NDVA State Service Office (SSO) Manager: Supervise a team of eleven dedicated to honoring and serving Nebraska Veterans and their family members. Plan, coordinate and direct the operation of the Veterans Affairs Service Office (SSO). Interpret and enforce the policies pertinent to the SSO and review the delivery of services to veterans and their families. Recommend/draft changes to policies or program services to enhance the program and/or delivery of services. Participate in strategic planning for the program and implements/evaluates program goals/objectives. Monitor the SSO Team progress toward meeting established goals/objectives by compiling, reviewing and analyzing reports and records to identify potential problem areas and recommend changes. Ensure compliance with accreditation and federal standards/guidelines. Develop and conduct public relations activities to explain the various functions/services of the agency to veteran’s organizations, governmental agencies, community groups and the general public. Advise and consult the agency director and/or deputy director on SSO business and administrative matters. Oversees SSO employee selection, leave approval, performance evaluation, training, and discipline. https://veterans.nebraska.gov/vso

Advise and represent veterans and their dependents in presenting their claims for benefits to the U.S. Department of Veterans Affairs (V.A.); counsels and advises veterans and dependents concerning benefits. Evaluates and determines the validity of veterans' or dependents' claims for benefits. Prepares evidence in support of claims and submits forms. Research regulations pertaining to local, state and federal benefits for veterans and apply them to individual cases. Requests and prepares for hearings and presents briefs for the dissemination of facts. Reviews decisions, prepares appeals and administrative reviews. Participate in outreach activities and educational events.

Monitored performance and behavior, ensuring accountability of team and direct reports, coaching, and mentoring your team to assist customers of varied socio-economic levels. Provided case consultation to Eligibility Operations Workers. Discussed performance and behavior with the Unit Manager/Administrator. Collected and analyzed data from numerous reports and prepare spreadsheets for tracking the team's performance, conducted staff meetings, navigated multiple computer systems and resolve customer complaints.

Reviewed applications for assistance and determined eligibility, which included interaction via telephone in order to collect, verify, or update financial and demographic information. Met the daily productivity goals to ensure Nebraskan’s are being served in a timely and efficient manner. Conducted telephone and in person interviews in order to obtain and verify information to make an eligibility determination and accurately type information received during interviews into a computer information management system, among other job duties.

Provide analytical, technical, operational, and administrative support to the Marine Aviation Training Systems Site (MATSS) within the context of all operational aspects to include, military flight training scheduling/simulation, classroom instruction, training support documentation, and other efforts requiring military and military training operations expertise. Draft operations-related documents and correspondence. Generate miscellaneous operations-related reports as required. Coordinate facility requirements and modifications with external agencies and departments.

Set and managed performance targets for the company. Developed annual business plans identifying key activities and priorities. Implemented and communicated operational strategies and solutions in line with the business plan. Ensured staffing levels were met and managed. Ensured professional management standards were adhered to within the company. Set and monitored operational budgets. Ensured the operations business continuity and recovery requirements were met. Provided senior level drug testing decisions for cliental. Conducted overview of accuracy offers, awards and payee details to agreed upon standards.

Managed the command inspection program that had oversight of 26 functional areas. Organized Command Inspection Program materials, drafted the annual inspection action plan. Identified trends and developed analytical tools using data from the reports. Coordinated a review of all functional areas in order to identify strengths and weaknesses and recommendations for improvements. Drafted annual, mid-year and other specific reports for management.Maintained and administered multiple support budgets for the Command Administration Office. Received input, monitored and recorded all expenditures requiring approval. Responsible for reconciliation and auditing of accounts all financial accounts. Coordinate resolution of all issues and conflicts concerning the annual budget. Set up controls to monitor expenses during the year and recommended budget adjustments as required.