> Supervise & coordinate BPO (Virtual Key Account Manager) for end to end retention process to achieve KPI (active sellers, order, GMV & RoI), also operational performances of all retention sellers.> Monitor daily, weekly, and monthly achievement, tracker, and plan for improving (non-KAM Platform Order, GMV & Active Sellers) through voucher, campaign, & retention program.> Improve & develop retention operational flow to ensure development plan and smooth process in department.> Create and improve SOP for the Retention team.> Aligning targets and collaborating with other divisions to ensure smooth improvements & reach to the team target.> Create weekly and monthly reports to supervise & monitor team performances.

>Maintain top customer in adhesive business as key account to ensure sustainable business relation (B2B).> Develop adhesive biz & other packaging biz users as a new customer.> Collaborate with adhesives manufacturers to sell their products either local business (Indonesia market).> Calculate and negotiate selling price to customer with considering all costs to find win win solution & beneficial metrics.> Managing forecast, arranging discussion, & sharing knowledge with customers from pitching to closing sales (to customers).> Manage to make a smooth process of trial, delivery and after-sales services.> Supervise & monitoring technical team for their activities to key customer & sales support for administration process.> Manage & mapping technical support that is required by clients to reach their needs.

> Handling B2B specialty chemical biz (metalworking & water treatment).> Jan 2016 to Apr 2019 handling B2B coating business (adhesives biz - especially flexible packaging market).> Developing new adhesive biz and ensure sustainable business relation with existing customers (especially top customers) as a key account for them.> Collaborate with adhesives manufacturers to sell & promote their products either local business (Indonesia market) or export biz overseas.> Calculate and negotiate with price, cost and delivery (logistics variables) terms with customers.> Ensure smooth process of delivery and after-sales services.> Managing forecast, discussing, sharing knowledge to find better solutions with customers, also with the supplier either local or overseas.> Monitoring stock in the warehouse to avoid any slow moving and dead stock.

> Audit sales department & outlets to find issues/findings/fraud (major/ minor).> Meeting and discussing with the management to finalize the report and exit meeting to find a win-win solution with the countermeasure.> Present and report to the Director of Corporate Internal Audit Division for audit results & solutions.> Observe and check flow in outlet distributor to make sure it's comply and no fraud.

> Responsible for establishing a new system operational procedure (SOP) for the company to all departments.> Observe and audit the operational flow in all plants & HQ.> Establish a company's job description & working instructions (manufacture & HQ).> Ensuring all departments comply with the SOP (based on audit plan and visit).