William Cheng Email & Phone Number

Burlingame, California, United States

Facilities/Building Maintenance

San Ramon, California, United States

San Ramon Ca

Responsible for day to day activities as a Sales/Network Support Manager, including review orders submitted for network, internet and VOIP services. Working with low speed to fiber or Opt-E products. Verifying contracts. Stand as a contact with customer sales/account team and the provisioning group. Project manage service from ordering to activation turn up. Handle billing and disconnect requests. Also responsible for gathering and reporting on the team.• 100% orders verified and issued on time with accuracy.• Rated in the top quartile for work and growth. • Received Commendations from customers, peers and supervisors throughout AT&T.• Awarded Outstanding Contribution to AT&T’s success for referrals by AT&T.• Promoted ideas and changes with peers and team.• All report delivered and worked to add processes/reports with group success.• Contributed to Team and product growth with cycle time decrease of over 50%.• Succeeded to become a Subject Matter Expert Lead and reports person within the group.• Contributed to Team Performance average over 80%.• Sent to Manila training center to train agents.

San Ramon Ca

Responsible for day to day activities for the internet Services Dedicated Provisioning team. Coordinated with departments, handling escalations, and customer support. This department handles mostly Layer 3 of the OSI model along with DNS, routers and multiple functions. Primary point of contact between SBCIS Provisioning and customer for Dedicated internet. Built strong relationships with peers and other departments.• Received Commendations from customers, peers and supervisors throughout AT&T,• Rated in the top quartile for work progress reports.

San Ramon Ca

Responsible for day to day activities for the SBCIS Enhanced DSL Provisioning team. Wrote a variety of reports, handled escalations, and mentored fellow team members. Served as Primary point of contact between SBCIS Provisioning and other SBC groups.• Promoted to Team Lead with about 13 provisioners under me.• Special projects for writing lead processes and bring in automation.

San Ramon Ca

Responsible for daily activities for SBCIS Basic DSL Provisioning team. Duties include: Order provisioning which involves handling of the order through a required process, IPs routes and configuration. Workload management for the team, internal escalations and assisting peers.• Promoted to the Enhanced DSL Provisioning team as an SBC employee.• SME for the Work Order Management team.• Consistently recognized as a top performer.

Millbrae Ca

Performed wiring of commercial and residential facilities from the main point of entry and throughout the entire structure. Duties Include: Wiring of electrical, alarms, cable and phone lines. Additional responsibilities are to read blue prints, planning and make structural adjustments.• Promoted from Apprentice to Journeyman.• 100% of all jobs completed on time.• Ranked number 1 in the number of customer commendations