William Kurniadi Email & Phone Number

New Zealand

Lead Onboarding Specialist- SME for the company's software solutions- Handling escalations- Assist process improvement for the Onboarding functions- Primary POC for the Onboarding team- Oversee the team performances- Conducting interviews for potential new candidate- Be a Role Model for Cin7 values

Auckland, New Zealand

- Create scoping documents that can be used to delight our customers.- Create plans that engage with our customers and deliver the project in a timely fashion. - Develop trusted customer relationships through professional, reliable and authentic interactions.- Understand client needs and facilitate integration of technical solutions accordingly.- Guide.

Auckland, New Zealand

Porirua City, Wellington Region, New Zealand

• Using effective questioning techniques to gather/deliver the right information to clients.
• Suggests and advises the clients on how to solve the issues.
• Upskill the communication skills by participating in discussion and completing online courses.
• Entering the necessary information to the Bond System to ensure that the information is concise and reliable
• Cooperate and work together with the Bond’s team members to solve complicated Bond’s case.Achievement:- Reducing… Show more
• Cooperate and work together with the Bond’s team members to solve complicated Bond’s case.Achievement:- Reducing the wait time of Bond Refund Waiting Time from 25 working days into 10 working days in 3 weeks, then to.

- Managed the Stadium project, prioritizing tasks and delivering the results in a timely manner.- Provided the management with event reports, technical documentation, and other documentation as needed.- Managed the Network infrastructure in all Stadium outlets.- Managed Westpac Stadium PCs, Point of Sales and Network.- Acted as a point of contacts between.

• Researched new technologies to be incorporated to the existing system.
• Worked with a team in a project to create a combined report(s) between finance system and student database.
• Created user-friendly instruction documents for “Tips & Tricks” of day-to-day activities
• Whenever possible, analyzed the helpdesk tickets to determine the root cause of a recurring issue.
• Provided the management with the summarize of helpdesk tickets from Salesforce.
• Introduced DocuSign… Show more

Wellington & Wairarapa, New Zealand

- Managed and implement Xero software for ANZASCS a non-profit organization.- Produced a friendly user-manual for the ANZASCS members- Integrated ANZASCS finance system into Xero.- Tested Xero applications, developed test plans, documented software defects and made improvement- Worked extensively with line of business and user acceptance testing resources.

Tangerang

1. Establish and develop effective working relationships with Management of business units for which incumbent has risk assessment responsibility. 2. Act as liaison with Management to ensure full understanding of business strategy, plans, products, performance and risk-related issues at business unit level and communicating these to the relevant Audit.

Tangerang - Jakarta

• Areas of responsibility:
• Survey, observe and make suggestions on SinarmasLand’s assets issues
• Be responsible to negotiate with vendors
• Find interests for SinarmasLand’s products
• Attend and documented meetings
• Find out and research for new business line that is suitable and applicable for SinarmasLand

Jakarta, Tangerang

• Areas of responsibility:
• Stayed up to date on latest information and trends in Cloud Technology to maximize knowledge and sales potential.
• Achieved a 50% increase in sales and revenue in the first 3 months.
• Sourced and developed sales leads to increase client base.
• Served as mentor to junior team members.

Jakarta, Tangerang

• Areas of responsibility:
• Be responsible for the successful execution of system configuration and testing
• Develop new programs and new enhancement.
• Develop functional specification based on user requirements.
• Capture new requirements from client and define Change Request.

Post Graduate In It, Information Technology

Bachelor'S Degree, Computer Programming, Specific Applications

Activities and Societies: - Junior Staff for IT's lab department for 2 years - Senior Staff for IT's lab department for 1 years