William Johnson Email & Phone Number

London, England, United Kingdom

Reading, United Kingdom

Chief Technical Role• Single staff member responsible for Post-sales Support; assisting clients with hardware issues, organising & running troubleshooting sessions. Was the centre of communications in resolving faults between vendors and ourselves•Managed a ticket system to organise ongoing support cases, using it to discover common fault points•Travelled to customer sites to engage in support directly with end-users•Stayed up to date with all new products, their features and their troubleshooting processes. Liaised with vendors to have product training and access to escalation methods.•Responsible for maintaining our London showroom. Studying and planning deployment of new products, keeping everything up to date and working, creating documentation for guests and coworkers on using devices.•Put in charge of the decommissioning and redeployment when moving buildings. Involved directing engineers along with packaging and cataloguing all equipment being moved.•Gradually took over responsibility for all technical backend at the company as it grew.•Setting up and maintaining company laptops and demonstration equipment•Supported fellow members, troubleshooting issues with their accounts and software, using TeamViewer to access their machines•Highly proficient in Office 365 Administration & Azure Active Directory

Old White Horse - Baldock

Old White HorseA unique role supporting both FOH and BOH staff and responsibilities simutanously, whilst overseeingboth teams and working towards efficient and professional customer satisfaction.Responsibilites:• Bar service & upkeep• Coordinating 2 teams simutanously• Artisan food prepration and service• Kitchen sanitation• Changing area to support on-the-fly• Money handling, till counting

Baldock

Manager for a production line making high-quality fruit juices and ciders during the Summer seasons.Oversaw a team to ensure efficiency and safety, as well as engaging with customers to provide each aunique service to their requirements.Responsibilities :• Team management• Industrial cleaning & chemical handling• Stock management• Administration for staff• Bar service• Technical support

Computer Science

Activities and Societies: Royal Holloway Games Society - 4 years

A-Level

Computing - A Mathematics - B Use of Mathematics - A*