William Sheridan Email and Phone Number
SaaS and Product Led Growth Executive | Customer Success Leader | Global P&L Expert | PE Acquired 2X at
@
ServiceNow
2225 Lawson Lane, Santa Clara, CA 95054, us
William Sheridan's Location
Greater Tampa Bay Area, United States, United States
William Sheridan's Contact Details
William Sheridan work email
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- Valid
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- Valid
William Sheridan personal email
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William Sheridan phone numbers
About William Sheridan
“Put first things first and second things are thrown in. Put second things first and you lose both first and second things.”C.S. LewisThis belief has steered my career. As an executive I have driven product strategy transformations for 3 companies that delivered 2 private equity acquisitions and advanced the third’s position as a leader for the 1st time in over a decade. My experience as a business owner as well as leading sales, product, services, education and customer success functions allow me to excel where many others do not - execution. Because of this, I build maniacally aligned teams that are all-in on the strategy.
William Sheridan's Current Company Details
Servicenow
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SaaS and Product Led Growth Executive | Customer Success Leader | Global P&L Expert | PE Acquired 2X
2225 Lawson Lane, Santa Clara, CA 95054, us
- Website:
- servicenow.com
- Employees:
- 5
William Sheridan Work Experience Details
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Vp Product Management, ItsmServicenow May 2024 - PresentSanta Clara, Ca, Us
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Vice President Of Product ManagementBmc Jun 2021 - Jan 2024Driving product portfolio transformation for a new era of enterprise service management and ITSM. Delivering SaaS solutions to clients that leverage composite AI (predictive, causal and generative GPT) to evolve BMC Helix from a system of engagement to a system of resolution. Influencing the future of IT Operations by delivering a unified platform for Service and Operations Management which we call ServiceOps. Enabling our customers to shift knowledge and automation to the end user, predict when issues will occur and remediate with AI enriched zero-touch operations.
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Vice President Of Global ServicesCherwell Software Mar 2019 - Jun 2021Colorado Springs, Co, UsPrivately held software firm specializing in IT service management (ITSM) and enterprise service management (ESM).Tasked with orchestrating turnaround and improving customer satisfaction for global services department, while reporting directly to CEO. Managed global P&L for multiple departments while partnering with sales, finance, and deal desk to structure services business with best profile for company valuation.Professional Services► Increased profit margins 27% within first 12 months by introducing SaaS-based subscription licenses and streamlining consulting team implementations. Increased project success rate 90%.► Achieved 20% billable utilization gains within nine months by optimizing professional services resource allocation, introducing consistent processes, and encouraging culture change.► Shifted 10% of revenue to recurring subscription services in 12 months.► Furthered business development by creating case studies that captured project impact and successes.► Accelerated bid and implementation process by developing pre-packaged customer solutions. Leveraged work to create reusable use cases for a wide variety of internal functions.► Enhanced product features and drove competitive differentiation by providing end user feedback to product management, engineering, and customer support.Learning services / Education Team► Reduced operating expenses 20% while increasing global coverage, languages available, and overall satisfaction scores, by outsourcing instructor-led training program.► Increased learning revenues and content consumption by transforming from single package pricing to multi-year subscription licenses. Overhauled curriculum to new video and streaming content. ► Streamlined accreditation management for individuals and companies by collaborating with sales operations, channel, technical alliances, and other departments.► Enhanced social media presence by offering digital badges to designate completed training modules. -
Vice President, Product Strategy & Enterprise Service ManagementCherwell Software Dec 2016 - Mar 2019Colorado Springs, Co, UsFollowing acquisition by Cherwell, developed new enterprise service management (ESM) products which drove shift in platform beyond ITSM. Led product strategy to bring new solutions to market developed on the Cherwell no-code software platform for ESM. Eventually led product strategy for entire service management portfolio.► Grew company revenues 72% over four-year period through new product introductions, customer acquisitions, expanding into ESM, and shifting to SaaS-based licensing model.► Expanded addressable market for company six-fold, and positioned company as favorable acquisition target, by developing custom solutions and enabling sales team to sell in this space.► Attained Cherwell’s leadership position in Forrester’s Enterprise Service Management Wave, and positioned company as thought leader, by promoting capabilities to customers and analyst community.► Launched five new products within two years including solutions for facilities management and HR service management. Partnered with product marketing to execute successful product launches.► Defined product portfolio roadmap by analyzing input from market factors, industry sources, research analysts, and customers. Collaborated with UI/UX, Engineering, Quality Assurance, and SaaS teams.
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Co-Owner & Chief Strategy OfficerAdvanced Marketplace (Amp) Oct 2013 - Dec 2016Professional services firm with 65 employees, offering ITSM and ESM engagements through software vendors.Received ownership role in company in exchange for orchestrating transformational turnaround following loss of vendor, Peregrine Systems, representing 95% of business. Led sales organization for 16 consecutive years, and oversaw P&L. Delivered solutions beyond ITSM into enterprise service management (ESM) software investments. Delivered HR case management and facilities work order solutions to complement ITSM business.► Increased revenue 973% and grew workforce back from 9 to 50 employees establishing direct relationships with customers and diversifying customer base.► Achieved successful sale of company to Cherwell in 2016 by establishing company as thought leader in ESM space. Used Cherwell platform to build customer applications and implemented software in new ways.
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Vice President Of SalesAdvanced Marketplace (Amp) Oct 2000 - Sep 2013Directed team of 12 sales reps/sales engineers and 35 consultants and sold into multiple sectors. Served on Advisory Boards of HP Software and Altiris Software, and selected/implemented CRM system.► Grew sales 15X within three years by leading sales team, and partnering with software vendors including Peregrine Systems, Altiris Software, HP Software, Symantec, and BMC.► Attained 70% in repeat sales by creating strong customer relationships and experience.
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Director Of Sales & MarketingPrima Die Casting Sep 1998 - Sep 2000Directed Sales & Marketing for small die casting manufacturing company looking to expand its business by diversifying from an automotive only portfolio and one strategic client. In 18 months, established an effective manufacturer rep network to represent Prima services and extend the reach of a small sales team. Added 3 strategic customer accounts from appliance, aeronautics and recreation vendors that represented a 63% increase in revenue and a more diversified portfolio of products.
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Regional Sales Manager - SoutheastTeco Energy - Tecom Nov 1996 - Jul 1998Tampa, Fl, UsTecom was a technology startup company under the TECO Energy brand that focused on creating solutions to sell into a deregulated energy market and was on the leading edge of the wave. Responsibilities included development of a channel of resellers in southern markets to rebrand and purchase Tecom energy management and automation products. Primary customers included energy utilities, energy brokers and exchanges. -
Sales EngineerEaton Oct 1989 - Oct 1996Dublin, Ireland, IeResponsible for the sales of Westinghouse and Cutler-Hammer electrical distribution and control equipment to the Tampa commercial construction market. Primary responsibilities included working with local electrical distributors to stock and sell equipment for OTC transactions. Developed relationships with local contractors to bid on and win contract awards for construction projects. worked with local engineering community to develop specifications for upcoming bid around the Cutler-Hammer product portfolio.Notable Tampa projects include: Raymond James Headquarters, Yankees Legends Field, Hillsborough County Center, Rooms To Go Distribution Center,
William Sheridan Skills
Enterprise Software
Saas
Professional Services
Solution Selling
Cloud Computing
It Service Management
Pre Sales
Channel Partners
Itil
Integration
Strategy
Data Center
Strategic Partnerships
It Strategy
Product Management
Go To Market Strategy
Virtualization
Service Management
Management
Channel
Partner Management
Storage
Salesforce.com
Solution Architecture
Vmware
System Deployment
Disaster Recovery
Software As A Service
Sales Management
Strategic Planning
Sales Enablement
Executive Relationships
Opportunity Generation
Sales Operations
Pricing Strategy
Software Industry
Enterprise Accounts
William Sheridan Education Details
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Stevens Institute Of TechnologyConcentration In Robotics
Frequently Asked Questions about William Sheridan
What company does William Sheridan work for?
William Sheridan works for Servicenow
What is William Sheridan's role at the current company?
William Sheridan's current role is SaaS and Product Led Growth Executive | Customer Success Leader | Global P&L Expert | PE Acquired 2X.
What is William Sheridan's email address?
William Sheridan's email address is bs****@****ace.com
What is William Sheridan's direct phone number?
William Sheridan's direct phone number is (813)-655*****
What schools did William Sheridan attend?
William Sheridan attended Stevens Institute Of Technology.
What skills is William Sheridan known for?
William Sheridan has skills like Enterprise Software, Saas, Professional Services, Solution Selling, Cloud Computing, It Service Management, Pre Sales, Channel Partners, Itil, Integration, Strategy, Data Center.
Who are William Sheridan's colleagues?
William Sheridan's colleagues are Manish Kumar Mishra, Christin Rhodes, Abdul Shakoor, Kathleen Mckinney, Antonio Vegue Martín - Pintado, Manideepak Reddy, Niklas Letén Bennetsen.
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