William Mckenna Email & Phone Number

Rochester, Ny, Us

Webster, Ny, Us

Currently working a 6 month contract to hire role at Calvary Robotics in Webster. NY.

Concordville, Pa, Us

Creating and Deleting AD accountsReset and Unlock AD passwordsOffice MovesCreating and Deleting ShoreTel VOIP accountsRe-imaging desktops and laptops with Windows 10 and Windows 7Removing and replacing hard drives Configuring and setting up IBM Notes and O365Creating, backing up, and transferring Windows profilesVPN installations and troubleshootsOffice and label printer troubleshootsConfiguring RF Scanner GunsNetwork & Domain troubleshootingDeploying CopiersGeneral copier, fax and printer troubleshootingTroubleshooting Displays and TV’sTroubleshooting microphone systemsConfiguring network patch cables for PC's & VOIP's with POE ports and switchesTraining new hires on IT policy as well as their equipment

Concordville, Pa, Us

Rochester, Ny, Us

AD Password ResetsOutlook 365 Password ResetsOutlook TroubleshootsMicrosoft Suite TroubleshootsAdding groups to user's AD profiles Pushing off software to users through a SCCM programVPN connectivity issuesVPN password resetsWireless connectivity issues with laptopsConnectivity issues with desktopsVirus removalMonitor issuesiPhone issuesInternet Explorer IssuesFirefox TroubleshootsLaptop Keyboard replacementCheck Scanner Issues

Orchard Park, New York, Us

AD Password ResetsMicrosoft Suite TroubleshootsRan network cable from main server through the ceiling to multiple classrooms and their new wireless routersWireless connectivity issues with laptopsConnectivity issues with desktopsVirus removalMonitor issuesMAC TroubleshootsInternet Explorer IssuesPrinter Toner ReplacementRe-Image Laptops & PC's with SCCMFirefox Troubleshoots

Rochester, New York, Us

AD password resetsOutlook 365 Password ResetsOutlook troubleshootsMicrosoft Suite troubleshootsAdding groups to user's AD profiles Pushing off software to users through a SCCM programProcessing Office Terminations and Cataloguing in ExcelVM-Ware TroubleshootsVM-Ware Password ResetsOrdering and shipping hardware to usersVPN connectivity issuesVPN password resetsWireless connectivity issues with laptopsConnectivity issues with desktopsPassword resets in JDE oracleVirus removalMonitor issuesiPhone issuesiPad issuesInternet Explorer issues

Schenectady, New York, Us

Pinged IP addresses and released and renewed them in regards to network troubleshootingApplying general knowledge of the Windows operating systems: XP, Vista, 7, and 8Basic hardware knowledge of laptop wireless issues with external button and removal of battery troubleshoots, and for desktops connectivity issues, have users un-plug/re-plug network cables & try different wall portsChanged Passwords in the Peoplesoft environmentUtilized MS Outlook Repair Tool: scanpst.exe, as well as helped configure internal personal preferencesDeleted IE cache, history, used compatibility mode, set to defaults, automatically detect settings for IE issues, as well as adding sites to security’s trusted sitesStrong ability in self-reliance and knowledge, google researches and instant messaging the team for anything not knownBalanced e:mail and call requests efficiently and intelligentlyExcellent written and oral skills and the ability to learn new and complex applicationsManaged Active Directory accounts and changed their corresponding passwordsPushed out software from Active Directory to Computers on the networkRepaired broken registries with Windows using CCleaner toolCleaned viruses with the use of Malwarebytes ToolMapped network drives accordinglyEscalated to the onsite techs for anything physical that wasn’t resolvable at Tier 1 after all efforts were exhaustedUn-installed/Re-installed printers and their driversUtilize safemode with networking (F8) in regards to any conflictions with normal startupDelete Temp Files on PC to make the machine perform optimallyRun defrag on C drive to improve PC performanceVOIP Password ResetsRemove Corrupt Windows Profiles/Restore: backup, remove, re-create, and re- drop backed up filesNo sick days taken, worked every holiday, completely reliable

Rochester, Ny, Us

Assign Tickets to their respective resolver groupsBasic Customer ServiceCreate/Delete Accounts in a SQL Server EnvironmentReset Passwords in a SQL Server Environment

Rochester, New York, Us

Pinged IP addresses and released and renewed them in regards to network troubleshootingApplying general knowledge of the Windows operating systems: XP, Vista, 7, and 8Basic hardware knowledge of laptop wireless issues with external button and removal of battery troubleshoots, and for desktops connectivity issues, have users un-plug/re-plug network cables & try different wall portsChanged Passwords in the Peoplesoft environmentUtilized MS Outlook Repair Tool: scanpst.exe, as well as helped configure internal personal preferencesDeleted IE cache, history, used compatibility mode, set to defaults, automatically detect settings for IE issues, as well as adding sites to security’s trusted sitesStrong ability in self-reliance and knowledge, google researches and instant messaging the team for anything not knownBalanced e:mail and call requests efficiently and intelligently Excellent written and oral skills and the ability to learn new and complex applicationsManaged Active Directory accounts and changed their corresponding passwordsPushed out software from Active Directory to Computers on the networkRepaired broken registries with Windows using CCleaner toolCleaned viruses with the use of Malwarebytes ToolMapped network drives accordingly Escalated to the onsite techs for anything physical that wasn’t resolvable at Tier 1 after all efforts were exhaustedUn-installed/Re-installed printers and their driversUtilize safemode with networking (F8) in regards to any conflictions with normal startupDelete Temp Files on PC to make the machine perform optimally Run defrag on C drive to improve PC performance VOIP Password ResetsRemove Corrupt Windows Profiles/Restore: backup, remove, re-create, and re- drop backed up filesNo sick days taken, worked every holiday, completely reliable

Pittsford (Rochester), Ny, Us

Worked in a team environment to meet goals and stats in the greenKept average handle times to about 10 or so minutes before escalationsUtilized MSCONFIG to hide MS programs and turn off all non-related system programs to alleviate on real time scans and real time back up in regards to specific programs freezingLogMeIn Rescue tool was used as the remote assistance toolDeleted IE cache, history, used compatibility mode, set to defaults, automatically detect settings for IE issues, as well as adding sites to security’s trusted sitesStrong ability in self-reliance and knowledge, google researches and instant messaging the team for anything not knownBalanced call requests efficiently and intelligently while watching the queueExcellent written and oral skills and the ability to learn new and complex applicationsManaged program specific accounts and changed their corresponding passwordsRepaired broken registries with Windows using CCleaner toolCleaned viruses with the use of Malwarebytes ToolMapped network drives accordingly No sick days taken, worked every holiday, completely reliable

Blue Bell, Pennsylvania, Us

Pinged IP addresses and released and renewed them in regards to network troubleshootingChanged Passwords in the AS400 PlatformChanged Passwords in the Peoplesoft environmentVOIP Password ResetsApplying general knowledge of the Windows operating systems: XP, Vista, 7, and 8Basic hardware knowledge of laptop wireless issues with external button and removal of battery troubleshoots, and for desktops connectivity issues, have users un-plug/re-plug network cables & try different wall portsUtilized MS Outlook Repair Tool: scanpst.exe, as well as helped configure internal personal preferencesDeleted IE cache, history, used compatibility mode, set to defaults, automatically detect settings for IE issues, as well as adding sites to security’s trusted sitesStrong ability in self-reliance and knowledge, google researches and instant messaging the team for anything not knownBalanced e:mail and call requests efficiently and intelligently Excellent written and oral skills and the ability to learn new and complex applicationsManaged Active Directory accounts and changed their corresponding passwordsPushed out software from Active Directory to Computers on the networkRepaired broken registries with Windows using CCleaner toolCleaned viruses with the use of Malwarebytes ToolMapped network drives accordingly Escalated to the onsite techs for anything physical that wasn’t resolvable at Tier 1 after all efforts were exhaustedRun defrag on C drive to improve PC performance and create more disc spaceRun disk cleanup to create space on the hard driveLotus Notes TroubleshootingVPN Password Resets and Network TroubleshootingWorked every holiday, completely reliable

Bachelor'S Degree, Graphic Design

Associate'S Degree, Fine/Studio Arts, General

General Diploma - 1996, Art And Music