Contracted by Apex Systems to develop, maintain and support technical infrastructure, hardware and system software components. Supporting over 16,000 users in North AmericaPerform installation, maintenance and support of system software/hardware and user support. Configure, debug and support multiple infrastructure platforms.Perform high-level root cause analysis for service interruption recovery and creating preventive measures. Administration and management of the McAfee EEPC and EPO platform. Supporting DLP, ENS, FRP and Encryption modules. Follow up on the software status for user desktops and laptops. Control and tracking of software updates, fixes, and patches. Deployment of McAfee clients on user devices.

Contracted onsite network support at a private educational institution. Providing router, switch, Aruba Wifi and Palo Alto Firewall network configuration and troubleshooting. Performing Break/Fix, Moves, adds and changes and other Wi-Fi support as needed.

Installs, configures, repairs, and provides technical support for server and network communications hardware, software, and related technology. Participates in the management, monitoring and support of the college’s local, wide area and telecommunications network infrastructure. Recommends strategies for optimizing network performance. Responsible for documentation of existing configurations and infrastructure. Also provides routine assistance to users as required.

Pre-Sale and Post-Sale Technical Support, Involved in all aspects with customers to determine needs and requirements, audit, design, quote, configuration of routers and other equipment, implementation and installation of Wide Area Networks and data connectivity to the Internet. Managing of Projects for customers ranging from home based businesses to educational institutions. Supervision of Field Technicians during customer equipment installations. PenTeleData is the engineering group of ProLog a regional Internet Service Provider.