of two, full time inside property adjusters, five field adjusters, and one clerical support person.