William Kurniadi Email & Phone Number

New Zealand

Lead Onboarding Specialist- SME for the company's software solutions- Handling escalations- Assist process improvement for the Onboarding functions- Primary POC for the Onboarding team- Oversee the team performances- Conducting interviews for potential new candidate- Be a Role Model for Cin7 values

Auckland, New Zealand

- Create scoping documents that can be used to delight our customers.- Create plans that engage with our customers and deliver the project in a timely fashion. - Develop trusted customer relationships through professional, reliable and authentic interactions.- Understand client needs and facilitate integration of technical solutions accordingly.- Guide customers based on the milestones set to start using the live system as quickly as possible.- Assist clients with efficient… Show more - Create scoping documents that can be used to delight our customers.- Create plans that engage with our customers and deliver the project in a timely fashion. - Develop trusted customer relationships through professional, reliable and authentic interactions.- Understand client needs and facilitate integration of technical solutions accordingly.- Guide customers based on the milestones set to start using the live system as quickly as possible.- Assist clients with efficient data transfer. Show less

Auckland, New Zealand

Porirua City, Wellington Region, New Zealand

● Using effective questioning techniques to gather/deliver the right information to clients.● Suggests and advises the clients on how to solve the issues.● Upskill the communication skills by participating in discussion and completing online courses.● Entering the necessary information to the Bond System to ensure that the information is concise and reliable● Cooperate and work together with the Bond’s team members to solve complicated Bond’s case.Achievement:- Reducing… Show more ● Using effective questioning techniques to gather/deliver the right information to clients.● Suggests and advises the clients on how to solve the issues.● Upskill the communication skills by participating in discussion and completing online courses.● Entering the necessary information to the Bond System to ensure that the information is concise and reliable● Cooperate and work together with the Bond’s team members to solve complicated Bond’s case.Achievement:- Reducing the wait time of Bond Refund Waiting Time from 25 working days into 10 working days in 3 weeks, then to same day process in two months Show less

- Managed the Stadium project, prioritizing tasks and delivering the results in a timely manner.- Provided the management with event reports, technical documentation, and other documentation as needed.- Managed the Network infrastructure in all Stadium outlets.- Managed Westpac Stadium PCs, Point of Sales and Network.- Acted as a point of contacts between the clients and the management.- Worked with a team to prepare events, e.g., Eminem Rapture concert, Sports events. Task… Show more - Managed the Stadium project, prioritizing tasks and delivering the results in a timely manner.- Provided the management with event reports, technical documentation, and other documentation as needed.- Managed the Network infrastructure in all Stadium outlets.- Managed Westpac Stadium PCs, Point of Sales and Network.- Acted as a point of contacts between the clients and the management.- Worked with a team to prepare events, e.g., Eminem Rapture concert, Sports events. Task included preparing operational logistics, technical requirements such as preparing the network system and Point of Sales.- Maximized the “Quest” system by ensuring that all Point of Sales are connected to the servers.- Produced progress reports/documentation to the management.- Performed system testing between “Quest” on multiple devices such as iOS and android.- Liaised with contractors to prepare DRC plans for major events. Show less

• Researched new technologies to be incorporated to the existing system.• Worked with a team in a project to create a combined report(s) between finance system and student database.• Created user-friendly instruction documents for “Tips & Tricks” of day-to-day activities• Whenever possible, analyzed the helpdesk tickets to determine the root cause of a recurring issue.• Provided the management with the summarize of helpdesk tickets from Salesforce.• Introduced DocuSign… Show more • Researched new technologies to be incorporated to the existing system.• Worked with a team in a project to create a combined report(s) between finance system and student database.• Created user-friendly instruction documents for “Tips & Tricks” of day-to-day activities• Whenever possible, analyzed the helpdesk tickets to determine the root cause of a recurring issue.• Provided the management with the summarize of helpdesk tickets from Salesforce.• Introduced DocuSign, Microsoft Kaizala and Microsoft Team to the organization.• Produced progress reports/documentation to the management. Show less

Wellington & Wairarapa, New Zealand

- Managed and implement Xero software for ANZASCS a non-profit organization.- Produced a friendly user-manual for the ANZASCS members- Integrated ANZASCS finance system into Xero.- Tested Xero applications, developed test plans, documented software defects and made improvement- Worked extensively with line of business and user acceptance testing resources to cover total functionality for system integration testing, including end-to-end and regression testing.- Implement Xero… Show more - Managed and implement Xero software for ANZASCS a non-profit organization.- Produced a friendly user-manual for the ANZASCS members- Integrated ANZASCS finance system into Xero.- Tested Xero applications, developed test plans, documented software defects and made improvement- Worked extensively with line of business and user acceptance testing resources to cover total functionality for system integration testing, including end-to-end and regression testing.- Implement Xero software in ANZASCS a non-profit organization in New Zealand (https://www.anzascs.org.nz). Show less

Tangerang

1. Establish and develop effective working relationships with Management of business units for which incumbent has risk assessment responsibility. 2. Act as liaison with Management to ensure full understanding of business strategy, plans, products, performance and risk-related issues at business unit level and communicating these to the relevant Audit Management. 3. Implement the strategic audit plan by leading, performing or supporting, as appropriate, the planning, fieldwork… Show more 1. Establish and develop effective working relationships with Management of business units for which incumbent has risk assessment responsibility. 2. Act as liaison with Management to ensure full understanding of business strategy, plans, products, performance and risk-related issues at business unit level and communicating these to the relevant Audit Management. 3. Implement the strategic audit plan by leading, performing or supporting, as appropriate, the planning, fieldwork, and reporting of internal audit engagements to deliver agreed assurance objectives to established standards and project timelines. 4. Tracking of Audit issues to resolution - Report Tracking5. To assist the development and maintenance of Audit test programs that reflects current business organization, operating environment and IT environment6. Participate in ad hoc assignments/special projects within Operational Audit and/or IT Audit as may be assigned. 7. Where undertaking the role of Team Leader, provide interim performance feedback to team members.8. Share knowledge, skills and experience with team members to guide and assist in their development - Junior staff to Supervisor level9. To identify and escalate significant issues to Management10. Produced 40+ IT Audit reports yearly Show less

Tangerang - Jakarta

Areas of responsibility:• Survey, observe and make suggestions on SinarmasLand’s assets issues• Be responsible to negotiate with vendors• Find interests for SinarmasLand’s products• Attend and documented meetings• Find out and research for new business line that is suitable and applicable for SinarmasLand• Make a promotion plan for SinarmasLand’s assets• Manage and lead teams for ITC including BM, CR and Marketing

Jakarta, Tangerang

Areas of responsibility:• Stayed up to date on latest information and trends in Cloud Technology to maximize knowledge and sales potential.• Achieved a 50% increase in sales and revenue in the first 3 months.• Sourced and developed sales leads to increase client base.• Served as mentor to junior team members.

Jakarta, Tangerang

Areas of responsibility:• Be responsible for the successful execution of system configuration and testing• Develop new programs and new enhancement.• Develop functional specification based on user requirements.• Capture new requirements from client and define Change Request.

Post Graduate In It, Information Technology

Bachelor'S Degree, Computer Programming, Specific Applications

Activities and Societies: - Junior Staff for IT's lab department for 2 years - Senior Staff for IT's lab department for 1 years