William Hughes Email and Phone Number
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Experienced Risk Management, Claims and Operations Executive with a demonstrated history of leading large business transformation initiatives. Skilled in Claims Operations, Claims Litigation Management, Process Improvement, Contact Centers, People Management, Risk Management and Business Resiliency. Strong business transformation professional with a Bachelor of Business Administration (B.B.A.) focused in Finance and Financial Management Services from University of Missouri-Columbia.
Berkshire Hathaway Specialty Insurance
View- Website:
- bhspecialty.com
- Employees:
- 1872
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Berkshire Hathaway Specialty InsuranceKansas City, Mo, Us
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Global Head Of Claims OperationsBerkshire Hathaway Specialty Insurance Sep 2024 - PresentBoston, Massachusetts, Us
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Head Of Claims Governance And Compliance, North AmericaAig Aug 2023 - Sep 2024New York, Ny, Us -
Director - Risk Management - Business Resiliency - General Insurance AmericasAig Jan 2014 - Mar 2024New York, Ny, UsGlobal support for the Risk Management and Business Resiliency Controls for AIG General Insurance Businesses in the Americas region. Manage team of Risk Management - Business Resiliency Professionals. Third Party Management of Due Diligence ControlsRSA ARCHER - Implementation Governance, Risk and Controls electronic platformService Now - Business Resiliency Application Implementation
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Assistant Vice President Of Shared Services And Claims OperationsAig Dec 2007 - Jan 2014New York, Ny, UsTransformation Executive responsible for 25+ claims organizations migration from paper file to image workflow 2007-2014. Leader of multiple labor migrations into BPO environments on and offshore.Responsible for First Notice Intake teams supporting Accident and Health product claims and plan-building processes. Leader of process improvement across the operations and shared services space, including a re-engineer of the document management processes and changes to the workers compensation medical bill image/audit workflows. Managed a staff of 6-11 Unit Managers, and 100-130 indirect reports.
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Casualty Litigation Claim ManagerAig Jan 2001 - Nov 2007New York, Ny, Us• Supervised a team of licensed casualty litigation adjusters and support staff. Responsibilities included interviewing, performance evaluations, new hire training and monitoring compliance. • Developed many requirements for many claims applications, systems and workflows.
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Casualty Litigation AdjusterAig Jan 1993 - Jan 2001New York, Ny, Us• Managed litigated claim files for large commercial accounts in accordance with the AIG Litigation Management Guidelines. Evaluated tradeoffs between defense costs and settlement values. Lead the office with the number of structured settlements in 1999. • Completed complex coverage analysis and contracts evaluations. Answered third party demands for defense and indemnification under the terms of diverse contracts and insurance policies.
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Multiline Claim RepresentativeGeneral Accident Insurance Company (Ja.) Limited Sep 1991 - Jan 1993Kingston 10, Kingston, Jm• Managed litigated and non-litigated commercial claim files. • Formulate and meet critical success goals in a diverse range of statistical measures. • Handled all lines of third party insurance claims, including some workers compensation. -
Claim SupervisorFederated Insurance Jan 1988 - Sep 1991Owatonna, Mn, Us• Multi-line inside claims handler.• Multi-line field adjuster - Conducted field investigations for claims in the Kansas City, MO area and north to Iowa border. • Property Claims Supervisor for the territories of Missouri and Oklahoma. Supervised the work of two, full time inside property adjusters, five field adjusters, and one clerical support person.
William Hughes Skills
William Hughes Education Details
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University Of Missouri-ColumbiaFinance And Financial Management Services
Frequently Asked Questions about William Hughes
What company does William Hughes work for?
William Hughes works for Berkshire Hathaway Specialty Insurance
What is William Hughes's role at the current company?
William Hughes's current role is Global Head of Claims Operations.
What is William Hughes's email address?
William Hughes's email address is wi****@****aig.com
What schools did William Hughes attend?
William Hughes attended University Of Missouri-Columbia.
What skills is William Hughes known for?
William Hughes has skills like Claim, Risk Management, Casualty Insurance, Insurance, Property And Casualty Insurance, Process Improvement, Workers Compensation, Litigation Management, Team Building, Claims Management, Analysis, Business Analysis.
Who are William Hughes's colleagues?
William Hughes's colleagues are Elisa Ryder, Daniel Majeski, Andriu Sucu, Gianfranco Mascolo, Grace Jung, Andrew Hopper, Jonathan Griffiths.
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