Bill is a seasoned leader in the technology-enabled healthcare services space. As a CTO, CIO and CISO he incorporates tried and true industry solutions, leading-edge cloud infrastructure and innovative software to create platforms and modules that drive up productivity within an envelope of security and reliability. Bill joined EMS|MC in November of 2023 as CTO bringing with him 25+ years of healthcare technology experience. Prior to joining EMS|MC, Bill held the role of CTO and CISO at Kemberton Healthcare Services, IOD Incorporated and eWebHealth where he delivered cost-effective, secure and reliable systems. As CTO of EMS|MC, Bill's mission is to lead the development and expansion of the EMSolutions Platform as the most compelling and impactful EMS platform in the nation. Bill hails from Massachusetts where he earned a Bachelor of Arts at the University of Massachusetts at Amherst and is Cisco and Microsoft Certified.

Kemberton is a leading provider of technology-enabled revenue cycle management services to hospitals for complex claims. We specialize in the management and collection of workers’ compensation and motor vehicle accident claims and the resolution of insurance denials for hospitals and physician practice groups. Kemberton helps accelerate collection times and maximize reimbursements for over 150 hospital clients in 25 states, resulting in millions of dollars of incremental cash payments for our clients.

• Worked with McKinzie, senior leadership and other consulting firms to establish the mission, vision and values of the new company, implemented vendor selection processes, created the go-forward technology organization and established the technology framework for the company.• Successfully implemented the first cross-platform and cross-business unit integration for transacting medical record requests and delivery while simultaneously restructuring the SDLC (Software Development Lifecycle).• Implemented Google for Work both as a project with significant savings for core productivity applications but also to provide enterprise social networking and company-wide real time VTC for the unification of the new company spread across all 50 states and with contractors in four countries.• Brought DevOps methodology to the combined IT and software development teams to improve on the software release process and improve infrastructure utilization. • Rapidly established a $40M technology operating budget for 2016 that both delivered on the strategic vision of the company and provided for accelerating key deliverables for sustainable growth.

• Developed and implemented strategic product roadmap transforming the core business of capturing, transforming and delivering medical records and medical record content into the business processes of the requestor.• Successfully identified, provided diligence and drove the acquisition of several companies for the IOD brand according to the strategic direction of the company.• Lead initiative to bring enterprise social networking into the organization by implementing Yammer which provided company-wide knowledge capture and sharing across and between all business units.• Fully integrated the people, IT assets, intellectual property, business processes and customer base into IOD for all acquisitions with minimal disruption to business operations and will absolute minimal impact on the customer base.• Conceived, structured and implemented all policies and procedures related to IT, security, risk assessment and the services provided by field operations which ultimately allowed IOD to achieve a SOC 2 Type 2 audit for the IOD Platform with respect to security, processing integrity and availability.• Lead IT projects including the conversion of 1,000+ XP based workstations in 40 states to Windows7 and 50 MSFT Server 2003 machines to conform with new security requirements and end of life notifications.• Implemented a complete Agile SDLC including continuous build, integration and improvement in the pre-production environments and the automation of the release processes to the production environments• Virtualized several hundred hosts across all products an infrastructure including moving complexes set of database servers to MSFT HAGs in the virtualized environment. • Delivery on the aforementioned lead to the successful acquisition of IOD by PE investors at significant return to the investors.

Responsible for the 24 x7x365 operation of eWebHealth/ChartOne’s datacenters to provide end user access to the LEHR product and continuous operation of servers and systems deployed at over 100 client sites. This includes, but was not limited to: monitoring, capacity planning, disaster recovery planning and implementation, security, networking, backup and recovery, creating and ratifying all policies and procedures to ensure a HIPAA supportive infrastructure, and managing all vendor relationships as well as third party software contracts.Created feedback processes for ensuring product improvement and product evolution met with the evolving needs of the client base, was in keeping with the changing regulatory environment, reduced the TCO of the support and maintenance of the product and was more a more secure offering.Responsible for understanding the regulatory environment of the LEHR product and developing the processes and procedures for data security and management utilizing the ISO/IEC 27002 Code of Practice for Information Security Management as the principal guidance document as well as HIPAA rules, Massachusetts WISP requirements and HITECH emerging regulations.Coordinated and managed collaboration efforts with Sales, Product Management, Software Engineering, Quality Assurance and Customer Support Services and Application Hosting to deliver better products and services meeting the needs of the client base.Architected and project managed the creation and commissioning of two new flagship datacenters with full fault tolerance and failover ability to increase data security and provided a 99.99% available medical records solution.Delivery on the aforementioned lead to the successful acquisitions of both ChartOne and eWebHealth by strategic investors at significant return to the investors.

Coordinated and managed collaboration efforts with Sales, Product Management, Software Engineering, Quality Assurance and Customer Support Services and Application Hosting to deliver better products and services meeting the needs of the client base.Managed a team of forty five FTEs, with seven direct reports including two Directors, to successfully (i) provide interface engineering and implementation services to the client, (ii) provide Tier I-III support to the client base, (iii) ensure infrastructure stability and high availability (iv) support the software development and QA teams (v) deploy new releases of developed software and (iv) provide end user training on the product suite.Architected and project managed the creation and commissioning of two new flagship datacenters with full fault tolerance and failover ability to increase data security and provided a 99.99% available medical records solution.Provided mentoring and project leadership for the implementation team in bringing on new clients by developing new implementation processes, sustainability metrics, causing the creation of comprehensive implementation checklists and reducing the friction for getting clients live on the product.

Reported to the CEO, established a business services and support team within Wellogic providing technology products and business services encompassing functions that previously had been spread across engineering, marketing and communications, sales, client services and the consulting group.Managed a team of 20 FTEs and responsible for being the implementation and delivery project executive on contracted software development and licensed platform technologies developed by Wellogic. Managed these projects from earliest phases of prospecting through to final delivery and customer acceptance.Established the technical sales process, including identifying prospects, supporting sales, maintaining client relationships, and research and developing up-to-date knowledge of competitors.Sought out and evaluated potential business partners; review EDGAR filings, initiate first contact with prospective company’s leadership, evaluate synergies between products and services, identify mutually beneficial strategies, generate Memorandum of Understanding and template contracts.Created the performance testing environment for the Wellogic Platform for HealthCare. Other projects included:Building new methods and systems for continuous performance quality assurance into existing integration development environment resulting in process for continuous performance improvement in a continuous integration development environment and proof of scalable architecture.Creating processes and documentation that provide continual feedback to the development teams for product and service enhancements, mapping client and market needs into product requirements.

Provide pre-sales technical consulting to the sales team in and actively participate in the prospecting, proposing and closing new business for the company.Project management for the integration, delivery and deployment of new contracts including working with the development team for product enhancements, coordinating activity for third party integrations, and acting as onsite project lead.Manage a team of six FTE including customer support services, deployment engineering, network engineering, a pc support specialist and the production manager.Established product support solutions and protocols, support systems, and managed staffing of this system.Responsible for project management for all aspects of product deployment. Other projects include product design, reducing the total cost of deployments and managed solutions in an ASP environment, deploying and installing the systems, and supervising the ongoing support of the these systems.Technical responsibilities include:Manage an international Wide Area Network (WAN) using a combination of communications technologies and communications protocols including VPN, ISDN, Frame Relay, HL7, and DICOM to tie together remote clinics, hospitals and imaging centers with leading academic medical centers.Developed new remote management and disaster recovery strategies to support deployed Cisco routers, SUN servers and NT workstations and servers in 14 countries.Developed remote administration strategies for deployed assets powering the company’s product line, ASP engine, and network backbone as well as and support of the corporate LAN, servers, and productivity applications.

• Recommended improvements to company software suite based upon system testing and end user feedback.• Project management included coordinating the technical aspects of moving spin-off company to a new location, developing a help desk, defining and implementing support protocols, and creating a searchable database of support solutions.• Responsible for researching and recommending telecommunications and hardware vendors and overseeing contracts and relationships with all vendors.• Managed the network engineering team and support engineers.Technical responsibilities include overseeing DNS, mail servers, file servers, corporate LAN, backup strategies and user support.

Coordinated the organization’s effort to identify problems and schedule and implement solutions related to Y2K bug.Provided end user support including training, system upgrades and building and installation of computers, servers, networking gear and LANs.Designed and supported performance and network monitoring system to identify and report server and network bottlenecks.Responsible for the support and administration of network with 80+ users including managing the security of a Microsoft Windows server farm, scheduling and maintaining regular backups of all data and all related IT tasks.Researched and recommended direction and initiatives for the groupDeveloped organization’s intranet.

Managed all aspects of legislative development including drafting of bills, press releases and position papers, and building coalitions, both internal and external, in support of measures for the Committee.Handled constituent problem solving through phone contact, personal meetings, letters, public meetings and legislative development. Assisted City of Pittsfield municipal officials with state economic development issues.

Created and taught grant writing seminars to police in Massachusetts, Alabama, Mississippi, Tennessee and Georgia for the COPS-MORE grant program to computerize police departments and place mobile data terminal into cruisers.

Managed office budget and payroll for staff of eighteen full and four part time employees. Managed the Washington DC office, including all administrative functions and scheduling.Coordinated all constituent contact with the Congressman.Hired all interns and supervised all intern activity.