William Walls Email & Phone Number

Tampa, Florida, United States

Chrysalis Media Group, Inc. provides marketing and promotional support to authors and speakers.

Greater Tampa Bay Area

Greater Tampa Bay Area

Greater Tampa Bay Area

Mobile Metropolitan Area

Launched Genesis Development Group in May of 2015 as a Marketing/Public Relations consulting firm in the Greater Mobile Bay area.A total-solution provider, encompassing every aspect of marketing, from crafting and implementing marketing plans, through advertising and print media, to website design, site hosting, and social media, Genesis Development Group's focus is upon small businesses and entrepreneurs, utilizing our unique approach to networking to provide Fortune 500 services at prices local businesses can afford.

United States

I was invited to The Abigail Adams Project's National Team in May of 2013 to ensure that the messaging of the Project's voter resource publications and website content is consistent with The Project's mission and vision statements, as well as managing the development of online materials designed to educate and inform the American electorate.

Pinellas County, Florida, United States

Managed candidate’s external campaign messagingWorked with campaign staff and volunteers to enhance campaign outreachCoordinated with campaign management to maximize grassroots appeal

Oldsmar, Florida, United States

Tracked the online status of signal encoding equipment in television stations across the country.Performed troubleshooting measures to isolate the cause of lost signal codes embedded by signal encoders.Verified signal failuresNotified appropriate personnel at local television affiliates and cable content providers and created trouble tickets with Remedy 6.0.

Greater Tampa Bay Area

Implemented Imprivata®, a single sign-on application across all of their associated hospitals in the Tampa Bay area. As a Technical Trainer, I assisted nurses and resident physicians in setting up and configuring their accounts, and training them on the proper use of the software including relevant processes and IS policy changes. I also covered shift supervisor vacancies and absences as needed, coordinating with Baycare project personnel and allocating labor and equipment resources to achieve daily project goals.

Greater Tampa Bay Area

Orlando, Florida, United States

Provided technical support to students and faculty as end users of SunGard's academic clients.

Greater Orlando

Assigned to the Lockheed Martin Service Desk located at the Strategic Training & Simulations facility at Lake Underhill in Orlando on a 12-month project, then to SunGard for the remainder of 2007.

Orlando, Florida, United States

Provided Tier I support for Lockheed Martin's global enterprise of employees using Windows 2000 and Windows XP in a fast-paced call center environment using Remedy 6.0.Provided Tier I support for dot-matrix, inkjet, and laser printers.Updated employees' Active Directory records according to established security protocols.Provided training and support for all Microsoft Office applications including Outlook in a Microsoft Exchange environment.Provided installation and configuration support for Nortel VPN Client used for remote employees.Remotely connected to users' computers for prompt problem resolution with Windows XP's internal application and DameWare Remote Control as appropriate.Acquired qualifications to support all Lockheed Martin Business Areas and earned authorization as a Severity Manager, a business-critical role responsible for ensuring that severe failures are addressed promptly by the appropriate personnel.

Greater Orlando

Blackwire Digital installed multimedia equipment and services to local, state, and national codes, specializing in satellite and cable installation for DirecTV, Dish Network, and Bright House Cable.Provided Tier II on-site support for subscribers troubleshooting service issues replacing faulty equipment and/or making repairs as needed.

Greater Tampa Bay Area

Installed DirecTV and Dish Network satellite equipment and services to local, state, and national codes.Provided Tier II on-site support for subscribers, troubleshooting service issues, replacing faulty equipment and/or making repairs as needed.

Jacksonville, Florida, United States

Responded to technical assistance calls in a busy call center environment. Provided Tier I support to customers using proprietary Multiship® hardware/software shipping solution and Quickship® software-only shipping solutions designed by the Caliber Corporation for RPS customers to run on the Windows 9x and NT 4x/5x platforms with thermal label printers. Assisted Caliber Corporation with the transition of ownership from RPS to Federal Express. Ranked consistently in the top 5% of all representatives in efficiency.

Largo, Florida, United States

As a Sales Associate, assisted customers with purchasing decisions, conducted retail sales transactions at point-of-sale, and maintained store appearance. As Sales Manager, supervised all employees, tracked inventory, held primary responsibility for the sales floor, and handled all wholesale and retail business accounts. As Service Manager, consulted with customers identifying their needs designing desktop PC systems or performing upgrades as appropriate, serviced desktop PCs running MS-DOS 3.3 to 6.22, Windows 3.0, Windows for Workgroups 3.11, and Windows 95 utilizing industry-standard troubleshooting techniques, performed in-house and on-site warranty service, and consulted with the owners on the 'Brand Development Team'.

Communications

Education record

Activities and Societies: Marching Band, Wind Ensemble

Education record