William Krahl Email & Phone Number

Performed a number of duties that required a high level of multitasking skill. Provided outstanding internal and external customer service. Worked well in a team environment while achieving high individual standards. Primary duty was inputting new claims, then assigning them to a processor/analyst for review. Other duties:Answering phones with some issue resolution.Sending out claim checks in a timely manner.Resolving internal/external issues concerning the claim process.Updating internal computer systems.Distributing incoming mail.

Responsible for the submission, processing, and closing of all mortgage loans.Developed a processing system, with an eye on efficiency, communication, and customer focus. Designed a training program and guides for future processors.

Underwrote new loans and cleared conditions for each stage of the loan cycle.Created a product that increased sales opportunities while maintaining company/investor quality assurance standards.Provided outstanding customer service to the sales team, bridging the underwriting/sales relationship gap.

Trained and assisted new employees.Assisted the Production Manager in personnel and process decisions.Excelled in the production of loans.

Guided loans through the entire production cycle.Helped brokers through the loan process, with constant communication and advice.Achieved very high loan production, and helped an Account Executive become a top three producer in the company.

Reviewed and submitted new loans sent in by the sales team.Revamped and improved the loan submission process.

Processed new loan applications for the production team.Top producer on the administrative team.