William Klug Email & Phone Number

Processed claims efficiently with high accuracy.Communicated with representatives of vendor and partner companies in a friendly, concise, and professional manner.Assisted teammates with technical support involving Microsoft Excel, Windows processes, and specialized company software. Highly proficient in vendor portals such as ServicePower and AS400. Developed a streamlined computational database toolset which improves the efficiency of claims processing by company representatives.

Provided primary customer support to external customers, verified coverage benefits, Medicaid NEMT.Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.Advised and assisted customers, paying attention to special needs and circumstances.Educated customers about billing, payment processing, service procedures and support policies.Efficiently managed high-volume calls, retrieved customer data, presented relevant policy information, de-escalated issues, and scheduled services.

Guided patient enrichment programs and activities to effect measurable differences in patient outcomes.Competed clerical tasks and office duties to free professional employees for more critical work.

Bachelor Of Arts, Anthropology & Psychology

Bachelor’S, Multi/Interdisciplinary Studies

High School Diploma