William Jesús Balán Hernández Email and Phone Number

• Management and standardize development and QA environments to ensure consistency and reliability.• Drive automation initiatives to enhance and streamline environment setup and maintenance.• Define and update Definition of Done (DoD) criteria to ensure clear and agreed­upon competition standards.• Standardize and manage code configurations across repositories for consistency and efficiency.• Track and organize all existing and new repositories across multiple client projects.• Propose and implement process improvements while maintaining alignment with client objectives.• Standardize project pipelines to ensure uniformity and efficiency in development workflows.• Manage repository branches according to established rules and agreements to maintain code integrity.• Verify and validate versioning changes to ensure they align with deployment processes.• Oversee CI/CD pipelines to streamline continuous integration and delivery processes.

• Designed and developed new features and enhancements based on client requirements, ensuring tailored solutions.• Built and integrated reusable, scalable ReactJS components to improve front-end functionality.• Implemented changes across Back-End (Node.js, APIs) and Front-End services to optimize application performance.• Applied best coding practices, including clean architecture, code reviews, and testing, to ensure maintainability and scalability.• Managed ongoing maintenance and upgrades of the web application, ensuring smooth operation and user satisfaction.• Developed automated processes to generate CSV reports, tracking user registrations and key metrics for analysis.

• Resolved tickets for over 144 business applications, ensuring timely and effective issue resolution.• Created and maintained comprehensive documentation for all supported applications.• Performed project management activities, including scheduling meetings, creating minutes, and other administrative tasks.• Addressed and resolved L1 and L2 support tickets, providing technical assistance and solutions.• Analyzed and improved various processes to enhance efficiency and effectiveness.• Conducted database analysis for different applications to ensure optimal performance and data integrity.• Developed and executed monthly maintenance schedules for multiple business servers.• Collaborated with globally distributed team, facilitating effective communication and coordination.• Created Knowledge Bases using ServiceNow, improving access to information and support resources.PMO Preparation:• Prepared detailed meeting minutes, documenting discussions and decisions.• Scheduled and led team meetings, ensuring productive and organized sessions.• Conducted induction meetings for new team members, facilitating their onboarding process.• Manages access interactions for team members to ensure smooth workflows and collaboration.Tools/Skills: ServiceNow, Dell Boomi, Azure, Microsoft SQL Server, Sharepoint, MS Power Apps.

• Developed new features and implemented changes for the client's internal asset and management web application.• Created new Angular components to enhance the application's functionality and user experience.• Modified both Back­End and Front­End services to improve performance and meet client requirements.• Worked with agile SCRUM methodology, contributing to iterative development and team collaboration.• Applied best practices in code development to ensure quality and maintainability.• Collaborated with globally distributed teams, facilitating effective communication and project coordination.Tools/Skills: Angular 2+, CSS/CSS3, HTML5, JSON, MySQL, PostgreSQL, PostMan, Javascript, TypeScript, JIRA, Git, GitHub, Pugs, Express, GraphQL.Learning and Trainings: Six Sigma White Belt, Learnship Placement Test (Level 8/10).

• Developed a virtual medical office application enabling doctors to schedule appointments, manage patient information, and send emails.• Designed wireframes and prototypes for the medical dashboard using Adobe XD, based on specified requirements.• Implemented wireframes for the medical dashboard with Angular Material and Bootstrap to ensure a responsive and user­friendly interface.• Designed and normalized the relational database for the medical dashboard using MySQL, ensuring data integrity and efficient access.• Developed the Front­End of the project using the Angular framework.• Planned the Back­End development with the Django framework to support application functionality and performance.

• Developed an administrative panel allowing organization staff to manage events, products, communities, users, and publications with varying access privileges.• Created a public panel for users to view events and products, purchase tickets or items through a shopping cart, and integrate PayPal for payments.• Designed wireframes and prototypes for usability testing and user experience enhancement of both the administrative and public panels using Adobe XD.• Implemented wireframes for both panels using JavaScript, HTML, CSS, and Bootstrap to ensure a responsive and intuitive interface.• Designed and normalized the relational database for both panels using MySQL to maintain data integrity and support application functionality.