William A. Johnson Email & Phone Number

United States

Bethesda, Md, Us

 Worked with the store manager to identify and mitigate potential security risks, resulting in a 50% reduction in shrinkage. Provided exceptional customer service while enforcing store policies, resulting in a 98% satisfaction rate among customers. Responded calmly and promptly to emergency conditions, safety hazards and threats to life or property. Served as team lead for safety and loss prevention operations, teaching fellow employees various methods to prevent theft. Prepared and reviewed paperwork associated with audits, shortage control programs, apprehensions and disposition.

Atlanta, Ga, Us

 Provided technical support and troubleshooting for various industrial equipment at client sites. Conducted root cause analysis and implemented corrective actions to improve equipment performance and reduce downtime. Achieved a 98% first-time fix rate on service calls and maintained high levels of customer satisfaction through timely and effective communication. Identified engineering problems and recorded solutions for reference purposes. Led a team of 5 engineers to provide technical support for clients in the telecommunications industry, resulting in a 20% increase in customer retention.

Us

 Developed and delivered training materials on restaurant policies, procedures, and customer service standards, resulting in a 20% increase in employee performance and productivity. Coordinated with the management team to implement new training programs and initiatives, resulting in a 10% increase in employee retention and a 5% decrease in turnover rate. Assisted with daily front-of-house operations, including table service, order taking, and customer support, resulting in a 10% increase in daily revenue. Maintained a clean and organized dining area, ensuring a positive and welcoming atmosphere for customers, resulting in a 95% positive customer feedback rate. Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.

Basking Ridge, Nj, Us

 Conducted thorough assessments of clients' technology needs, resulting in a 20% increase in sales revenue. Collaborated with the sales team to develop customized solutions for clients, resulting in a 15% increase in customer retention. Provided technical support to clients throughout the sales process, resulting in a 90% positive customer feedback rate. Developed and maintained strong relationships with clients, resulting in a 10% increase in referrals and new business opportunities. Provided top product quality control and inspection while eliminating downtime to maximize revenue