William Kenneth Hartono Email & Phone Number

Irvine, Ca, Us

Irvine, California, United States

Chicago, Illinois, United States

• Managed and processed insurance claims and receivables using MedAct, while accurately documenting all financial transactions in QuickBooks and conducting monthly reconciliations for all entities with Excel.• Optimized inventory management using Excel PivotTable, resulting in up to 20% reduction in product costs by identifying overpriced items from multiple vendors. Presented findings to the CFO.• Spearheaded multiple projects that enhanced work processes and operations, utilizing advanced Excel formulas and improved formatting to streamline data collection and analysis. Resulted in increased efficiency and reduced workload.

Chicago, Illinois, United States

• Analyzed and classified data to teach A.I. classifiers to identify unique sales opportunities and created optimized dialogue flows and connections that led to higher sales conversions.• Utilized data analysis tools such as Sequel to extract transcripts from top-performing agents and convert that data to flows of conversation that agents will operate from our A.I, which was coded through JSON.• Conducted daily review of hundreds of conversations to identify key strategies and conceptualized numerous maps of different chat flows, resulting in a 20% increase in conversion rates of all sales chats.

Bloomington, Indiana, United States

Bloomington, Indiana, United States

• Improved the operations of the e-commerce department by implementing a standardized strategy for the process of getting an item to be available for sale to increase work efficiency while still maintaining high quality of display• Constructed a spreadsheet to overlook and understand the market, identifying problems and highest points of revenue, and devising a scheme to allow the store to prioritize products with higher demand and profits• Marketed company’s values and products to allow larger market reach by generating social media content in platforms such as Instagram, Facebook, TikTok and Twitter which grew thousands of impressions and followers

Singapore, Singapore

● Assisted in the arrangement and establishment of a new viatical settlement fund, developing a standardized spreadsheet to calculate absolute return from different scenarios of investments and policies● Conducted simulations based on target returns to determine optimum costs, interests, management fees and minimum investments to ensure satisfaction for both investors and company● Created a presentation proposal for investors and policyholders to inform and entice into investing in the fund

Bloomington, Indiana, United States

• Hosted several events such as the welcoming week and mentor mentee programs to provide incoming students with a smooth transition into the community• Manage weekly communications with external organizations and the Indonesian Consulate in Chicago to establish a deeper connection with the organization• Collaborated with Belift.Dogiyai, a non-profit organization to help coffee farmers in Indonesia, by promoting and providing a platform for alumni and members with philanthropic opportunities• Organized the social media platforms providing constant updates to ensure the inclusivity and participation of members

Bloomington, Indiana, United States

● Assisted in the production of cultural Caravan night where we showcased our traditional music to an audience of 200 members, including the general consulate of Indonesia● Assigned in the marketing team of GAPURA, which is the largest annual Indonesian event in Bloomington, and helped marketed through social media and direct communication● Carefully planned promotion ideas to ensure attendance and showcase Indonesian creativity and pride.

Bloomington, Indiana, United States

● Selected as one of the few members able to join the Professional Development Workshop and the Mentor-Mentee Workshop to further improve professional skills and communication.● Created a strong bond between members and officers through participation and involvement in events and programs

Bloomington, Indiana Area

● Served around 200 students daily while maintaining hygiene and professionalism to ensure the satisfaction of customers● Established a good community and communication between coworkers and customers to prevent misinterpretations● Carefully developed and adapted towards multiple tasks and fit in a rigorous schedule

Jakarta, Indonesia

● Produced quality social media content and designs to advertise events and increase customer reach, engagement, and satisfaction● Oversaw the day-to-day procedures and assisted in solving daily complications and needs of the entity, while ensuring the quality of workplace and food

Master'S Degree, Banking, Corporate, Finance, And Securities Law

Bachelor Of Science - Bs, Finance And Information Systems

Activities and Societies: PERMIAS Indonesian Student Organization

Computer/Information Technology Administration And Management

Activities and Societies: PERMIAS Indonesian Student Organization

Computer Science

Activities and Societies: International Students Club

High School Diploma

Activities and Societies: Soccer Varsity Team