Key member of the PMO Strategy team established to provide Project/Program management direction for healthcare client, Highmark Health Services. • Provided coaching and mentoring support to improve project delivery for a PMO of 60+ Project Managers.• Identified opportunities and implemented specific strategic improvements to the Project Management Office.• Drove the PMO Value Metrics Dashboard initiatives and revitalized Project Closure, Estimation and Evaluation/Assessment initiatives.

• Direct cross-matrixed technical and operational teams to elicit, challenge and prioritize requirements, translating into functional design and use case models.• Direct all aspects of major strategic, multi-year projects including platform migrations of critical business systems scope, objectives, constraints, assumptions, risks. Instrumental in Scrum Rollout.• Lead cross-matrixed project teams to define, challenge and prioritize the business requirements, functional specifications and operational architecture for functional work streams within a highly complex strategic, global capital markets program.• Deep understanding of end-to-end operation flows across multiple technologies, applications, extensive experience with Software Development Life Cycle processes and techniques to implement elegant solutions within the relevant application architecture.

Drove US Business GrowthLead Generation and Client Development

Strategic Staffing Manager at NTT Data Services (formerly Keane, Inc.)- Supplemental Staffing coordinator- GTD champion / coach- Find Your Great Work champion/ coach- Passion at Work advocate

Project ManagementBank Merger / Acquisition Systems integration

Financial Services Systems Solutions and Support

Evaluated and improved the Earnings and Distributions process on the GPL Securities Trading desk. Set global UI standards and defined/enforced best practices for the UI component of the custom designed web-based Trading application.• Facilitated client requirements gathering sessions for Use Case Scenarios• Managed Team’s issue resolution, risk mitigation, task completion, QA validation efforts, key liaison between off-shore (India) development, onsite development and client business users.• Received accolades from onsite and offshore team members for ability to mitigate risk, drive through dissention in an agreeable manner and achieve desirable positive outcomes/results.

Website DesignBack-end System Integration

ManagerSystem Integration for Bank Mergers/Acquisitions