Partner with the Branch Manager to develop strategy, implement best practices, and achieve branch objectives. Direct and supervise all branch operational functions, including but not limited to: Servicing, Equipment, Customer Service, Accounting, and Inventory.• Manage branch P&L performance against goals and partner with Branch Manager to develop budgets and allocate financial resources to achieve goals.• Partner with Branch Manager to create and maintain a customer service culture within the branch.• Manage merchandise, parts, and equipment inventory.• Review and evaluate direct reports assessing job performance and coach and mentor employees to improve performance.• Determine personnel needs to ensure branch obligations are met and participating in the talent selection process including hiring and promotion recommendations.• Create a culture of teamwork that promotes mutual trust and respect, high levels of commitment, and maintaining morale among all branch personnel.• Implement general policies, procedures, guidelines, and standards, identifying process improvements to increase efficiency or reduce costs, and managing processes to audit files and records for compliance.

Direct operations for largest independent pest control company in Southern New Jersey to provide “Quality Service with Personalized Care” through the best utilization of company resources. Oversee Service Managers to ensure quality of service and customer satisfaction. Work directly with Customer Service Representatives to maintain timely and effective customer response. Develop and implement procedures to improve efficiencies, and maintain both customer and employee satisfaction. Conduct multiple meetings weekly with direct reports. Ultimate responsibility and accountability for P&L, budgets, sales growth, personnel growth, and overall branch success.

Direct operational aspects for multiple locations of this finance company and automobile retailer. Trusted decision-maker for daily activities. Effectively manage all accounting functions including accounts payable and receivable, reconciliation, payroll, and month-end reporting. Partner with owners of company to achieve short-term and long-term goals. Consistently improve efficiencies by developing, implementing, and monitoring all work processes. Responsible for personnel functions including hiring, training, and termination. Coordinate and facilitate communication between the finance company, the dealerships, and third parties.Specific Accomplishments• Converted a manual sales, inventory, and bookkeeping system to a computerized, QuickBooks-based system, increasing the ability to analyze and act on data.• Implemented dealer management software and created procedures to successfully integrate with QuickBooks. • Instrumental in growing finance company from startup to over $5 million in loans.• Successfully maintain multiple inventory floor plan credit lines totaling $1.5 million, and manage 6 bank accounts with over $1,000,000 in monthly transactions.• Direct and coach staff in all aspects of customer contact, including collections of over $200,000 per month, and problem-solving for over 500 active accounts. • Point man for credit line audits and government agency audits, providing the required data, and answering all questions.

Manage all operational aspects for multiple locations of this automobile retailer. Decision-maker for daily activities. Work closely with owners to achieve goals. Develop and implement processes to ensure efficiencies. •Converted a manual system to a computerized system by implementing dealer management software, and QuickBooks.•Handle all accounting functions including payroll, accounts payable and receivable, and month-end reporting.•Maintain and manage multiple credit lines and bank accounts with over $1,000,000 in monthly transactions.•Coordinate and facilitate communication between the finance company, the dealerships, and third parties.•Responsible for required state paper work, including reporting and licensing.•Responsible for personnel functions including hiring, training, and termination.

Balanced purchasing and marketing for one of the largest automotive tool and supply companies in the United States. Regularly negotiated with more than 30 vendors to obtain the best price and payment terms. Created sales promotions consisting of special pricing, extended payment terms, and free merchandise. Constantly assessed inventory levels to insure merchandise availability at 6 warehouses, while taking into consideration vendor lead time and potential shipping issues. Added new products through evaluation and surveying of salespeople, management, and customer service staff to determine whether the products were a worthwhile addition.Specific Accomplishments• Improved revenues to meet company goals by effectively collaborating with other marketing managers to develop promotions that crossed product lines.• Evaluated and added several new products to inventory to increase product mix and overall sales.• Improved cash flow by decreasing inventory levels by 15%, while upholding customer satisfaction.

Led customer service representatives at multiple facilities in quoting products, processing orders, and solving issues for the world’s largest independent manufacturer of compressor valves. Created and implemented new procedures, purchased products from vendors, led inventory control efforts, and oversaw shipping and receiving. Followed up on requests from customers, internal sales, and manufacturing to ensure work was completed in a timely manner. Interacted with manufacturing and engineering headquarters on a daily basis to ensure deliveries were met and quotations were completed. Specific Accomplishments• Major contributor in developing, implementing and testing a procedural instruction manual for customer service, sales, and repair representatives outlining specific protocols for completing tasks, enabling processes to flow smoothly and avoiding many call backs between departments.• Start-up of a new service center including developing all systems and procedures for work flow.• Planned and authored a comprehensive sales training manual by analyzing the company and industry, and interviewing senior management and salespeople to provide a training tool that did not exist previously.• Chosen for committee to select the ERP software for a new company wide computer system, replacing numerous outdated software programs with one unified system.• Seamlessly transferred all customer service functions from one location to another while preserving customer satisfaction. • Dramatically increased employee productivity by developing and implementing procedures for a wide variety of activities, including inventory cycle counting, product tracking, and computer system utilization.• Member of inventory control team that collaborated on developing company-wide procedures, and evaluating new control methods.