-Relationship development, business development, solution architecture, and delivery leadership for large transformational projects that require a focus on leadership and culture.-Building provocative, practical, scalable leadership & culture offerings.-Coaching visionary leaders who are serious about driving radical change, teams who want to live their values and apply them to everyday work, and organizations who want to be more human-centered, connected, inclusive, and agile.-Co-creatied go to market strategy for new Leadership & Culture practice.

As the first staff coach, I established Future State's coaching practice, growing it from a handful of awesome contractors to 16 dedicated employees in 16 months, when we were acquired by Accenture. Future State was a different kind of consulting firm - skilled in the craft of design doing. Practical, connected, innovative, and human-centered, we enable the extraordinary visions that positively impact the world. We achieve this by working with bold leaders in leading and growing companies to help them realize their future state. We work with global organizations to ensure people are the center of focus to achieve lasting change. We specialize in innovation and transformation, leadership and culture, and enablement and readiness: from executive alignment, to managing complex changes, building process excellence, and developing great teams. We are all about making things happen, ideas are great but execution is everything.

I'm currently co-teaching an undergraduate class, Creativity & Leadership, designed for new Berkeley students to dive into a holistic exercise in leadership. Lots of doing: sharing leadership stories, designing a social action project, experimenting, filming a documentary, self-reflecting, practicing working better in teams. One unique class that it's a thrill to be part of.

As a graduate student instructor I helped hundreds of Haas School of Business MBA and undergraduate students lead from their values, listen, empathize, question the status quo, create, and inspire—by designing and teaching classes on authentic leadership, communications, design thinking, lean startup, futuring, social action, and more. Courses included: - Collaborative Innovation - Applied Innovation - Creativity & Leadership - Leadership Communications - WE Innovate (futuring and foresight work)

Built an app that empowers people to be financially successful by making saving money feel like play: Launched in App Store; guiding remote frontend and backend teams through iterative builds; coordinating UAT and user research of 20+ super users; managing design resources; creating product roadmap

Piloted a 2-day open enrollment experiential leadership workshop for a group of mid-level to senior leaders across various industries and roles: Conducted in depth interviews with existing customers to develop a strong value proposition; created go to market plan and marketing collateral; recruited and consulted with attendees to understand their needs and curate meaningful content; coordinated operations; designed and co-facilitated the workshop; Resulted in NPS of 89, $10K+ of immediate revenue, and new leads for future workshops

Instilled an innovation culture at organizations such as Recology, the Oakland A’s, and UC Health by delivering workshops that established a common practice of innovation at all levels of the organization. Coached companies to become places where all voices are heard, creating a richness of ideas that led to novel solutions.Be creative. ENCOURAGE creativity. Prop up your teammates and build on each others' ideas. Create a culture that's not just business as usual. Question the status quo.

Led the strategy for communicating the rollout of a new student information system to families of 54,000 students: Planned, organized, and wrote content for a digital onboarding toolkit, leveraging the input of community organizations, teachers, and administrators; Created a plan for disseminating the toolkit through schools and community organizations to be certain that the most vulnerable populations could benefit form the new technology.

Redesigned the pipeline for ecommerce and SMB sales by collecting more accurate information about leads on our website, creating a more high-touch onboarding process that leveraged newly created and organized product content, and routing leads to the new processInfluenced product packaging and pricing by authoring and implementing a customer churn survey and conducting qualitative customer interviews that highlighted competitive threatsCreated and implemented customer winback, upgrade, and acquisition campaigns—using email, outbound phone calls, curated landing pages, in-product triggers, advertisements—that increased sales and CLV through relevant messaging

Managed the design of improvements to products and processes that increased customer satisfaction and loyalty. Provided executives and business owners with reporting and strategic recommendations on customer satisfaction and retention.• Led monthly retention performance meeting for C-suite. • Created the primary KPI for customer service initiatives. Conducted business case analyses that prioritized ecommerce projects with potential annual savings to call center costs of $1 million. • Managed workflow and fulfillment of 10-20 analytical requests from Billing, Product, and Customer Service per month.• Designed and implemented a proactive email and outbound call campaign that increased the save rate of customers who wanted to cancel by 30%.• Optimized omni-channel communications (auto-dialer calls, emails, in-app messaging, push notifications, SMS) to improve payment success, thus improving the billing experience.• Worked with product management and customer service to improve usability, product, and support.• Created a framework for measuring and analyzing key drivers of customer satisfaction and improving NPS. • Worked with Business Intelligence to improve data infrastructure and managed conversion of semi-manual reporting into 8 Tableau Server dashboards for billing, email, service, satisfaction, and retention.• Championed and served as primary SME for customer journey mapping and pain point analysis.

Led the growth of the microinsurance department by designing initial products, building scalable operations, and advocating the importance and potential profitability of microinsurance to key stakeholders. • Created partnerships that added more than 10,000 new customers • Simplified a product’s 24 pages of terms and conditions to two pages of understandable English • Implemented a short-term travel insurance product—purchased via SMS—on a new mobile platform • Led the consulting evaluation of a new mobile-based microinsurance savings product • Trained 100+ practitioners on microinsurance pricing at workshops in Tanzania, Ghana, and Kenya • Organized and co-facilitated a 3-day pricing workshop for Kenyan insurance practitioners

• Managed automobile insurance product P&L in Kentucky through sound product design and pricing• Doubled team by training 8 and managing 5 junior analysts to produce pricing and competitive analysis

• Implemented more than 10 new products by coordinating the efforts of Actuarial, IT, and other departments• Created and delivered training for Marketing and Service staff on product functionality 3-5 times per year

• Designed the first-ever asparagus crop insurance product• Mined National Weather Service data to build a pasture/rangeland insurance model